Professional with 9 years of progressive experience in Information Technology. To work in a reputed organization that can help me in boosting my skills. I would like to work in an area where I can apply my knowledge and skills to achieve a good career in whatever job assigned to me.
Hi, I’m
Sunder Raman
Senior IT Analyst
Hyderabad,Telangana
Summary
Overview
9
years of professional experience
3
Certificates
2
years of post-secondary education
Work History
Infinite computer Solutions (India) LimitedHyderabad, Telangana
Senior IT Analyst
11.2021 - 11.2023
Job overview
- Lead High Priority Crisis Management Bridge calls for Mission, Business, and critical applications.
- Manage P1 and P2 incidents from outage to recovery, issuing Initial and resolved notifications to stakeholders.
- Ensure adherence to Change Management process for Production environment modifications during bridge calls.
- Oversee and provide comprehensive reporting on core IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Level Management.
- Efficiently grasp customer issues by assessing their business impact, draw logical conclusions, identify customer needs, and collaborate with other vendors/suppliers to provide necessary support.
Genpact India PVT LTDHyderabad, Telangana
Technical Associate
09.2016 - 10.2021
Job overview
- Proactively monitor and manage incident tickets, prioritizing and taking ownership to ensure timely resolution within SLAs. Follow ITIL procedures for quality delivery and collaborate with stakeholders during major incidents.
- Handle IT procurement for hardware, software, license renewals, and routine audits. Maintain strong relationships with internal and external partners and IT service providers.
- Troubleshoot hardware and connectivity issues, perform virus removal, and optimize PC performance. Define release pipelines for infrastructure, app, and database deployments.
- Collaborate with multiple teams to resolve IT issues and develop customized infrastructure solutions for high-performance needs. Design flow optimization and batch utilization, and manage storage, compute, and networking devices effectively.
Global NetworkHyderabad, Telangana
IT Support Engineer
08.2013 - 03.2016
Job overview
- Troubleshoot voice and networking issues based on client requirements, including Windows, network connectivity, software, and hardware errors. Proficient in HPSM portal for Service Request and Service Desk categories, including Active Directory management.
- Coordinate with support teams for change management processes, ensuring approval and evidence capture. Enhance change templates and workflows for improved efficiency.
- Consult with engineering staff and stakeholders to evaluate software-hardware interfaces and develop specifications. Design, monitor, and develop software systems using scientific analysis.
- Provide client support and technical issue resolution via phone, including configuring internet and setting up Wi-Fi printers for various router models.
Education
Little Flower Degree CollageHyderabad
Bachelor of Science from Statistics
07.2013 - 04.2015
University Overview
Skills
Service Now – Ticketing, Reportsundefined
Certification
Certified in Hardware and Networking from ‘Jetking’
linkedin
linkedin.com/in/sunder-raman-a0213617b/
Timeline
Senior IT Analyst
Infinite computer Solutions (India) Limited
11.2021 - 11.2023
Technical Associate
Genpact India PVT LTD
09.2016 - 10.2021
IT Support Engineer
Global Network
08.2013 - 03.2016
Little Flower Degree Collage
Bachelor of Science from Statistics
07.2013 - 04.2015
Certified in Hardware and Networking from ‘Jetking’
(‘MCITP’).Certified in Microsoft Certified as Enterprise Administrator on Windows Server 2008
Certified in ITIL v4.
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