SUNEEL GAYAM
Srikalahasthi
Summary
3 years experience in service now. I am good at service now ITSM AND ITOM. Excellent verbal and communication skills-able to present information status, and issues in clear and concise manner with the goal of driving to a decision. Ability to work independently and as part of a group. Excellent analytical skills with proficiency in debugging and problem solving
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Associate
LTIMINDTREE
Hyderabad
10.2021 - Current
- Experience in service now Administration
- I finished my ServiceNow Certified system Administrator qualification or equivalent experience
- Hands on experience with the configuration items, and implementation and support of product and non product instances
- Experience with ITSM tool (ServiceNow)
- Good understand of ITIL process
- Good knowledge configuration management database (CMDB)
- Experience with ServiceNow integrations
- Working with client and functional requirements within ServiceNow
- Implement Service-Now customization including, but not limited to, client scripts, Ul policies, Ul actions, Script Includes, Business rule, work flow administration, report Setup, and data imports and exports
- Service Now Application development, including creation and configuration of Service catalogs, Email notification
Education
B.SC - Computer Science
Oxford Degree College
Srikalahasthi, India04.2020
Skills
- Java
- ServiceNow Administration and Development
- ITSM
- ITOM
- UI policies
- UI actions
- Business rule
- Client script
- Incident management
- Change management
- Problem management
- Work flow analysis
- Catalog creation
- CMDB
Certification
- CSA (Certified ServiceNow Administration)
- CAD (Certified Application Developer)
Personal Information
Title: Software Engineer
Languages
- English
- Telugu
- Tamil
Hobbies and Interests
- Playing cricket
- Listening to music
- Learning new technology with interest
Timeline
Software Associate
LTIMINDTREE
10.2021 - Current
B.SC - Computer Science
Oxford Degree College
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