Sunil A

Expert in Google Play and Trust & Safety Compliance Policies.
Evaluated agent progress regularly, providing timely feedback for continuous improvement in KPI.
Led a team of 25 agents and conducted regular reviews of operations and identified areas for improvement for the agents.
Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Analyzed business problems, identifying root causes and developing robust solutions.
Managed Shrinkage, Attrition and SLAs.
Expert in Google Play and Trust & Safety Compliance Policy Enforcements.

Highly focused senior content reviewer with 3.8 years of experience in reviewing Google Play applications.
Coordinated risk assessments for all operational processes, implementing mitigating strategies to minimize potential adverse impacts.
Implemented continuous improvement strategies by identifying opportunities and executing action plans.
Reviewed applications for content quality based on policy guidelines.
Reviewed all the applications within SLA and adhere to compliance policy.
Reviewed received content from developers to ensure products are to client's standards according to the terms and conditions that were set forth on a timely manner.

• Successfully sold over 50 vehicles, achieving sales targets and building long-term client relationships.
• Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
• Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
• Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.