Summary
Overview
Work History
Education
Skills
Notable Attainments
Personal Information
Profile Snapshot
Work Availability
Timeline
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SUNENA SINGH

Team Leader Operations
Bangalore

Summary


Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

11
11
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages

Work History

Team Lead

Carelon Global Solutions
03.2020 - Current
  • Managing team of 21 associates, including task management, operational effectiveness, performance management, and people development.
  • Establishing work procedures and processes that support company and departmental standards, procedures, and strategic directives.
  • Providing statistical and performance feedback and coaching, and administered performance reviews for skill improvement.
  • Partnering with Human Resources with screening, interviewing, scheduling, and hiring candidates.
  • Managing talent through coordinating and facilitating training and identifying development needs.
  • Supervising and analyzing delinquent reports to reduce payment errors, create financial reports for review, and manage facilities for equipment repair, and order materials.
  • Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met.
  • Interviewing and selecting potential new team members from the list of candidates recommended by the recruitment team.
  • Handling escalated client concerns and complaints and responding per the client contract and department procedures.
  • Acting as a key point of contact for advice and coaching on-call management and all case management.
  • Led cross-functional teams to implement process improvements that enhanced operational efficiency and reduced turnaround times.

Online Seller

SN ENTERPRISES
01.2018 - 01.2020
  • Worked with SN enterprises as a seller( Phone accessories) on E- Commerce Platform Amazon.
  • Developed and implemented marketing strategies across multiple platforms, increasing product visibility and customer engagement.
  • Utilized e-commerce software to track sales metrics, analyze customer behavior, and adjust marketing tactics accordingly.
  • Implemented feedback mechanisms to gather customer insights, leading to improvements in product offerings and service delivery based on user preferences.
  • Managed online sales operations, including inventory management and order fulfillment, ensuring timely delivery to customers.

Team Lead

AMAZON INDIA
01.2015 - 01.2018
  • Support and work in the department as required.
  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
  • Providing vacation coverage for Area Managers.
  • Providing policy follow-up, attendance tracking (duties do not extend to discipline).
  • Tracking and reporting of labor hours.
  • Assisting the floor as an associate resource, training associates and verifying SOP compliance.
  • Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
  • Participating in Operational Excellence initiatives in some capacity.
  • Filling in as needed with production duties.
  • Fully understanding workflow and daily production goals.
  • Reviewing and updating SOP as required.
  • Identifying and addressing safety hazards within the work area.
  • Coaching associates to work safely at all times.
  • Participating in safety initiatives.

Education

Bachelor's Degree -

Business Management

Skills

People Management

Notable Attainments

  • Best Individual Performer Award during my Associate level review in 2016.
  • Best Team Leader Award in 2017, for the month of September.
  • Received Human Process Handbook Award in 2017.

Personal Information

Date of Birth: 09/30/93

Profile Snapshot

A strong reputation as a problem-solver, with the ability to think outside the box. Significant strengths include: Leadership, Relationship Management, Work Ethic, Team Building and Customer Service. Supportive to all aspects of operations. Detail oriented with strong analytical skills. Effective troubleshooter and researcher with exceptional verbal and written communication skills. Motivated to be flexible and adaptable to changing priorities. Strong leader and key advisor able to blend strategic thinking with tactical execution to deliver results in a highly complex and diverse environment. Excellent background in managing people and handling personnel issues with care and confidence. Dedicated to excellence; solid reputation for integrity, attention to detail and commitment to success. Proven ability to successfully work independently and handle the pressure. Deep ability to achieve the desired results in a fast-paced, highly competitive, multi-tasking environment. Exceptional flexibility to deal with a variety of people, situations, problems, and changes. Profoundly detailed and organized in the approach to work and follow through.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Lead

Carelon Global Solutions
03.2020 - Current

Online Seller

SN ENTERPRISES
01.2018 - 01.2020

Team Lead

AMAZON INDIA
01.2015 - 01.2018

Bachelor's Degree -

Business Management

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SUNENA SINGHTeam Leader Operations