Sundar Muthuraman

Clients : Various Clients

Key Responsibilities:

• Global APM and Observability CoE Head & Tools Delivery Lead: Part of the Global-ITSM Center of Excellence practice. Leading the APM and Observability CoE practice globally, while simultaneously serving as the Tools Delivery Lead.
• Transition and Transformation Project Management: Focused on the Data center domain, Enterprise Tooling Architecture Management, Infrastructure tools delivery, and ITSM service design.
• Presales and Solution Design: In-depth experience in presales solution design and the sales process (RFP/RFI), including understanding customer business, technical objectives, and product requirements.
• Solution Proposal and Analysis: Handling RFP responses, requirement gathering, solution proposals, estimation, comparative analysis of tools, Technical Debt Assessment Framework, and providing recommendations.
• Monitoring Solutions Implementation: Designing, planning, and implementing effective monitoring solutions at customer sites. Integrating tools like ELK, Splunk, and Datadog to align with customer architecture and process, aiming to achieve desired business outcomes.
• Vendor Collaboration: Connecting with partners and product vendors to understand new offerings and solutions across Observability, Monitoring, ITOM tools, Automation, AIOps, Cloud, and ITSM Tools. Continuous comparison and evaluation of different monitoring and observability products, including ELK, Splunk, and Datadog.
• Innovations in APM and Observability: Working on innovations in the APM and Observability space, converting them into service offerings such as Business Service Monitoring using various observability products.
• Client-Facing Delivery and Management: Contributing to the end-to-end delivery lifecycle of complex, large-scale technology solutions in client-facing roles. Leading and managing on-shore and off-shore technology resources.
• Service Assurance and Infrastructure Management Solutions Delivery: Including Monitoring and Event Management, APM, Performance, and Capacity Management using ELK, Splunk, and Datadog.
• Proof of Concept (POC) and Recommendations: Conducting POCs with tools like ELK, Splunk, and Datadog to recommend new technologies and solutions for clients.
• Documentation and Integration: Creating business, functional, non-functional requirements documents, solution designs, technical documents, solution runbooks, and overseeing development and testing. Designed and implemented end-to-end tools integration using ServiceNow ITOM,Solarwinds and other tools as Manager of Manager.
• Tool Evaluation and Trends Analysis: Evaluated different monitoring tools by engaging with product vendors like Splunk,ELK,Datadog, SolarWinds, and conducted POCs to stay abreast of the latest trends and capabilities in tools for organizational advancement.

Tensai - Automation
Client: Various Clients

Key Responsibilities:

• Principal Architect focusing on automation solutions across all technology towers including Cloud, Data Center, Network, End User Services, Service Desk, and Application for Infrastructure Management Services Portfolio.
• Achieved FY Total Contract Value (TCV) exceeding approximately $10 million.
• Leading a team of solution architects across all infrastructure towers, providing new and existing customers with business and technology-focused solutions.
• Producing coherent technical proposals that meet customer requirements.
• Identifying key areas of differentiation, delivery improvement, and profitable direction to create high-value services.
• Demonstrating a strong understanding of business processes and strategies, enabling the effective application of information technology to improve organizational effectiveness and efficiency.
• Providing expertise and forward-thinking technology strategy to customers on automation solutions.
• Managing delivery and operations teams.
• Setting and monitoring Key Performance Indicators (KPIs) for each team to enhance productivity and performance.
• Assessing existing implementations to refine architecture as needed, listing out current challenges, and mitigating/resolving major issues due to the current state.

Functional Areas:

• Solution Architect/Analyst: Involving response to RFPs, Architecture Specification, Functional Specification, Efforts Estimation, Planning, Technical Team Leadership, Multi-Site Team Coordination.
• Function: Automation
• Tools: Automation tools including ServiceNow Integration Hub, Salt and JIRA.

Additional Responsibilities:

• Overseeing processes from the Inception phase to the Transition phase, and providing production support as required per SOW (Statement of Work).
• Responsible for leading delivery, operations, and production support teams across various industry verticals.

Stack:

• Languages: Python,React
• Framework: Flask,FastAPI
• Cloud Provider: AWS
• Cloud Service: S3,DynamodB,EC2,API Gateway,Incognito,AWS Glue,Lambda,SQS,ECS,Docker
• Tools: ELK, Servicenow,JIRA

Client: AmeriHealth Caritas

Key Responsibilities:

• Automation Solution Design & Implementation: Successfully designed and implemented various automation solutions, significantly enhancing the speed, effectiveness, and efficiency of server provisioning in the new data center, achieving this within a challenging two-month deadline.
  Developed a solution using Cloudbolt, a hybrid cloud management platform, for deploying virtual machines and ensuring servers are application-ready post-provisioning.
  Created Patch Management Automation to streamline and secure the updating process.
  Implemented Load Balancer Automation using F5 technology and Firewall Automation focused on Palo Alto networks, enhancing network security and traffic management.
  
• Operational and Production Support: Oversaw the operations and production support for the implemented solutions, ensuring their continuous performance and alignment with the project's needs.
• Tools and Technologies: Cloud Management Platform Automation Tool: Cloudbolt Automation Tools: Salt Stack Programming Language: Python IT Service Management (ITSM): Ivanti HEAT
  

Client: Nielsen

5G NR Data Analytics Product:

• Objective: Designed and developed a Big Data analytics solution on AWS Cloud for 5G-NR Key Performance Indicators (KPIs).
• Automation: Automated the entire quality check process for 5G-NR data.
• Ad-hoc Reporting: Managed ad-hoc reports through the creation of dynamic scripts.
• Standards Adherence: Ensured 100% adherence to best practices in product development.
• Team Management: Led a team comprising 2 RF Subject Matter Experts (SMEs), 3 Developers, and 2 Quality Assurance (QA) professionals.
• Tools & Languages: AWS EC2s, AWS Lambda, Pyspark, Python, Flask, HTML, CSS, and PostgreSQL.
• Visualization: Implemented data visualization using Tableau.

4G LTE Benchmarking Product:

• Design & Development: Focused on the design of a 4G LTE wireless network benchmarking product aligned with 3GPP standards.
• Tool Creation: Developed On-Premises tools to facilitate report generation.
• Technical Documentation: Prepared detailed technical documents outlining the features of wireless products.
• LTE Carrier Aggregation: Conducted research and design on DL CA & UL CA metrics.
• Device Capability Analysis: Developed tools for testing device capabilities on Samsung S8, S8+, and S9, particularly for certifying 5 CA & UL CA support.
• End-to-End Product Design: Led the complete product design for LTE Telecom reporting tools.
• Team Coordination: Managed 3 RF SMEs, 4 Developers, and 3 QA professionals.

White Paper and Technical Proof of Concepts (PoC):

• 5G User Experience: Authored a technical white paper on 5G User Experience, drawing insights from 5G Trials conducted in key US markets.
• Carrier Aggregation Report: Developed a technical white paper on “How to measure and Report Carrier Aggregation” for competitive benchmarking solutions.
• Video Benchmarking PoC: Executed a Proof of Concept on Video Benchmarking solution to assist operators in measuring YouTube/HLS video streaming capabilities.