Summary
Overview
Work History
Education
Skills
Certification
Core Capabilities
Leadership Skills
Timeline
Generic
Sunil Abraham

Sunil Abraham

Bengaluru

Summary

Strategic and results-driven IT executive with over 22 years of progressive leadership experience in digital transformation, IT governance, and vendor management across global organizations. Proven expertise in setting global standards for Digital Solution Managers (DSM), aligning IT strategy with business objectives, and managing large-scale IT operations. Adept at cost control, performance optimization, and ensuring regulatory compliance. Currently seeking to leverage global experience and technical leadership as Head of IT in India, Head of IT Vendor Management, and DSM in a forward-thinking automotive business. Seasoned Vendor offering experience carefully updating logs, managing papers, and submitting payments. Good multitasking and problem-solving skills with an organized and responsible nature.

Overview

22
22
years of professional experience
1
1
Certification

Work History

ERP Senior Delivery Manager

Shell India Pvt. Ltd.
12.2015 - Current
  • Headed the ERP portfolio, overseeing strategy, roadmaps, operations performance, KPIs, and financial management (ROI, TCO).
  • Led global programs with budgets of $20–30M, driving digital transformations, system upgrades, and IT landscape security initiatives.
  • Managed offshore and on-site teams, ensuring alignment across diverse geographies and cultures.
  • Implemented cost reduction strategies, achieving $5–10% savings annually, recognized with a VP award.
  • Drove Continuous Improvement initiatives, leading to significant process enhancements and CEO appreciation.

ERP Delivery Manager

Cognizant Technology Services
04.2010 - 11.2015
  • Directed large-scale IT operations, enhancing efficiency and reducing operational costs.
  • Championed Agile and Scrum methodologies, leading cross-functional teams for timely project delivery.
  • Established governance frameworks, risk management processes, and quality assurance audits as a COE quality lead.
  • Collaborated with senior stakeholders to align IT strategies with business goals, driving innovation and growth.
  • Managed large accounts, optimizing operating models and implementing lean processes.
  • Reduced attrition rates through effective people management strategies, including the 'People Charter' initiative.
  • Conducted quality assurance audits and led data quality programs to improve business consistency.

Delivery Lead

HCL Technologies Ltd
08.2003 - 03.2010
  • Collaborated with key stakeholders to develop foundational project documents including: Project Charter, Scope Management Plan, Risk Management Plan, Test Strategy, and Change Management Process.
  • Facilitated scope definition workshops and led comprehensive Fit-Gap and Requirements Assessment Testing (RAT).
  • Identified scope-related risks and delivered actionable mitigation strategies.
  • Guided requirement prioritization and secured alignment with executive business leaders.
  • Reviewed and approved baseline scope and early-stage cutover plans.
  • Rolled out Build Management Plan and enforced implementation of coding and configuration standards.
  • Governed change management and proactively controlled scope creep.
  • Defined quality KPIs, executed test strategy, and partnered with business units for UAT execution.
  • Approved test completeness criteria and led frequent status and reporting meetings.
  • Led the design and execution of a comprehensive cutover strategy, coordinating across all stakeholder groups.
  • Assessed and mitigated cutover-related risks and coordinated third-party interface decommissioning.
  • Oversaw cutover execution and provided real-time tracking and reporting to leadership.
  • Managed end-to-end implementation lifecycle including system readiness validation and checklist approvals (e.g., RavTrack).
  • Secured stakeholder approvals for go-live, coordinated system downtime strategy, and monitored implementation progress.
  • Provided clear, timely reporting to executive leadership throughout deployment.
  • Facilitated project closure, defining and deploying post-go-live support processes.
  • Implemented incident management strategy and tracked production issues to resolution.
  • Ensured transparent communication and accountability through production support reporting.

Education

Master of Computer Application -

Skills

  • It strategy and leadership
  • Vendor and contract management
  • It governance and compliance
  • Solution architecture oversight
  • Budgeting and cost optimization
  • Innovation Initiatives
  • Digital Solution Management (DSM)
  • Team Development
  • Performance Monitoring & Metrics
  • Leadership and Collaboration
  • Cross-functional team leadership
  • Continuous improvement initiative
  • Regulatory and risk management

Certification

  • DAMA, CDMP
  • SAP Master Data Governance
  • Data Quality Management
  • GDPR, CCPA

Core Capabilities

Expertise in SAP ecosystems, strategic program management, and Agile delivery, consistently delivering high-impact solutions aligned with business objectives.

Leadership Skills

10, 10, 9, 9, 10, 10, 10, 8

Timeline

ERP Senior Delivery Manager

Shell India Pvt. Ltd.
12.2015 - Current

ERP Delivery Manager

Cognizant Technology Services
04.2010 - 11.2015

Delivery Lead

HCL Technologies Ltd
08.2003 - 03.2010

Master of Computer Application -

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Sunil Abraham