Sundeep Anand
Incident Manager / Database Administrator/Analyst
Bengaluru
Summary
Seasoned professional with over 19 years of expertise in incident response and customer escalations across diverse environments, including databases, applications, and cloud services. Strong commitment to continuous learning and skill acquisition drives the effective application of new technologies to enhance operational efficiency. Recognized for adaptability, robust work ethic, and exceptional interpersonal skills that foster collaborative team dynamics. Proven ability to thrive in independent roles while rapidly mastering new competencies ensures readiness to tackle complex challenges.
Overview
20
20
years of professional experience
2027
2027
years of post-secondary education
4
4
Certifications
Work History
Incident Manager
Databricks
03.2024 - 10.2025
- During my 1 year 7 months,
- Coordinated cross-functional teams during critical incidents to restore services.
- Managed incident response processes to ensure efficient issue resolution.
- Developed and maintained incident management documentation and workflows.
- Remained calm and poised during high-priority incidents.
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Conducted post-incident reviews to assess effectiveness of incident management processes.
- Strengthen AWS/Azure/GCP and Databricks platform expertise through learning and internal training programs.
- Participate in weekend on-call rotations.
- Manage Oncall schedules for Incident managers across regions.
Associate Incident Manager
Databricks
09.2021 - 03.2024
- During my 2 years 7 months,
- Managed incident response processes to ensure timely resolution of service disruptions.
- Coordinated cross-functional teams to address critical incidents effectively.
- Facilitated root cause analysis sessions to identify and mitigate recurring issues.
- Developed and maintained incident management documentation for knowledge sharing.
- Implemented communication strategies to keep stakeholders informed during incidents.
- Trained team members on incident management protocols and best practices.
- Utilized monitoring tools to proactively identify potential incidents in system performance.
- Created, updated, and tracked incident tickets using a ticketing system.
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Strengthen AWS/Azure/GCP and Databricks platform expertise through learning and internal training programs.
- Participate in weekend on-call rotations.
- Manage Oncall schedules for Incident managers across regions.
Principal Customer care Engineer
Alvaria, Inc.
03.2016 - 09.2021
- During my 5 years 7 months,
- As Operations/Escalation Management
- Handled the team roaster and resource coverage during Off/Non Working days
- Handled customer and internal escalations by providing timely and required updates along with engaging the right resource/team to handle the technical challenges while driving through resolution.
- Reviewed and recorded the point of issue and document it through Knowledge article to resolve future issues along with working alongside Engineering team to identify the product bugs/issues and provide relevant hotfixes.
- Drove multiple internal meetings to update the work status and knowledge sharing with teams separated geographically.
- Participated in Client discussion and project meetings during new/upgrade systems planning alongside other cross functional teams.
- As Production DBA
- Production Support for SQL Server 2008/2012/2014/2016.
- Also worked on SQL Server databases hosted on AWS RDS instances.
- Created / Monitored Database maintenance plans for compressed full/ Differential DB backups and transaction log backups, Check Database Integrity, Index maintenance and update statistics.
- Managed Security like windows and SQL Logins, Roles, permissions for various users.
- Participated in Performance Optimization, Capacity planning and Database sizing, Query tuning for better performance
- Configured/Troubleshooted issues related to Database Logshipping, mirroring, AlwaysON and replication.
- As Application/Product specialist
- Exposure to multiple services on AWS Cloud like creating EC2 instances, working with S3 buckets, configuring the required databases and managing them.
- Troubleshoot multiple issues related to the applications owned by Aspect viz., Unified IP, Workforce Management(WFM) and Aspect Performance Management(APM).
- Created knowledge articles and manage them by updating them periodically for most of the recurring issues as well as first time issues.
Associate Delivery Specialist II
EMC
10.2014 - 03.2016
- During my 1 year 6 months,
- Supported Databases like SQL Server 2008 and GreenPlum databases on Production, Staging/Dev and DR environments.
- Created / Monitored Database maintenance plans for compressed full DB backup and transaction log backup, Check Database Integrity, Index maintenance and update statistics.
- Managed Security like windows and SQL Logins, Roles, permissions for various users.
- Configured and monitored Disaster recovery environments like Database mirroring with in the primary servers and Log Shipping between primary and DR servers.
- Troubleshooted Application and Backup jobs failed issues and cluster resources failed issues.
- Performed Database refresh from Production to Staging environment.
- Resolved Server, Database, query performance, Transaction Log full and Low disk space issues.
- 24/7 Database operational support for SQL server 2008 and GreenPlum.
- Verifying Instance and DB health check, perform Export/Import Database objects.
- Adminstered and Managed SQL Server 2008/ GreenPlum production and Non-production servers.
- Installed SQL Server 2008 on Windows Server stand-alone/Cluster environment, applied regular service packs and patches as an when required.
Senior SQL Server DBA(Contractor @EMC)
TEKsystems
03.2014 - 10.2014
- 8 months on Contract to hire with EMC2.
- Supporting SQL Server 2008 and GreenPlum databases on Production, Staging/Dev and DR servers
- Creating / Monitoring Database maintenance plans for compressed full DB backup and transaction log backup, Check Database Integrity, Index maintenance and update statistics.
- Managing Security like windows and SQL Logins, Roles, permissions for various users.
- Setting up and monitoring Disaster recovery environments like Database mirroring with in the primary servers and Log Shipping between primary and DR servers.
- Troubleshooting Application and Backup jobs failed issues and cluster resources failed issues.
- Database refresh from Production to Staging.
- Resolving Server, Database, query performance, Transaction Log full and Low disk space issues.
- 24/7 Database operational support for SQL server 2008 and GreenPlum.
- Verifying Instance and DB health check, perform Export/Import Database objects.
- Managing and Administering the SQL Server 2008/ GreenPlum production and Non-production servers.
- Installation of SQL Server 2008/05 on Windows Server stand-alone environment.
Senior DBA
Techtree IT Systems Pvt. Ltd.
07.2013 - 03.2014
- 9 months on contract with Capgemini.
- Managed database performance tuning and optimization for critical applications.
- Evaluated new versions of MS SQL Server software prior to implementation into production environment.
- Provided guidance on the use of appropriate indexes and query tuning techniques to improve overall system performance.
- Developed and implemented strategies for database backup, recovery, replication, clustering, and performance tuning.
- Responsible for Managing Inhouse Databases by Backing up the Data, performing Maintenance tasks.
- Responsible for Project Delivery.
- Research and Practice the current and new technologies that could be adapted for providing better solutions to our Clients.
System Engineer
Talisma
05.2010 - 07.2013
- During my 3 years 3 months,
- Collaborated with cross-functional teams to support system integration efforts.
- Monitored system operations to identify and resolve technical issues promptly.
- Developed technical documentation for systems and processes for future reference.
- Provided training and mentorship to junior engineers on best practices and tools.
- Was performing the database Server's health checks across multiple Data Center's/sites.
- Monitoring Replication, Clustering and all SQL Backup jobs (Full, Diff and Log)
- Responsible for monitoring Servers and resolving the maximum issues every Quarterly at live sites and in-house servers.
- Responsible for assisting customers / in-house users for any SQL / Windows issues
- Install / Configure and monitor SQL Servers on all 300+ customer sites and in-house servers.
- Troubleshoot / Monitor data and log growth usage for 300+ customers.
- Troubleshoot SQL / Windows Server related issues for 300+ customer sites and all in-house servers.
- Responsible for SQL Server and O/S service packs, deployed databases, and patches at live sites and in-house servers.
- Responsible for doing DriveSpace analysis/Growth of database, shrinking database logs and managing e-pages and co-ordinate with sites if needed.
- Responsible for building new servers through templates in VSphere and cloning existing servers to deploy new servers.
- Responsible for publishing Applications on Citrix, User Configuration, adding servers to Citrix Farms and troubleshooting Application issues.
- Responsible for performing Daily/Weekly maintenance like Reboots, Virus updates and running other software updates.
- Responsible for creating and managing users through Active Directory, creating groups and Organizational units.
- Practised ITIL V3 Standards like Incident Management, Change Management and so on.
IT Executive
Goodrich Aerospace Pvt. Ltd.
10.2008 - 05.2010
- During my 1 year 8 months,
- Responsible for providing Application support to all Inhouse applications.
- Working with the Project team on implementing any new applications being developed.
- Co-ordinating with Vendors for service delivery and support of the applications developed.
- I was part of the SAP implementation team for India site by providing them Infrastructure support and also User Administration.
- Managed Sales Invoices and the payment history for the procurement of Hardware for the entire site.
- Built strong evidences and Documents for SOX Audits for the applications managed by me.
Application Support Engineer
JK Technosoft
08.2007 - 10.2008
- During my 1 year 3 months
- Provided Application and Database support for 2 Critical applications for Unilever Client.
- Handled day to day issues and processing the requests for Data upload into other systems.
- Involved in Changes/Enhancements to the applications.
- Performed Unit testing and preparing test cases for the Changes made.
- Managed Backups and Maintenance were other tasks being performed.
Software Analyst
Shams Healthcare Software Pvt. Ltd.
07.2006 - 08.2007
- Worked in a team of 12-14 members basically providing Support for the Hospitals in USA. Worked on SQL Server 2000 / 2005. It was a maintenance and implementation kind of a Job
- 1 year 2 months
Lecturer
Sambhram Institute of Technology
11.2005 - 06.2006
- Worked as a Teaching Faculty in the Information Science department.
- 8 months
Education
Master Program - Artificial Intelligence and Machine Learning
Scaler
BE - Information Science & Engineering
Visvesvaraya Technological University
Diploma - computer science, Computer Science
M.N.Technical Institute - India
Bangalore Education Society
Data Analytics
Coding Ninjas
Skills
Incident Management
Incident coordination
Incident response management
Cross-functional collaboration
Post-incident reviews
Root cause analysis
On-call rotation management
Databricks knowledge
Ticketing system management
AWS expertise
Certification
Databricks Certified Data Engineer Associate
References
References available upon request.
Personal Information
Education
- Bachelor's of Engineering in Information Science and Engineering
- Diploma in Computer Science and Engineering
- Master's program in AI and ML at Scaler
- Data Analytics with Power BI from Coding Ninjas
Timeline
Incident Manager
Databricks
03.2024 - 10.2025
Associate Incident Manager
Databricks
09.2021 - 03.2024
Principal Customer care Engineer
Alvaria, Inc.
03.2016 - 09.2021
Associate Delivery Specialist II
EMC
10.2014 - 03.2016
Senior SQL Server DBA(Contractor @EMC)
TEKsystems
03.2014 - 10.2014
Senior DBA
Techtree IT Systems Pvt. Ltd.
07.2013 - 03.2014
System Engineer
Talisma
05.2010 - 07.2013
IT Executive
Goodrich Aerospace Pvt. Ltd.
10.2008 - 05.2010
Application Support Engineer
JK Technosoft
08.2007 - 10.2008
Software Analyst
Shams Healthcare Software Pvt. Ltd.
07.2006 - 08.2007
Lecturer
Sambhram Institute of Technology
11.2005 - 06.2006
BE - Information Science & Engineering
Visvesvaraya Technological University
Diploma - computer science, Computer Science
M.N.Technical Institute - India
Bangalore Education Society
Data Analytics
Coding Ninjas
Master Program - Artificial Intelligence and Machine Learning
Scaler