SUNDEEP KOUL
Bangalore
Summary
Results-driven professional with over 24 years of experience specializing in business strategy design and data-centric decision-making. Strong advocate for Lean principles and Six Sigma methodologies, leveraging a hands-on approach to engage teams, streamline processes, and enhance operational efficiency. Passionate about fostering a culture of continuous improvement through innovative practices such as 5S, KAIZEN, and KANBAN project execution. Dedicated to retraining teams to eliminate inefficiencies and implement sustainable solutions that drive ongoing success.
Overview
27
27
years of professional experience
7
7
Certifications
Work History
Quality and Transformation Program Manager (PPM)
Societe Generale Global solution centre
Bengaluru
02.2011 - Current
- Currently working with GTS team transformations: Lean driven TEAM up transformations for optimizing processes and drive ROI based process improvements. Conducted various KAIZEN workshops with onsite partners. Driving programs over cybersecurity, compliance and risk across GTS. In the past worked progressively for process automation with experience of multiple teams handling and programs across Agile, change management, service culture and creative thinking. An experience as continuous improvement manager, managing the GTS the global infrastructure management unit and ADM for continual support on developing lean six sigma culture and deploying programs and projects enabling business to focus their needs on global efficiency and productivity gains thus structuring the performance on cost, time, quality and scope for the bank’s global solution
- The summary for the responsibilities consider are:
- Strategizing the productivity gains for the assigned BL’s
- Development of quality frameworks like FEAR@RESILIENCY, SEEK-CURE-IT, QUACI and few more.
- Deploying the lean culture across the teams at onshore and offshore
- Leading SG level programs on the BPM in the assigned business lines
- Mentoring LSS projects for the global cause
- Deployment of global initiatives on the client centric journeys to enhance user experience
- Enabler for facilitating the global transitions in term of planning and develop the POC for larger programs
- Strategic and operational alignment over the business process re-engineering and improvement.
- Transversal responsibilities to be the change agent in the solution centre
- Agile program management
- Design thinking process improvements
- Served various business lines:
- HRSSC-EBS – Managing HRSSC tools optimization program with focus on digitalization and automation across global perimeters
- Co-managed the COO function across three business lines with emphasis over optimizations, efficiencies, budgetary requirements and resource planing and project deployment
- RBFS/CORE/MARS: Driving efficiency programs, AGILE transformation and strategizing value driven programs. QUACI drives across perimeter
- GTS team transformations: Lean driven TEAM up transformations for optimizing processes and drive ROI based process improvements. Conducted various KAIZEN workshops with onsite partners
- Six sigma project across FSSG and ITEC with focus on convergences and SOC
Senior consultant – SOA
CAPGEMINI consulting Pvt ltd.
08.2006 - 01.2011
- Aug 2006-May 2008 : Managed primarily the application maintenance & secondarily the application development for Clients Quality assurance activities. With strong data analysis brought predictability into data systems. Demonstrated multi tasking skills for AM engagement w.r.t process prediction model implementation and setting up the control limits for tracking of AM metrics like SLA availability management, AET (Average effort per ticket) and proactive monitoring of backlogs. Conducted process improvement initiatives to bring out equalization among different existing portfolios. With very keen attention to details and of self motivated abilities capably handled conflicts positively with grass root level of reasoning for analysis and resolution
- The summary for the responsibilities are:
- Coaching and mentoring to teams in building up awareness
- Conducted Six sigma yellow belt trainings and mentored GB projects.
- Assists the project to tailor its standard process using the process asset library
- Assist the project to take up metrics goals and monitor the goals, improvements
- Suggest improvements to the project teams by metrics analysis
- Implementation ITIL standards over processes and procedures.
- Performs process verification and assures that critical non-compliances are escalated to senior management
- Co-ordinated with POI activities and ensuring process compliance in the team
- May 2008-May 2009 An experience of over 12 months (Onsite) as senior Business Quality Analyst (BQA) on this project and is managing primarily the AM & secondarily the AD for one of the prime clients Quality assurance and business metrics needs.
- The summary for the responsibilities are:
- Audit Coordination & Remediation
- The role involved working with internal and external auditors. The role demands collection of requests and requirements, and then managing the collection of evidence and data for SAS70, SOX and other audits.
- Reporting, Data Analysis and challenging project stakeholders over the KPI’s. This responsibility comprises the production of a variety of operational reports which included the collection of the requirements and design the reporting/analysis solution.
- Leading ITIL based Time interface project as project manager for ITSM implementation with Replicon application.
- Leading Asset management project as manager for configuration management control over software assets in the company.
- Proactively identify issues and make sure services are meeting SLA’s
- Adapted and managed change cross-cultural/functional teams.
- May 2009-Jan 2011
- The summary for the responsibilities are:
- Identify the process challenges of the team; anticipate project risks and issues, Assist for deploying root cause analysis ensures that delivery criteria are met prior to deliver the production to the Front Office team (WMT in place adheres to the requirement).
- Report on metrics specific to Project needs, update risks in RAT, follow up for issues resolution and KPI(Key Performances Indicator) consolidation for internal as well as client needs
- Identifying the knowledge, equip the team members with aerospace specific QMS needs and devise action plans to cover them during the internal and external audit as well.
- Driving project to sustain AS 9100 certification
- Implementation ITIL standards over processes and procedures.
- Performs process verification and assures that critical non-compliances are escalated to senior management
- Co-ordinate with PQL activities and ensuring process compliance in the team
Project Quality lead
LnT InfoTech
08.2005 - 08.2006
- Responsible for quality related application maintenance and development activities related to of the insurance sector application. Worked with the team of IT professionals engaged in these activities. Expertise in quality assurance activities related to integration of Insurance claims and processing applications. During the tenure coordinated efforts in training managers for CMMI implementation and defect prevention activities.
- As a Quality lead his responsibilities were in the project were::
- Checking process adherence and compliance of the project
- Internal Splice-M tool training for team members
- Handholding team members for process related issues including facilitating the training sessions.
Design liaison Engineer
Hindustan Aeronautics limited
06.2000 - 06.2005
- Quality control engineer with task primarily around the conductance of quality trainings and internal audits. As Program member for the Aviation Discrepancy Reporting Program related to aircraft mishaps (Cheetah/Chetak /ALH), Quality Deficiency Reports, Hazardous Materials Reports, and Engineering Investigations as he was instrumental in providing the statistical analysis for implementation of different design solutions.
- Specific responsibilities were
- Requirement study and program management
- Conducting reviews,/Conduct surprise process and product audit for the applications and system in place
- Imparting quality trainings
TSE
Sri ram investments pvt ltd
02.1999 - 03.2000
- Worked for Sriram investments limited as TSE and was in consulting branch for financial consultation. The specific responsibilities were
- Product consultation and sales. /Product Implementation/User training
Education
Diploma - Business process management
ALISON
12-2015
Bachelor’s degree - Mechanical engineering
UVCE
08-1998
Skills
Consulting & coaching
Change management
Digital transformations
Lean and Six sigma
Design thinking
Project portfolio mgmt
Business process mgmt
AGILE @ Scale
ISO & CMMI
IT Service management
AS-9100 & Auditing
GDPR & SAS 70
Certification
Certified SAFE 4.6 Agilest
Career Highlights
- Strong experience of design thinking and implementation of global program management
- Managed Global program deployments across business geographies
- Agile @scale program management for business units with GODOBE agile mindset as SAFE Agilist
- Design strategic organizational roadmaps for productivity gains, with keen devoted deployment over process efficiency, performance design, organizational skill development, mind-set and behavior and voice of customer.
- Deployed global infrastructure programs and automation projects across the infrastructure management services.
- Pioneer in the Greenfield approach to devise disruptive organizational strategies to bring in organizational business improvements
- Hands of experience in Business Development pitch , Solution Design and Proposal Development, Proof of Concept Design and Demonstration and Customer Interaction
- Cohesive Team driver with Fast Learning Curve along with strong Analytical Skills, Problem Solving, Innovation, Planning, Organizational, Communication, Team Management and Interpersonal Skills
- Expert in Lean Six Sigma and Lean design – created BL specific KPI frameworks linking continuous Improvement projects directly to performance indicators
- Strong experience of designing/implementing/maintaining processes based around ISO9000, ITIL, SAS 70, GDPR, ITSM, CMMI, OPM,BPM.
- Pioneer in implementation of McKenzie framework with strong hold on the Mindset and behavior methodology.
Achievements and WOW moments
- Recognized for Exemplary Performance by the Clients.
- Recognized for contributing Innovative Ideas for Process Excellence
- Received STAR of the Quarter award for my excellent KAIZEN Skills
- Mentored three E2E BPM projects impacting global audience
- Conducted LSS training sessions with precise workshop facilitation for six thinking hats, KANO adaptation and creative PSS.
- Coached 8 Green belt projects across IT and ITES domains
- Have been instrumental in ensuring 15% productivity gains by driving impactful studies every year
- Developed new models like QUACI, SVAMP, M&B FFD-LEWIN trigger model, Lean maturity, PCI
- I think like an engineer- calculating the best-possible solution for each situation—but I perform my responsibilities more like a musician. It is my goal to create a perfect symphony between maximizing operational efficiency and increasing the overall morale of the workforce with whom I engage
SUMMARY
- Results-oriented Continuous improvement senior manager with experience and proven track record in managing multiple business lines with domain knowhow across aerospace, banking finance,insurance, engineering , Telecom with process improvements across Application development and maintenance, business process management and infrastructure service management with bachelor’s degree in Mechanical engineering
- One of my most valuable qualification along with my educational credentials is the creative optimistic energy for analyzing situations progressively and think optimal ways for maximizing gains and minimizing risks
Timeline
Quality and Transformation Program Manager (PPM)
Societe Generale Global solution centre
02.2011 - Current
Senior consultant – SOA
CAPGEMINI consulting Pvt ltd.
08.2006 - 01.2011
Project Quality lead
LnT InfoTech
08.2005 - 08.2006
Design liaison Engineer
Hindustan Aeronautics limited
06.2000 - 06.2005
TSE
Sri ram investments pvt ltd
02.1999 - 03.2000
Bachelor’s degree - Mechanical engineering
UVCE
Diploma - Business process management
ALISON