Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sunidhi Singh

Rewa

Summary

Dynamic support professional with experience at Katyayni Organics, excelling in technical support and system diagnostics. Proven ability to enhance customer satisfaction through effective account auditing and process improvement. Skilled in data analysis and time management, consistently resolving complex issues and training new team members to uphold high service standards.

Overview

2
2
years of professional experience

Work History

Support Worker

katyayni organics
Bhopal
09.2023 - 04.2025
  • Oversaw daily performance of computer systems.
  • Documented customer inquiries and resolutions in a ticketing system.
  • Analyzed computer issues, identified root causes, and implemented solutions.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Call Agent

irctc
Bhopal
06.2023 - 09.2023
  • Audited customer account information to identify issues and develop solutions.
  • Trained new call agents on company policies, procedures and protocols.
  • Responded to customer complaints in a timely manner.
  • Completed connections between callers, departments and professionals.

Education

Master of Science - Zoology

Sanjay Gandhi College
Sidhi Mp
07-2023

Bachelor of Science - Bsc

Govt Arts & Commarce College
Sidhi Mp
07-2021

Skills

  • Technical support
  • System diagnostics
  • Data analysis
  • Customer management
  • Process improvement
  • Account auditing
  • Time management

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Support Worker

katyayni organics
09.2023 - 04.2025

Call Agent

irctc
06.2023 - 09.2023

Master of Science - Zoology

Sanjay Gandhi College

Bachelor of Science - Bsc

Govt Arts & Commarce College

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Sunidhi Singh