SANDEEP KUMAR ADDEPALLI

• Taking care of respective Store IT related Activates Including Vendors, Software, Internet Connectivity and coordination for In-Store Radio and Marketing Displays Content Pushing,Servers,Systems and its responsibilities.
• Taking responsibility, assigning work and daily tasks to members, monitoring them inventory updating, Escalation management
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Assisting customer queries through phones, chats and email
• Proper documentation of cases into ticketing tool
• Researching unknown issues and creating knowledge article for further reference
• Escalating issues in case of further assistance needed from next level of support.
• Joining conference calls in case of any high priority incidents
• Providing end to end support for endpoint Antivirus which includes installation, updating and monitoring of Antivirus
• Troubleshooting on Operating system installation, Outlook, printer, scanner and all application installation issues

SERVER KNOWLEDGE:

• Worked on Active Directory with regards to User creations, User deletions, providing permission to users for applications, resetting of User passwords, group policy management, OS installation, adding roles and features.
• Worked on system state backup and restoration.
• Disaster Recovery- SAP Database Restoration, File Server Data Restoration
• · Server Room Setup

O365 KNOWLEDGE:

• · User email ID creations, Deleting, changing user mailbox passwords and providing permissions to shared mailbox.
• · Exporting/Importing User Mailbox in M365 Mails
• · Assign license in O365 and Monitoring Health.

NETWORKING KNOWLEDGE:

• Upgrading Firmware in FortiGate, applying Policies. Creating VPN – IPsec Tunnels, blocking non required websites and give access.
• Configuration of Wi-Fi routers, Cable Crimping and troubleshooting of fiber connectivity.
• Taking cisco router console with help of putty.