Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Suneel Kumar

Suneel Kumar

Network Team Lead
Chandigarh

Summary

A technology driven professional with over 13 yrs experience in the areas of Network Implementation, Technical Support, operations, and Maintenance. Proficient in planning, implementation, and operation of large heterogenous enterprise. In-detail knowledge in Network Data and Security technologies. Good communication, presentation, interpersonal & negotiation skills. An effective team player and leader, anticipate change, and manage an ever-changing working environment.

Overview

2025
2025
years of professional experience
5
5
Certifications

Work History

Network Lead (Manage Services 24x7, Delivery)

Oreta
1 2023 - Current
  • Lead a 24x7 network operations team, providing guidance and ensuring the team meets performance goals and deadlines
  • Provide front-end support for network operations, participating in internal P1/P2 incident resolution bridge calls and client troubleshooting sessions
  • Collaborate with vendors and service providers to achieve faster and accurate issue resolution
  • Identify risks in the production network, providing mitigation strategies and solutions
  • Monitor network performance, implementing strategies to optimize speed, reliability, and efficiency
  • Maintain detailed documentation of network configurations, system updates, and troubleshooting procedures
  • Generate regular performance and security incident reports for management review
  • Develop and maintain disaster recovery plans, testing and refining strategies to ensure readiness
  • Foster collaboration with application, infrastructure, and security teams to align network initiatives with organizational goals
  • Manage escalations, providing Level 2/3 support on infrastructure and integration-related issues
  • Managed escalations and prepared RCA for network and security incidents and downtime
  • Understand client requirements and design solutions to meet their needs, deploying and administering data and security services
  • Lead consulting engagements, providing high-quality, value-adding solutions to customers
  • Review team designs, provide guidance, and analyze solutions to identify potential risks and issues
  • Propose and manage structured change management approaches for clients
  • Coach and create a vision for the team, provide training, motivate and inspire team members with timely feedback and recognition
  • Prepared roadmaps for L1/L2/L3 engineers, guiding and coaching them for next-level roles and challenges
  • Contribute to organizational initiatives, ensuring adherence to guidelines and processes
  • Develop and implement timelines to achieve targets, identifying and mitigating open risks in the production network
  • Participate in bridge calls with clients/users to troubleshoot P1 network issues
  • Manage and develop a team of networking and IT support professionals, ensuring performance goals and deadlines are met
  • Monitor network performance, implementing strategies to optimize speed, reliability, and efficiency

Senior Manager

PNB Housing Finance Limited
06.2022 - 09.2023
  • Administered and reviewed the configuration, installation, and testing of data and security services
  • Developed detailed technical designs to deliver optimum network solutions and produced appropriate design documents
  • Headed operation and delivery review calls with internal teams and partners for network data and security
  • Prepared roadmaps for team engineers, guiding and coaching them for next-level challenges
  • Created high-level and low-level design documents for current and proposed networks
  • Actively participated and worked with partners to optimize network performance
  • Designed, planned, scheduled, and implemented connectivity/LAN/WAN/Security solutions
  • Prepared RFPs according to organizational requirements
  • Handled procurement of networking and firewall equipment
  • Worked with the Audit team to prepare and execute changes required to close all vulnerabilities

SDWAN Technical Professional

BT Eserv India Pvt Ltd
06.2016 - 06.2022
  • Participated in technical discussions with customers to discuss current and expected network designs to ensure high availability, scalability, and performance
  • Drafted HLD and LLD for customers according to requests
  • Managed critical contracts and led global deployments
  • Migrated customer networks from legacy devices to SDWAN over multiple transports
  • Supported incident management under the Hypercare period for SDWAN migrated sites
  • Developed, designed, evaluated, and modified customer networks from old legacy devices to SDWAN Viptela, Velo cloud, Fortinet
  • Provided technical support during change package implementation
  • Fulfilled projects and organizational objectives while building working relationships with internal employees and customers
  • Reviewed customer technical requirements and assisted in defining new features related to system networks
  • Ensured and monitored delivery of change implementation within agreed downtime
  • Designed and documented workflows of customer's business processes and made appropriate recommendations
  • Assisted implementation engineers in the installation and configuration of applications and networks
  • Maintained records of all project activity, including documenting outstanding problems with complete diagrams and notes

Senior Specialist

Orange Business Services
03.2015 - 06.2016
  • Delivered all Moves, Adds, and Changes on customer network connections by coordinating with internal specialist teams
  • Performed technical validation on routers, switches, and line cards during change validation phases
  • Conducted Layer-3 changes and managed technical aspects of product implementation
  • Ensured and monitored delivery of change implementation within customer-agreed downtime
  • Managed bulk and complex migrations using standard processes and procedures
  • Managed bulk & complex migrations using standard process and procedures
  • Communicated risks and issues to the Project Manager/Implementation Engineer

Pre Sales Engineer

RedBush Technologies
07.2014 - 03.2015
  • Reviewed customer technical requirements and assisted in defining new features related to system networks
  • Ensured and monitored delivery of change implementation within customer-agreed downtime
  • Designed and documented workflows of customer's business processes and made appropriate recommendations
  • Maintained records of all project activity, including documenting outstanding problems with complete diagrams and notes

HCL Technologies
01.2012 - 07.2014
  • Established and managed LAN, WAN, and network security
  • Ensure minimum downtime and maximum availability of network resources
  • Co-coordinating with various vendors for smooth implementation of project
  • Remote administration of LAN/WAN devices and Data Communications links and services
  • Also ensuring all ticket progress is accurately recorded, accurate fault history maintained, all changes made to device configuration and diagnostics of network devices are fully documented in the remedy tickets

Education

Bachelor of Science - Electronics and Communication Engineering

Jaipur Engineering College

Skills

Delivery

24x7 Ops

Incident Resolution

Risk Mitigation

SDWAN

Routing & Switching

Palo Alto

Fortinet

Managing Teams

Vendor Coordination

Escalation Management

Problem-solving

Complex troubleshooting

Analytical and critical thinking

Complaint handling and resolution

Calm under pressure

Certification

CCNA

Timeline

Senior Manager

PNB Housing Finance Limited
06.2022 - 09.2023

SDWAN Technical Professional

BT Eserv India Pvt Ltd
06.2016 - 06.2022

Senior Specialist

Orange Business Services
03.2015 - 06.2016

Pre Sales Engineer

RedBush Technologies
07.2014 - 03.2015

HCL Technologies
01.2012 - 07.2014

Network Lead (Manage Services 24x7, Delivery)

Oreta
1 2023 - Current

Bachelor of Science - Electronics and Communication Engineering

Jaipur Engineering College

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Suneel KumarNetwork Team Lead