Sundari Subramanian

• Developing and executing business strategy to achieve the organization's goals through analyzing market trends, identifying growth opportunities, and making strategic decisions to drive business growth and profitability.
• Develop and implement effective strategies to acquire new customers, expand market share, and increase revenue streams.
• Plan budgeting, financial forecasting, and monitoring key financial metrics to optimize business performance and collaborate with the Auditor to ensure financial sustainability and profitability.
• Streamlining and optimizing business operations and processes to enhance efficiency, productivity, and customer satisfaction, implementing best practices, and drive operational excellence.
• Drive innovation and ensure the organization's offerings remain competitive in the market.
• Collaborating with product development teams to define and develop new products or services that align with market needs and customer preferences.
• Identifying and managing business risks, including market risks, regulatory compliance, and operational risks, working with relevant stakeholders to develop risk mitigation strategies and ensure the organization's compliance with legal and regulatory requirements.
• Providing leadership, guidance, and support to the business team. This includes attracting and retaining top talent, setting performance targets, and fostering a collaborative and high-performance culture.
• Balancing business needs and customer needs to optimize profits and customer satisfaction.

Accountable for Talent Transformation of 2600 associates across globe through various interventions in partner with HR Business Partner.

Select Accomplishments:

• Build Learning Consulting organization to drive outcome based skill excellence and develop Learning Advisors.
• Design, develop & deploy Change Management strategies in the organization.
• Performed Competency analysis and Skill Gap Analysis for organization wide job roles
• Created Measurement & Metrics for L&D organization
• Design & develop alternate ways of learning like RADIO, DIGITAL LIBRARY AND ASSESSMENTS to maximize learning opportunity.
• Led the implementation of a modern technology blend learning, collaborating with colleagues business-wide to scope technical and user requirements and deliver a solution which enabled easy access to organization-wide information.
• Selected and managed performance of external providers, negotiating and overseeing delivery of cost effective and fit-for-purpose solutions working with clearly defined KPIs.
• Coach and Share Best Practices of Employee Retention and Employee Engagement with the HR Interns to launch events or programs.

Partner with line executives and management to proactively address business issues related to work force development, employee engagement and productivity. Responsibilities include providing advice and counsel on multiple initiatives, maximizing all HR programs and cycles, and recommending solutions to complex employee relations and HR issues. Responsible for HR-L&D Operations in Chennai & Manila.

Select Accomplishments:

• Created talent management plans to align with a short- and long-term strategic plans.
• Facilitated improvement in the culture and operation of the business through focused organization development activities to drive the implementation of change.
• Created and executed plans to reward and develop productivity through Performance Management methods.
• Designed an online monthly performance appraisal which improved user experience, availability, and frequency of appraisals.
• Developed and implemented quick, frequent events, roadshows followed by surveys to assess employee satisfaction and engagement level of the associates.
• Analyzed employee engagement scores, created action plans to increase employee engagement.
• Drive all programs including performance management, executive and employee development, succession planning and work force optimization.
• Leveraged knowledge of BBI to support the acquisition of Leaders through the creation of a well-received leadership and management framework.
• Worked with major external and internal stakeholders and led the scoping, design, delivery and evaluation of Learning or Engagement solutions to support implementation and retention of HiPOs
• Develop recommendations for the implementation of Leadership Development Program across the organization to enhance effectiveness and implement a Talent Management program.
• Designed the L&D Strategy to implement a 70:20:10 Learning & Development strategy that ensures learning and development interactions are always fully aligned with the business plan.

Joined as a Sr. Voice & accent trainer to train new hires and veteran employees with 3 different lines of businesses. Identified as a HR-OD Trainer among 11 soft skills trainers spread-over 5 locations.

Select Accomplishments:

• Responsible for screening eligible candidates as an HR process initiative, conceptualize programs to execute the workforce within stipulated time and demonstrate effectiveness post the training workshop.
• Initiated the buddy system concept to reduce the bridge period among the new employees. Trained staff during demonstrations, meetings, conferences and workshops.
• Accountable to sustain high scores to avoid penalty with Client on monthly business.
• Train the agents on the specifics of the projects incumbent to enable employees for increased quality scores.
• Develop the use of alternative learning methods in practice such as coaching & shadowing to support the workforce development.
• Develop content of the training aids, including training handbooks, demonstration models, multimedia visual aids, and reference works
• Weekly review discussion with respective processes and perform the brainstorming session to curb errors.

Lead the operations to increase revenue through productivity from the Team.

Select Accomplishments:

• Responsible to handle the complete operations and report to Managing Director Managed a team of recruiters, Counselors & Trainers reporting the day to day business deals to the CEO.
• Involved in staff recruitment, Career counseling, for applicants. Conduct Classroom training sessions on Neutral Accent, Telephone skills, Sales Training, pre BPO Training.
• Implement tracking mechanisms to analyze the results of workshops and training programs.