Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Sunidhi

Oxford
Sunidhi

Summary

Experienced Senior specialist with a proven track record of over 5 years, adept at transforming business resources into manageable data formats and analytical models. Skilled in managing the entire data science project life cycle, including data acquisition, cleaning, engineering, and statistical modeling. Proficient in machine learning algorithms, predictive modeling, and data visualization tools. Seeking to expand skills and knowledge, particularly interested in AI and technology projects that combine innovation with real-world applications. Excited about collaborating with like-minded individuals on groundbreaking projects. Technical Support Manager with a strong background in team management and incident management, recognized for implementing preemptive solutions that mitigate major escalations. Seeking opportunities to leverage expertise in team management and demonstrate capabilities in incident management.

Committed to advancing in the field of artificial intelligence and leveraging expertise to foster a collaborative environment and stay at the forefront of AI technology, embracing challenging opportunities, and valuing collaboration and teamwork. Excited about expanding skillset and exploring new frontiers while thriving in environments that push boundaries and foster innovation.

Overview

5
years of professional experience

Work History

HCL Technologies

Specialist
09.2019 - 08.2024

Job overview

As a Specialist at HCLTech, I have accumulated five years of experience marked by notable achievements in problem-solving and leadership. My ability to tackle complex challenges, lead effective teams, and deliver exceptional results has been recognised by the organisation. These experiences have strengthened my technical and managerial skills and reinforced my commitment to driving success and innovation within the organization.


Future Goals:

  • Deepening expertise in Data Science and Artificial Intelligence (AI) by pursuing a Master’s program in Data Science and AI at Oxford Brookes University, with a focus on mastering advanced techniques in machine learning, predictive analytics, and data visualization, including neural networks, natural language processing, and big data technologies.
  • Engaging in complex and impactful projects in cutting-edge AI applications, big data analytics, and cross-disciplinary initiatives that intersect with fields like healthcare, finance, or sustainable development.
  • Joining a collaborative and forward-thinking team that encourages innovation, supports continuous learning and professional development, and promotes a positive and inclusive culture.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Restructured customer service process, ensuring quicker response times.


Education

SRM University
Delhi, India

Bachelor of Science from Computer Science
04.2001

University Overview

I completed my Bachelor of Technology in Computer Science at SRM University, where I developed a comprehensive understanding of computer science principles and gained hands-on experience in various technical domains. The program provided a strong foundation in both theoretical concepts and practical applications, preparing me for a dynamic career in technology.I completed my Bachelor of Technology in Computer Science at SRM University, where I developed a comprehensive understanding of computer science principles and gained hands-on experience in various technical domains. The program provided a strong foundation in both theoretical concepts and practical applications, preparing me for a dynamic career in technology.

  • Skills: Java · HTML · Cascading Style Sheets (CSS) · Data Science

Delhi Public School
Gaya, India

Senior Secondary from PCM
04.2001

University Overview

I completed my 12th grade with a focus on Physics, Chemistry, and Mathematics (PCM), which laid a strong foundation for my future academic and professional pursuits. This rigorous curriculum provided me with essential analytical and problem-solving skills that have been pivotal in my career development.

  • Final Grade : 62%


Nazareth Academy
Gaya, India

04.2013

University Overview

My foundational education was completed at Nazareth Academy, where I developed a strong academic base in core scientific disciplines. The rigorous curriculum and excellent instruction in Physics, Chemistry, and Mathematics provided me with critical analytical and problem-solving skills that have been instrumental throughout my academic and professional journey.My foundational education was completed at Nazareth Academy, where I developed a strong academic base in core scientific disciplines. The rigorous curriculum and excellent instruction in Physics, Chemistry, and Mathematics provided me with critical analytical and problem-solving skills that have been instrumental throughout my academic and professional journey.

  • Skills: Painting

Skills

    Customer Relations

    Root Cause Analysis

    Expert Problem Solving

    Proficient in Power BI

    Expert in technical Support

    System installations

    Decision-Making

    Problem-Solving

    Time Management

    Adaptability and Flexibility

    Effective Communication

    Team Collaboration

Languages

English
Upper intermediate (B2)
German
Beginner (A1)

Timeline

Specialist
HCL Technologies
09.2019 - 08.2024
SRM University
Bachelor of Science from Computer Science
04.2001
Delhi Public School
Senior Secondary from PCM
04.2001
Nazareth Academy
Sunidhi