Sundari Karunakaran
Senior Analyst
Chennai
Summary
Dynamic Banking Operations Senior Analyst and Customer Service Specialist with 5 years of expertise in risk management, catalog management, and contract validation, including Pwise Migration. I streamline banking operations, strengthen risk frameworks, and optimize efficiency while ensuring compliance with KYC, AML, and security standards. I deliver results by enhancing risk controls, improving catalog systems, and refining contract workflows, supported by strong customer engagement, SLA management, and stakeholder communication. Thriving in fast-paced environments, I consistently exceed KPIs, resolve escalations, and guide teams toward operational excellence, risk reduction, and business resilience.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Senior Analyst
BNP Paribas
06.2025 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
Analyst |Third Party Risk Management
HCL Tech
11.2023 - 05.2025
- Conducted comprehensive risk assessments to identify vendor-related risks, compliance gaps, and potential threats, ensuring adherence to bank policies, procedures, and standards while providing data-driven insights for risk mitigation strategies and operational improvements.
- Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for high-risk clients in compliance with KYC/AML regulations, ensuring accurate documentation and regulatory compliance.
- Managed periodic KYC reviews, gathering and analyzing relevant data to support internal audits and regulatory examinations, collaborating with IT and compliance teams to enhance transaction monitoring systems.
- Prepared and filed Suspicious Transaction Reports (STRs/SARs) with appropriate regulatory authorities while monitoring progress on outstanding matters and escalating issues as necessary.
- Maintained strong verbal and written communication with stakeholders to resolve customer inquiries, address complex cases efficiently, and support compliance requirements.
- Partnered closely with procurement, legal, compliance, and cybersecurity teams to maintain seamless communication and alignment on vendor risk management objectives, due diligence protocols, and reporting requirements.
- Provided on-floor support for vendor risk management processes and decision-making, ensuring the accuracy of work allocation, prioritizing escalations, and distributing tasks in line with service level agreements (SLA).
- Developed and maintained third-party risk documentation, including risk assessment reports, due diligence records, and mitigation plans, ensuring transparency, audit readiness, and compliance with regulatory standards.
- Utilized Power BI to prepare comprehensive vendor risk assessment reports, integrating data from multiple sources to evaluate vendor performance, compliance, and risk exposure, facilitating informed decision-making for leadership teams.
- Supported continuous process improvement initiatives, identifying opportunities to enhance operational workflows, monitoring macro/queues, and managing work distribution to ensure timely completion.
- Acted as a back-up for the Production Lead, assisting with reporting, escalation management, production oversight, and providing real-time floor support while maintaining structured staff communications and work delegation.
Catalog Associate
Amazon Development Centre (India) Pvt. Ltd.
09.2020 - 10.2023
- Ensured timely and accurate data annotation across diverse workflows, maintaining consistency in product information and facilitating smooth catalog operations.
- Utilized Power BI to analyze operational data, generate reports, and provide actionable insights aimed at improving catalog processes and product listings.
- Contributed to process enhancements by developing Standard Operating Procedures (SOPs) and guidelines, leveraging data-driven insights to optimize data handling processes.
- Actively participated in training new hires on key tasks, incorporating Power BI insights to enhance training effectiveness and providing feedback for continuous improvement of training modules.
- Identified opportunities for process improvement at both the process and function levels, using Power BI reports to track and measure productivity and efficiency improvements.
- Assisted sellers and vendors in navigating Amazon tools, offering both onsite and office support for catalog creation, product listings, and shipment-related issues.
- Conducted thorough data entry and analysis using Microsoft Excel and Google Sheets, ensuring the accuracy and completeness of product information.
- Coordinated with internal teams and external vendors to gather necessary product information, resolve catalog-related issues, and develop Power BI dashboards to track key catalog metrics.
- Provided high-quality data annotation for various workflows, including transcription, text annotation, and general data analysis, to support the improvement of Alexa's performance.
- Maintained records of day-to-day work by updating trackers or workflow tools as necessary, ensuring transparency and accountability in annotation tasks.
- Followed SOPs and guidelines meticulously, ensuring that outputs were quality compliant and met business metrics and goals, such as SLA, production, and quality targets.
- Contributed to project improvement and operational excellence initiatives by proactively identifying issues and suggesting enhancements to annotation processes.
Education
Bachelor of Arts - Economics
University of Madras
Chennai01-2012
Skills
AI Tools
Training
- Completed the AI Tools Workshop conducted by Be10x.4o
- Skills Workshop, Attended a workshop on 'Team Engagement' conducted by HCL Tech.
- Leadership Training Program, Participated in a two days Leadership Training Program conducted by HCL Tech.
- Leadership Foundation, As a quality assurance SPOC, participated in a leadership foundation program conducted by Amazon.
- Successfully Completed Data Analytics Using POWER BI Workshop with END - TO - END Project Organized by TechTip24
Career Accomplishments
- Employee of the Quarter, Q2 2024, Recognized by HCL Tech for leading the successful transition of new lines of business within the Catalog management vertical, ensuring seamless integration and change implementation strategies.
Personal Information
Timeline
Senior Analyst
BNP Paribas
06.2025 - Current
Analyst |Third Party Risk Management
HCL Tech
11.2023 - 05.2025
Catalog Associate
Amazon Development Centre (India) Pvt. Ltd.
09.2020 - 10.2023
Bachelor of Arts - Economics
University of Madras