Sundari Veluswamy
Sunticoppa
Summary
Seeking a challenging position in a dynamic organization, that utilizes my analytical skills and learning abilities providing opportunities to exhibit and enhance my skills.
Overview
9
9
years of professional experience
4
4
Certifications
7
7
Languages
Work History
Recruitment Associate
IBM (Randstand Payroll)
03.2021 - 11.2022
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System
- Design job descriptions and interview questions that reflect each position’s requirements
- Assists with screening applicants, sourcing resumes, coordinating phone/in-person interviews
- Provides feedback to candidates on applicant screening, testing and assessments
- Performs telephone screening, structured interviews and pre-employment testing for potential new hires
- Qualify all candidates (including direct applications and internal candidates) to determine if candidate should be considered by Recruiter for position.
- Coordinate with hiring managers to identify staffing needs
- Generating Offer Letter for the candidate
Senior Executive
Medi Assist
12.2016 - 04.2018
- Maintain vendor files.
- Correspond with vendors and respond to inquiries.
- Scrutinizing the claim documents and requesting to process the claim as per the policy norms
- Client telephonic interaction/mail to explain policy norms viz. Non-payable expenses
- Maintaining audit files and error reports of the team.
- Taking calibration session to the production team.
- Sharing production errors with the team.
- Sharing policy updates with the production team.
- Training new recruits initially and helping them achieve targets as a Subject Matter Expert & Domain Expert.
- Produce the monthly report & Preparing Dashboard of the team.
Process Associate
Dell
12.2015 - 10.2016
- Proficient of auditing, analyzing and report making procedures.
- Ability to observe, analyze, detect errors and check compliances.
- Superior leadership skills along with time and task management abilities.
- Capability of communicating and explaining complex data in simpler terms.
- Review and verify invoices and check requests.
- Sort and match invoices.
- Set invoices up for payment.
- Enter and upload invoices into the system.
- Prepare and perform check runs.
- Reconcile accounts payable transactions.
- Prepare an analysis of accounts.
- Monitor accounts to ensure payments are up to date.
- Research and resolve invoice discrepancies and issues.
- Maintain vendor files.
- Correspond with vendors and respond to inquiries.
- Maintaining audit files and error reports of the team.
- Taking calibration session to the production team.
- Sharing production errors with the team.
- Sharing policy updates with the production team.
- Training new recruits initially and helping them achieve targets as a Subject Matter Expert & Domain Expert.
- Produce the monthly report.
Quality Analyst
HGS (Hinduja Global Solutions)
09.2013 - 12.2015
- Audit sampling and immediate feedback
- Identify Areas of Improvement
- Calibration and implementation of corrective actions for process adherence when defects reported
- Analyse Defect Trend and drive the team to overcome
- Coach teams on Process adherence
- Periodic Quality Audits reviews with the Management and Stake holders
- Organise Management Review Meetings.
- Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost.
- Problem resolution root cause analysis.
- Administered surveys, analysed the results, and reported to senior leaders to increase visibility and make improvements where needed.
- Coached and mentored new Representatives until an acceptable level of proficiency was achieved
- Automated routing of tickets for different locations, Sales Org, Technology for nearly 4 million CIs to reduce resolution time , Billing conflicts and smoothen contract Management
- Automation process on ticket creation
- Co-ordinated for seamless completion of ISO certification audits (Internal & External).
Education
B.com -
Field Marshall F M Cariappa College Madikeri
01.2013
XII - undefined
Vivekananda Pre University College Kushalnagara
01.2010
X - undefined
ST. Mary’s School, Sunticoppa
01.2008
Skills
Communication – Able to deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions
Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality
Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner
Hunger to learn new things in life and succeed
MS OFFICE
Plan sponsor tool
Quality tool
Tally 72, photoshop, internet & email,
Fundamentals of computer hardware
Certification
QPEP- Yellow Belt
Disclaimer
I hereby declare that the above details are true and fair to the best of my knowledge. I would be glad to provide any other information required by you. Thank you for your kind attention and walking through my resume. Place: Banglore Sundari V
Timeline
Recruitment Associate
IBM (Randstand Payroll)
03.2021 - 11.2022
Senior Executive
Medi Assist
12.2016 - 04.2018
Process Associate
Dell
12.2015 - 10.2016
Quality Analyst
HGS (Hinduja Global Solutions)
09.2013 - 12.2015
XII - undefined
Vivekananda Pre University College Kushalnagara
X - undefined
ST. Mary’s School, Sunticoppa
B.com -
Field Marshall F M Cariappa College Madikeri