Suneesh Punnakkal

• Monitoring day to day cash management services (LCY & FCY) for various channels in accordance with Bank Policies and Central Bank regulations and supervising corporate/ retail cash management operations.
• ATM Forecasting & Fund arrangement from central bank UAE based
on requirement
• Managing complete ATM operations in the region and resolving customer disputes and fraudulent issues related to ATMs/ CCDMs.
• Handing card dispute(UAE switch/MB chargeback cases)
• Managing Reconciliations of ATM/CCDM GLs & Master GL
• Handling all ATMs, Vault, Sundry GLs and Suspense Account reconciliation and reporting.
• Dealing with the Central Bank of UAE for daily cash withdrawal and deposits through UAEFTS system.
• End to end operation related to issue & liquidation of savings certificates (Mashreq Millionaire Unit) along with issuance of certificates to the winners of monthly draws
• Motivating and leading the staff
• ATM, CDM & GUNEEBOO Reconciliations
• Communicating with other departments and vendors
• Managing ATM Replenishment, Residuals and call outs based on
strong monitoring
• Handling Mashreq millionaire certificate and issuing
• Generate CRM dispute transaction details as per the agreed cut off time
and give credit to the respected customers

• WORK PLACE: MASHREQ BANK HO – CCAM-ATM Reconciliation
• Reconciling ATM, CCDM, BRM and FC GL and rectifying the Un-Identified differences
  ● Work in accordance with department objective and established policies and procedure
  including CCAM
  Complied work is subject to general review by finance manager operation.
  ● posting rectification of entries into respective General Ledger Accounts
  ● Resolving customer disputes for onus and off us (Chargeback) transaction as per the TAT.
  ● Check for transaction status in EJ (successful or unsuccessful) and if successful reject and report to concern team & ATM Shortage investigation as per the bank required time
• Coordination with vendors for cash collection from the branches while maintaining GL accounts of cash and ATMs.

● Counting cash according to journal and VHR
● Report to bank reporters
● Receiving ATM cash cassette as per sop
● Preparing ATM packing list for the cash Replenishment
● counting and tallying CDM cash according to journal
● checking counterfeit notes
● Maintaining Zero error in CCDM and ATM cash process
●Handling major banks in the UAE: RAK ADCB, ENBD,
MASHREQ, NBAD, DIB. FAB
●Handling over 300 customer slips per day.