Sunil Agrawal
Bangalore
Summary
Highly accomplished DevOps Architect and SRE with 18+ years of experience in high-performance computing, specializing in Kubernetes orchestration and disaster recovery. Reduced mean time to recovery (MTTR) for fintech and telecommunication platforms. Skilled in building self-healing systems and leading cross-functional teams to drive digital transformation initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DevOps Architect
Sinch Cloud Communication Pvt.
11.2020 - 11.2025
- Design and implement secure DevOps architectures integrating security across the entire SDLC.
- Part of the team to Migrate Applications,Suppliers and Clients from On-primeses to Cloud.
- Architect and implement DevSecOps pipelines using tools like Jenkins, GitLab, and GitHub Actions.
- Integrate security scanning tools into CI/CD pipelines including SonarQube and Synk.
- Design and implement secure Infrastructure as Code (IaC) using Terraform and Ansible, with automated security checks.
- Architect cloud security frameworks for platforms such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
- Implement container and Kubernetes security strategies using Docker and Kubernetes.
- Integrate container vulnerability scanning and runtime protection tools into pipelines.
- Establish DevSecOps governance, policies, and compliance standards across engineering teams.
- Implement automated secrets management and secure credential handling using tools like HashiCorp Vault.
- Design identity and access management (IAM) strategies and least-privilege access models in cloud environments.
- Implement security monitoring, logging, and incident response frameworks using tools like Splunk and ELK Stack.
- Ensure compliance with security standards such as ISO 27001, SOC 2, and GDPR.
- Conduct threat modeling and security architecture reviews for applications and infrastructure.
- Lead DevSecOps adoption initiatives and mentor teams on secure development and deployment practices.
- Collaborate with security, development, and operations teams to implement shift-left security strategies.
- Implemented automated security scanning in CI/CD pipelines, reducing critical vulnerabilities by 70%.
- Designed a secure Kubernetes platform improving application deployment security and compliance.
- Reduced manual security review effort by 50% through automated DevSecOps workflows.
- Implemented AutoGPT and AutoGen frameworks to automate routine infrastructure maintenance tasks, reducing manual operational toil by 60%.
- Developed a LangChain-based AI agent to analyze Kubernetes logs, resulting in a 40% faster root cause analysis (RCA) and automatic remediation of common service failures.
- Integrated GitHub Copilot into the CI/CD pipeline, enhancing developer productivity by 25% through AI-assisted coding and automated test generation.
Customer Solution Adoption Sr. Specialist
SAP Labs
11.2016 - 11.2020
- Deploying, monitoring, and troubleshooting applications of SAP in a Linux environment.
- Installation, configuration, and troubleshooting of Linux systems.
- Led a team of 10 SREs, mentoring them on best practices for incident response, and reducing average resolution time (MTTR).
- Automated CI/CD pipelines and infrastructure deployment using Terraform and Jenkins, cutting deployment time by 40%.
- Implemented proactive monitoring using Grafana and Prometheus, reducing downtime by 20% through early detection of latency bottlenecks.
- Eliminated single points of failure, increasing system availability from 99.5% to 99.99%, and reducing customer impact by 80%.
- Responsible for the installation, configuration of MySQL databases, backup, recovery, performance tuning, optimising SQL queries, and overall performance tuning.
- Responsible for the deployment, configuration, and administration of web servers such as Apache Tomcat and Apache HTTP Server.
- Monitor customer monitoring tickets over Nagios based on priority, and provide resolution and updates based on SLA. Joining or initiating bridge calls during outages or patching.
- To ensure that all platform instances are up and running smoothly at all times and to maintain the uptime of the platform instances at 99.9%.
- Investigate recurring incidents and fixing it from root.
- Log analysis, Basic network troubleshooting and coordinates with Network Team.
- Patching application Releases and system software.
- Openvpn Uses, Installation, Configuration Files, Logfiles, troubleshooting issues, Command guide.
- Training and managing the L1, L2 support team. Handling critical issues that impact the production environment and act accordingly to make sure the host and applications are running smoothly.
- Support Sybase database to interact with messaging protocol.
- Writing Python, Perl scripts to fetch data from DB and generate the billing/traffic report.
- Container management using Docker by writing Dockerfiles and set up the automated build on Docker HUB and installed and configured Kubernetes.
- SAP Products and platforms mainly Hybris Marketing cloud, CAAS email and Enterprise messaging.
- Supporting customer during email campaigns, IP warm up, Soft bounces, hard bounces, complaints etc.
- Sybase365 is a subsidiary of Sybase, Inc, A SAP Company. Sybase 365 is the global leader in mobile messaging and mobile commerce services. It's got SMSC HUB to support international P2P and A2P SMS (MO/ MT) traffic over SS7/SMPP via direct route or via Peering HUB or Transit nodes.
Customer Solution Specialist
Wipro
07.2016 - 11.2016
- Assisted in addressing cases and providing solutions to NOC or Service Desk teams.
- Facilitated routing of SMS traffic from peering hub and transit nodes via Sybase365 hub.
- Updated case statuses in SAPCRM tool regularly for visibility to sales and operations teams.
- Contributed to L3 production support team managing A2P infrastructure.
- Supported application-level changes with a focus on minimising downtime.
- Resolved system issues raised by NOC team efficiently.
- Addressed application issues reported by Service Desk for impacted clients.
- Implemented new monitoring tools in Nagios and EM7.
- Prepared RCA documentation for clients and internal issues.
Sr. Software Engineer
Minacs
02.2011 - 06.2016
- Assisted in managing L3 production support for A2P infrastructure.
- Addressed major application-level updates ensuring zero downtime.
- Resolved system issues reported by NOC team.
- Handled application issues raised by service desk affecting clients.
- Implemented new monitoring solutions in Nagios and EM7.
- Prepared RCAs and internal documentation for issues.
Software Engineer
Roamware Inc.
12.2009 - 11.2010
Software Engineer
Cellebrum
12.2007 - 12.2009
Education
BTech - Information & Technology
UPTU
Jhansi01-2007
Skills
- Certified Kubernetes Administrator (CKA)
- Cloud platforms: Having expert-level knowledge with 12 years of AWS, and 3 years in Azure and GCP, focusing on architecture, networking, and security
- Infrastructure as Code (IaC): Proficiency in provisioning infrastructure using Terraform, Ansible, and Chef
- CI/CD and Automation: Designing robust pipelines using Jenkins, GitLab CI, Argo CD
- Containerisation and orchestration: Expertise in Docker, Harbour, Kubernetes, and Helm charts for application containerisation
- Scripting and Programming: Advanced scripting in Python, Shell scripting, and Groovy to automate complex tasks
- Monitoring & Logging: Implementing observability using Prometheus, Grafana, ELK Stack, Nagios, Dynatrace, and Solarwind
- Version Control & SCM: Advanced Git usage, GitFlow methodology, GitHub, or GitLab
- Cloud services: IAM, EC2, SES, SNS, RDS, ECS, Route 53, ELB, AWS Lambda, API Gateway, VPC, S3, CloudFront, EKS, etc
- Databases: RDS, MySQL, PLSQL, Sybase, Postgres, Oracle, and Redis
- Web servers: Apache Tomcat, Apache HTTP Server
- Ticketing tools: JIRA, SAP CRM
- Job scheduler: Rundeck, Crontab
- Telecom/networking: SS7, SMPP, SMSC
- AI Frameworks: LangChain, AutoGen
- AI Tools: GitHub Copilot, Jira AI
Certification
CKA, Certified Kubernetes Administrator
Custom Section
+91-7829-2747-77, sunilagrawal2@gmail.com, Bangalore, 560010
Hobbies and Interests
- Cricket
- Movies
- Music
Languages
English
Proficient
C2
Hindi
Proficient
C2
Interests
- Love to watch Movies and play badminton and Cricket
Timeline
DevOps Architect
Sinch Cloud Communication Pvt.
11.2020 - 11.2025
Customer Solution Adoption Sr. Specialist
SAP Labs
11.2016 - 11.2020
Customer Solution Specialist
Wipro
07.2016 - 11.2016
Sr. Software Engineer
Minacs
02.2011 - 06.2016
Software Engineer
Roamware Inc.
12.2009 - 11.2010
Software Engineer
Cellebrum
12.2007 - 12.2009
BTech - Information & Technology
UPTU