Sundari Chandrashekar
Bangalore
Summary
- Aiming for senior level assignments in Operations with a leading organization of repute in Banking / Financial Services sector
- A result oriented professional with over 20years of rich experience in: ~ AML & KYC specialization ~ Audit, Risk & Compliance ~ Customer Service & Management ~ Operations and Risk Management ~Cash Process - Retail Banking ~ Process Enhancement ~ Business Development ~ Relationship Management ~ Reporting & Documentation
Overview
27
27
years of professional experience
1
1
Certification
Work History
AVP NFR CoE Resilience Risk (Business Information Risk Officer)
HSBC Electronic Data Processing India P limited
08.2021 - Current
- Responsible for review of Data Leakage, Assessment of Risk and Data Classification associated with any Incident Reporting
- Liaising with Business Heads and COOs on control gaps and remediation along with review and challenge of the Business Risk and Control Assessments
- Accountable for the queries received and review it for structured or unstructured query and provide timely feedback to the stakeholders located globally
- Responsible for exceptional access to services that are blocked due to high risk associated with that service (Guidance & approvals)
- Assist in performing scanning and co-ordination with Global DaR team
- End User Computing (EUC Identification, assist in performing risk assessment and demise of an EUC)
- MI Preparation (Data analysis)
- Engaging with key stakeholders from different disciplines as and when required
- Projects Handled: Simplification of VDR process
- Actively involved in deployment of VDR process and sent out communications to multiple stakeholders across Wholesale Business, Collated issues faced by the stakeholders and helped in understanding the gaps
- Transition of Resilience Risk activities for Europe into the CoE
- Liaised with multiple stakeholders in closing out end to end process until Go Live
- As a part of Operational Resilience Risk, actively supported in execution of the following tasks: Changes in Service Catalogue to be incorporated as a part of IBS template, Reconciliation of service catalogue vs IBS template, Preparation of Impact Tolerance template for review, Downloading Service Catalogue, populate job title, add BSO delegate for countries, On an ad-hoc basis, prepare and review the template and reach out to CCO of global product line
- Achievements: Won a Star Performer award in Q3 2022 & also a recipient of Team award in Q2 2022
- Recipient of 'Risk Champion' award for Q3 as well as part of the team award for 'Q3 Team of the Quarter'
Business Process Delivery Manager
Accenture Operations
03.2021 - 07.2021
- Responsible for overall Governance of Quality Process
- Led a team of 35 resources
- Supported production team by performing quality checks on files completed & ensured completion in a timely, accurate manner
- Responsible for providing timely feedback to analysts
- Identified gaps & worked closely with clients to close all gaps
- Responsible for performing RCA & provide corrective measures
- Stakeholder Management (onshore & offshore team)
Assistant Vice President, KYC Research Unit (KRU)
Deutsche Bank
07.2019 - 02.2021
- Responsible for a centralized research team with a team of 14 resources supporting APAC PR team & Managed Exit team
- Support Initial Due diligence process to collect data points and documents available from internal, public and paid sources for APAC & ME team
- Responsible to provide document extracts to the maker to complete an IDD process, as a package thereby reducing the time taken by a maker for the entire process
- Lead Encompass project with a team of 4 resources
- Played a key role in executing files & evaluation of tool for data accuracy, completeness, accuracy of registry searches, manual search time reduction etc
- Achievements: Have been consistent in overachieving the targets monthly
- Successfully completed June deadline files in a timely manner
- Encompass Project successfully tested & completed
General Manager, Clients
Team Lease Services Limited
05.2019 - 06.2019
- Work with Sales leadership and Executive management team to define and prioritize sales support initiatives
- Coordinate with Management and Sales teams to improve the overall Sales readiness (knowledge, process orientation, skills, and attitude)
- Keep himself/herself updated with company's offerings
- On-boarding and training of new Sales hires
- Identify/Organize/Administer Sales productivity and effectiveness Training (both external and internal)
Assistant Vice President, Risk & Controls
Baroda Global Shared Services Ltd
12.2017 - 05.2019
- Responsible for performing Risk Control Self-Assessment (RCSA) for various processes of Retail Liability Operations, Asset Operations, Trade Operations, Information Security, Call Centre, HR, Admin & Finance Functions
- Formulation of Process Audit & Quality Assurance Team to evaluate adequacy & effectiveness of internal controls
- Document exceptions, reasons for the exceptions, including an action-plan and define implementation timelines
- Review process, procedures, and controls & recommend remediation measures
- Assess and rate key controls against risks, address the underlying root cause, define corrective action plan
- Building process, review processes, monitor KRIs for units defined, check control & risk mitigation requirements
- Discussions, Draft & publish reports to senior management
- Achievements: Responsible for Successful completion of ISO audit & certification for Retail Liability Operations Unit
- Set up a Risk and Controls Unit independently
- Established Quality Controls team within verticals to identify errors proactively, do a root-cause analysis & initiated corrective measures as appropriate
- Effective Implementation of RCSA testing and reporting
Senior Service Delivery Leader - Cluster Branch, Coimbatore
Yes Bank Limited
04.2016 - 12.2017
- Core Branch Operations - Retail Branch Banking
- Spearheaded the entire branch operations, responsible for internal audit and external reviews
- Business Development, Customer Service
- Primary Auditor for the branch operations
- Training and mentoring a team of 6 members
- Responsible for Customer Escalation Management
- Work with Training and Development team to ensure smooth transition into respective roles
- Achievement: Achieved 'Satisfactory' rating in Internal Audit
- Only Qualifier from South SME cluster for International STP - Singapore (FY 16 -17)
Assistant Vice President
RBL Bank Limited (Formerly known as The Ratnakar Bank Ltd)
Bangalore
08.2013 - 04.2016
- Monitoring existing Clearing/ RTGS/ NEFT process, enhancing existing process as per internal & external guidelines
- Effective Investigation & end to end control over disputes arising out of fraudulent attempts to protect customer & bank's interest
- Minimized customer complaints & process errors
- Coordinating & monitoring vendors and taking cost saving initiatives
- Ensuring process adherence, reconciliation of accounts, NIL receivables, NIL audit observations, etc
- Carrying out BCP testing across all grids for clearing, back-up for NEFT/ RTGS process from Bangalore
- Highlights: Achieved NIL payable during Clearing Migration Process with RBS, played a key role during migration
- Set up & stabilized the BCP process for RTGS / NEFT operations at Bangalore
- Major role in performing automation of transaction processing (ECS transactions)
- Stellar role in ensuring minimum discrepancies and maintaining >90% account opening accuracy
- Played a vital role in standardization of processes on TOD and Clearing
Branch Operations Manager
HDFC Bank Ltd.
Bangalore
03.2013 - 06.2013
- Addressed customer escalations & complaints, managed overall branch operations including internal audits & external audits
- Ensured adherence to internal policies, guidelines & regulatory requirements for the branch operations
- Handled branch administration & ATM upkeep / maintenance
Branch Banking Controls Coordinator
CITIBANK N.A.
Bangalore
09.1997 - 02.2013
- Was designated as branch controls coordinator for 9 branches
- Responsible for the periodical independent reviews of all branches
- Responsible for establishing and streamlining the key processes for branch banking post identifying the issues
- Have been instrumental in establishing the process of performing independent RCSA for the branches for effective control on process
- Consolidation of RCSA observations / Issues across PAN India & responsible for publishing to senior management
- Highlights: Played a key role in setting up the operation process on Citibank's inception in Bangalore
- Deputed for a Special Review Project in Gurgaon for a month, performed reviews at the request of Senior Management
- Accomplished various process automation & was a part of system upgradation
- Service Quality Award Winner for excellent customer service
- Received Outstanding Client First Attitude Winner Award
- Bagged an Award for Achievement of Accuracy in Performance
Education
B.Com 3rd Year -
02.1997
B.Com. -
Bangalore University
Bangalore01.1997
B.Com 2nd Year -
07.1995
B.Com 1st Year -
09.1994
PUC - II -
05.1993
SSLC -
06.1991
Skills
- Spearheading audit & compliance related matters at branch level
- AML KYC monitoring
- Managed HNI clients and escalation management
- Efficient in liaising with top management / relevant stakeholders
- Setting & enhancing quality standards for operational areas
- Responsible for RCSA testing and identification of gaps
- Played a key role in analyzing system & procedures
- Capable of spearheading the due diligence procedures
- Lead & formulated a Process Audit & Quality Assurance team
- Operational management
- International business
- Operational leadership
- Procedure implementation
Languages
- English
- Hindi
- Tamil
- Kannada
Certification
- Certified AML-KYC professional from Indian Institute of Banking and Finance
- Certifications in Customer Service and Banking Codes and standards from Indian Institute of Banking and Finance
- Certification in Foreign Exchange Facilities for Individuals from Indian Institute of Banking and Finance
- Certified in Cyber Crime Module from Indian Institute of Banking and Finance
- Master course in Operational Risk Management (ORM) - Udemy
- Ultimate GRC | Governance, Risk, Compliance Training 2025 - Udemy
- Diploma in First Accountant Course from First 'C' Computer institute
Personal Information
Date of Birth: 02/07/76
Profilesummary
Aiming for senior level assignments in Operations with a leading organization of repute in Banking / Financial Services sector, Over 20 years of rich experience in AML & KYC specialization, Audit, Risk & Compliance, Customer Service & Management, Operations and Risk Management, Cash Process - Retail Banking, Process Enhancement, Business Development, Relationship Management, Reporting & Documentation
Timeline
AVP NFR CoE Resilience Risk (Business Information Risk Officer)
HSBC Electronic Data Processing India P limited
08.2021 - Current
Business Process Delivery Manager
Accenture Operations
03.2021 - 07.2021
Assistant Vice President, KYC Research Unit (KRU)
Deutsche Bank
07.2019 - 02.2021
General Manager, Clients
Team Lease Services Limited
05.2019 - 06.2019
Assistant Vice President, Risk & Controls
Baroda Global Shared Services Ltd
12.2017 - 05.2019
Senior Service Delivery Leader - Cluster Branch, Coimbatore
Yes Bank Limited
04.2016 - 12.2017
Assistant Vice President
RBL Bank Limited (Formerly known as The Ratnakar Bank Ltd)
08.2013 - 04.2016
Branch Operations Manager
HDFC Bank Ltd.
03.2013 - 06.2013
Branch Banking Controls Coordinator
CITIBANK N.A.
09.1997 - 02.2013
- Certified AML-KYC professional from Indian Institute of Banking and Finance
- Certifications in Customer Service and Banking Codes and standards from Indian Institute of Banking and Finance
- Certification in Foreign Exchange Facilities for Individuals from Indian Institute of Banking and Finance
- Certified in Cyber Crime Module from Indian Institute of Banking and Finance
- Master course in Operational Risk Management (ORM) - Udemy
- Ultimate GRC | Governance, Risk, Compliance Training 2025 - Udemy
- Diploma in First Accountant Course from First 'C' Computer institute
B.Com 3rd Year -
B.Com. -
Bangalore University