Sundaram Iyer

In the current role of Senior Vice President - Operations at First Advantage, overseeing end to end operations for the Verification line of business to deliver fast, accurate and cost effective back ground screening results. This position involves strategic decision-making, project management, and collaboration with various departments to ensure the successful implementation of operational initiatives.

• Leading a global operations team dedicated to the fulfillment of background screening services in the US.
• Implementing innovative strategies that have resulted in significant performance improvements including introduction of new services within the Employment verification space.
• Collaborating with cross-functional teams to build an automated fulfillment platform tailored for the Verification business which has resulted in over 40% productivity gains
• Monitoring key performance indicators to assess operational effectiveness and drive continuous improvement.

Held the position of General Manager - Solutions at WNS Global Services, where responsibility included reviewing & responding to new customer RFPs with a focus on creating value through tailor made solutions. Responsibility extended to transitioning client's business and setting them up for success, eventually handing over control to the Operations team.

• Developing robust strategies that help build highly effective business proposals.
• Developing comprehensive transition plans outlining timelines, tasks, resource allocation, and key milestones for new processes.
• Facilitating communication and collaboration between project teams, operational teams, and key stakeholders throughout the transition process.
• Identify potential risks and develop contingency plans to address them proactively.
• Facilitating knowledge transfer from project teams to operational teams, including documentation of procedures and best practices.

As Vice President - Operations at Sterling Check, responsible for overseeing the development and implementation of operational policies and procedures. This role required a proactive approach to identifying areas for improvement and leading teams to achieve operational excellence.

• Implemented new operational frameworks that streamlined processes and increased efficiency.
• Led cross-departmental initiatives to enhance service delivery and operational performance.
• Monitored compliance with industry standards and company policies to ensure quality assurance.
• Mentored and developed team members to foster professional growth and leadership skills.