SUNDER KUMAR

Technical Proficiency:
• Proficient in Google Workspace applications: Gmail, Drive, Docs, Sheets, Slides, and Meet.
• Completed Google Workspace Certified Administrator training.
Customer Service Skills:
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and patience in resolving technical issues.
• Proven track record of delivering exceptional customer service.
Troubleshooting Experience:
• Experienced in diagnosing and resolving technical issues with Google Workspace.
• Successfully resolved issues such as email delivery problems and document sharing permissions.
• Utilized systematic troubleshooting methodologies to identify root causes and implement solutions efficiently.
Multitasking Abilities:
• Capable of handling multiple customer inquiries simultaneously while maintaining quality and efficiency.
• Prioritized tasks effectively to ensure timely resolution of issues.
• Adapted quickly to changing priorities and maintained composure under pressure.

• Troubleshooting technical issues via emails and calls, Diagnosing and repairing faults, Resolving network issues, Following up with clients to ensure the problem is resolved, Utilized various remote support tools to provide remote assistance to customers, Responded to customer inquiries in a timely manner, resulting in an X% increase in customer satisfaction ratings

• Developed and maintained strong client relationships, resulting in an X% increase in product sales and revenue for the company, Developed a CRM system to track sales and client data, resulting in improved customer service and lead conversion rates, Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings