Sunder Singh
Lead Business Execution Consultant
Hyderabad
Summary
Creative Professional with 10+ years of professional experience in Risk Management, Strategy Planning & Governance, Program Management Campus Recruitment, Training & Development, Team Leading & Process Improvement.
Overview
12
12
years of professional experience
Work History
Vice President - Lead Business Execution Consultant
Wells Fargo
09.2022 - Current
- Lead Program Management for Quantitative Analytics Program (QAP) – a rotational talent development initiative for model development centers across Corporate Risk and multiple LOBs; oversee end-to-end lifecycle including strategic workforce planning, campus hiring, onboarding, training design, and rotations.
- Partner with senior quant leaders, business stakeholders, and recruitment teams to identify skill needs, design hiring strategies, and implement structured intake processes aligning with organizational priorities.
- Spearhead university engagement and hiring initiatives, conducting outreach sessions, panel coordination, and structured evaluation to attract top talent from premier institutions.
- Design and deliver onboarding programs, month-long technical and behavioral training roadmaps, and post-hire development initiatives including case studies, networking events, and capstone projects.
- Manage rotational assignments (RADS & Capital Markets tracks) ensuring talent alignment to business needs, while providing participants exposure to multiple business areas before final placement.
- Track and evaluate participant performance, align final placements, and implement retention strategies to build a robust pipeline of high-performing talent.
- Currently leading Corporate Risk Development Program (CRDP) – a 2-year rotational program for Risk & Business Analytics talent; develop strategy, select partner universities, drive campus hiring, and manage multi-rotation structures with final alignment.
- Collaborate across multiple lines of business, risk groups, and leadership to execute talent strategy, optimize program outcomes, and enable leaders to effectively engage, coach, and retain early-career talent.
- Drive data-driven decision-making by analyzing performance metrics, participant feedback, and program KPIs to optimize hiring processes, training impact, and business alignment.
Supervisor (Team Leader) - Global Innovation Team
Airbnb
02.2022 - 09.2022
- Establish a part of compliance team as a transformation initiative.
- Develop a clear vision for the compliance team in India, aligned with the company's global compliance strategy.
- Set specific, measurable goals for the team's impact on risk management, regulatory adherence, and overall business integrity.
- Collaborate with senior leadership to secure buy-in and support for the initiative.
- Identify key stakeholders and establish a communication plan to keep them informed and involved throughout the process.
- Conduct a targeted recruitment drive to attract top compliance professionals with expertise in international regulatory standards.
- Use a mix of internal promotions and external hires to build a balanced team with diverse experiences.
- Implement regular reporting mechanisms to keep senior leadership informed of compliance activities and issues.
- Foster a culture of transparency and open communication within the team and across the organization.
- Establish mechanisms for receiving and acting on feedback from customers and stakeholders regarding compliance practices.
- Use this feedback to continuously improve the compliance framework and stakeholder relations.
Lead - Fraud Operations & Prevention Team
American Express
05.2018 - 02.2022
- Develop a clear vision and comprehensive strategic plan that aligns with the company's overall objectives.
- Engage with senior leadership to define key priorities and actionable goals for the transformation.
- Establish robust governance frameworks to oversee the transformation process, ensuring compliance with internal policies and regulatory requirements.
- Lead the execution of high-priority, cross-functional projects by setting agendas, driving follow-up actions, and holding teams accountable for meeting deadlines.
- Implement key performance indicators (KPIs) to track progress against planned initiatives.
- Provide continuous support and regular feedback to teams, ensuring transparent communication and timely adjustments.
- Develop and implement change management plans to support employees through the transition.
- Foster a performance-driven culture by timely monitoring, reviewing performance parameters, and providing feedback.
- Utilized Six Sigma methodologies to identify areas of improvement operations.
- Identifying areas of risks in the process and coordinating with the Risk Management Team to ensure that effective controls are in place.
- Established a team for auditing & testing own business unit to ensure/improve process hygiene & quality, with timely completion & closure of reports.
- Manage multiple Operational Risk Events (OREs) and Corrective Action Plans (CAPs) with fixed deadlines.
- Leading training work streams, including developing and managing project plans in alignment with timeframes, budget, scheduling and resources.
- Implemented process modifications to optimize operational efficiency and resource utilization.
- Develop and implement comprehensive transformation programs including initial training, reinforcing training and training on process updates.
- Conceptualised & implemented need-based process modifications such as development of material, modules and processes of training after thorough analysis to enhance operational efficiency and optimize resource utilization.
- Mapped possible attrition cases, led initiatives to curb attrition, drove Employee Engagement with new hires and collaborated with Technology, HR, WFM, Payroll and Transport departments to ensure seamless experience.
- Connecting Team members for Mid-Year and Year End Performance discussion.
- Closing Annual Performance ratings and increment discussion with team members.
- Conducting performance evaluations and career development discussions with team members.
- Conducting Reward and Recognition to acknowledge employees hard work and for their motivation.
Lead Fraud Protection Analyst
American Express
03.2016 - 04.2018
- Working in the Fraud Investigation Process of Card Member claims on Fraud transactions.
- Scrutinizing & preventing fraud by achieving higher standards in analysis and experiential diligence across products.
- Managing Escalations and working on control report by Listening to the customers call and reviewing documents carefully and understand the customer’s concern to provide them the best resolution.
- Identify, analyse and work on process excellence initiatives that enhance customer experience and save Fraud losses.
- Handling Director’s Office complaints and processing the funds to the card members basis research.
- Ensuring that Internal Policies, Procedures, and Compliance Regulations are being followed.
Senior Analyst
Bank Of America
12.2013 - 08.2015
- Scrutinizing customers high dollar transactions for potential Money laundering. Reporting any suspicious activity the Federal Agency (FINCEN, FBI).
- Completes extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and other regulatory standards to assist business units and prevent operational and reputational risks.
- Conducting process update sessions and common errors feedback sessions to improve quality to the team.
- Conduct in depth Internet Secondary Research on various Categories: Politicians, Government owned Companies, Board of Directors, Armed Forces, Ambassadors, etc.
- Identifying & Listing-down Politically Exposed Persons (PEP), high net worth individuals and entities/companies.
Education
Green Belt Six Sigma -
Indian Statistical Institute
03.2022
Bachelor of Commerce - undefined
Kumaun University
05.2013
Skills
- Program Management
- Business Transformation
- Change Management
- People Management
- Performance Enhancement
- Team Building & Leadership
- Stakeholder Management
- SLA Management
Project Management
- Risk & Compliance
- Data Analysis
- Root Cause Analysis
Timeline
Vice President - Lead Business Execution Consultant
Wells Fargo
09.2022 - Current
Supervisor (Team Leader) - Global Innovation Team
Airbnb
02.2022 - 09.2022
Lead - Fraud Operations & Prevention Team
American Express
05.2018 - 02.2022
Lead Fraud Protection Analyst
American Express
03.2016 - 04.2018
Senior Analyst
Bank Of America
12.2013 - 08.2015
Bachelor of Commerce - undefined
Kumaun University
Green Belt Six Sigma -
Indian Statistical Institute
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