Sunidhi Srivastava
Lucknow
Summary
Proven track record in enhancing client relationships and increasing brand awareness through effective communication and data analysis. Expertise in talent acquisition and team development, driving strategic growth initiatives. Demonstrated ability to maximize resource utilization and deliver exceptional customer experiences, contributing to consistent revenue growth. Strong organizational and time management skills applied across diverse settings to support company objectives.
Overview
18
18
years of professional experience
Work History
GENERAL MANAGER
CODEBUGGED ORGANIZATION PVT LTD
Lucknow
01.2022 - Current
- Managed lead generation, CRM maintenance, and project onboarding to drive organizational growth.
- Oversaw product development from concept to completion, ensuring alignment with market needs.
- Conducted market research to identify industry trends and opportunities for strategic initiatives.
- Resolved customer complaints promptly while maintaining high service delivery standards.
- Established effective communication channels with staff to enhance operational efficiency.
- Performed routine audits of internal controls to ensure accuracy of financial records.
- Assisted in recruitment by interviewing candidates for open positions, improving talent acquisition.
- Developed marketing strategies that increased brand awareness across target markets.
OFFICE ADMINISTRATOR
COMMUNITY FINANCIAL PLANNING
01.2014 - 01.2016
- Organized and maintained filing systems, including electronic databases and records.
- Supported Human Resources by ensuring personnel files met legal requirements.
- Developed strong client relationships through exceptional customer service.
- Created PowerPoint presentations for internal and external stakeholders as needed.
- Assisted with budget preparation through accurate data entry into financial tracking systems.
- Processed invoices promptly according to established procedures.
- Reviewed documents, obtaining additional information to ensure accurate paperwork.
- Managed service agreements and purchase orders to enhance budget performance.
MANAGEMENT ASSOCIATE
MYER
01.2014 - 01.2016
- Gained hands-on experience in retail operations as Management Associate.
- Collaborated with departments to contribute to strategic initiatives.
- Created weekly reports for upper management, highlighting progress and areas for improvement.
- Facilitated effective communication strategies among team members.
- Conducted market research to analyze industry trends and competitors.
- Identified external vendors offering competitive services to enhance operations.
- Organized internal events, including conferences and training sessions for staff.
- Managed new hire training and onboarding processes to educate employees on policies.
GRAPHIC INTEGRATOR
LEOPARDS CONTROL DTC ELECTRICALS
01.2009 - 01.2011
- Transformed technical designs into clear, impactful graphics for improved communication.
- Collaborated with engineering and management teams to simplify complex concepts visually.
- Delivered exceptional customer service through face-to-face interactions and phone communications.
- Executed daily tasks accurately and efficiently to maintain operational standards.
- Updated databases with current information to ensure data integrity.
- Contributed to team productivity by fostering a collaborative work environment.
- Addressed customer inquiries and requests to enhance satisfaction levels.
CUSTOMER SERVICE OFFICER
AUSTRALIA POST
01.2007 - 01.2009
- Served as primary contact for customer inquiries via phone, email, and in-person interactions.
- Assisted customers with placing orders and resolving issues efficiently.
- Educated customers on services, pricing options, and special offers.
- Processed payments using point of sale systems, ensuring accuracy.
- Maintained updated internal databases with new account information.
- Managed daily operations of Customer Service Department to meet performance targets.
- Established trustful relationships with customers through effective communication.
- Provided administrative support including document filing and appointment scheduling.
Education
AI For Everyone - Project Management
Coursera
01-2022
Masters of Computer Science -
Maharishi Dayanand University Rohtak Hariyana
Rohtak01.2006
Bachelor Of Science -
MGPG College
Gorakhpur01.2003
Skills
- Microsoft Office Suite
- Customer relationship management
- Performance evaluations
- Account management
- Data analysis and review
- Talent acquisition strategies
- Effective communication skills
- Client account management
- Market research and analysis
- Project management expertise
- Vendor negotiation skills
- Networking and relationship building
Projects
- 1AI-Powered Sector Analysis, Conduct a comprehensive data analysis for industries leveraging AI services., Data Collection, Data cleaning & preprocessing, Exploratory Data Analysis (EDA), Industry Metrics Identification, Predictive Analytics, Strategic Recommendations, Data Visualization and Reporting, Feedback and Iteration
- Event Promotion and Coordination Project, Optimize strategies for promoting and coordinating events., Review past event promotion efforts, Identify successful tactics, Refine promotional strategies, Implement a comprehensive plan for future events Customer Service Excellence Project, Enhance the customer service experience for Australia Post, Conduct a comprehensive review of current customer service practices, Identify opportunities for improvement, Implement training programs for staff, Measure improvements in customer satisfaction
- CRM Enhancement Project, Improve the functionality and efficiency of the CRM system., Analyze current CRM processes, Identify areas for improvement, Implement enhancements, Train the team on the updated system
References
Available on request
Timeline
GENERAL MANAGER
CODEBUGGED ORGANIZATION PVT LTD
01.2022 - Current
OFFICE ADMINISTRATOR
COMMUNITY FINANCIAL PLANNING
01.2014 - 01.2016
MANAGEMENT ASSOCIATE
MYER
01.2014 - 01.2016
GRAPHIC INTEGRATOR
LEOPARDS CONTROL DTC ELECTRICALS
01.2009 - 01.2011
CUSTOMER SERVICE OFFICER
AUSTRALIA POST
01.2007 - 01.2009
AI For Everyone - Project Management
Coursera
Masters of Computer Science -
Maharishi Dayanand University Rohtak Hariyana
Bachelor Of Science -
MGPG College
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