Sunil Antony
Chennai
Summary
Results-driven Software Development Associate Director with a strong background in software development and quality assurance. Achievements include significant cost reductions through AWS migration and high project success rates using agile methodologies. Led a team to enhance operational efficiency while managing large-scale projects and leveraging AI/ML tools and cloud technologies for innovative project delivery.
Overview
26
26
years of professional experience
Work History
Associate Director
Verizon India
Chennai
02.2005 - Current
- Directed end-to-end delivery and architecture of Intelligent Formatting Engine and Bill Compare Platform applications supporting 100M+ wireless and 7M+ wireline customers.
- Piloted AI agent integration across software development lifecycles, elevating customer experience and improving efficiency to 98% in complaint resolution.
- Modernized the technology landscape by deploying Intelligent Formatting Engine's next-generation stacks, including Spring Batch and AWS, to power scalable formatting engines, resulting in 100% scalability.
- Transitioned critical production workloads to AWS, establishing a scalable foundation for advanced Billing Analytics and data-driven insights, achieving 80% faster analytics processing.
- Spearheaded infrastructure modernization by migrating legacy systems to cloud-based solutions and integrating a microservices architecture, resulting in a 20% infrastructure cost reduction.
- Championed Agile implementation using KANBAN boards and JIRA for ticket tracking, leading to a 30% increase in team productivity for the high-priority bill presentation project.
- Redesigned bill presentation, enhancing clarity across consumer/business bills on assisted and digital channels using Java, Oracle, Exstream designer, and a custom rule engine, leading to a 20% reduction in call volume.
- Directed blockchain implementations using Hyperledger for Billing and Finance, creating a common ledger for monthly finance settlements.
- Improved QA team efficiency to 95%+ by architecting advanced automation frameworks and transitioning from manual to automated testing.
- Engineered intelligent alerting systems, decreasing errors in billing cycles by 20% and improving data pipeline efficiency by 35%, leading to a savings of 2 full-time employee equivalents (FTE).
- Implemented new bill formats to improve customer clarity and reduce friction points, resulting in 2% reduction in customer churn.
Systems Engineer
Polaris Software Labs India Pvt Ltd
Chennai
04.2004 - 02.2005
- Spearheaded the Citibank Funds module implementation and enhancements, achieving 95% reliability and 100% system availability.
- Engineered a 85% improvement in Fund Transfer batch processing through rigorous resource analysis, code optimization, and database tuning.
- Led Proof-of-Concept (POC) initiatives for enhancements and support activities, ensuring technical feasibility and mitigating risks.
- Managed end-to-end troubleshooting of customer complaints, achieving 100% on-time resolution rate within strict SLAs.
- Client: Citibank
EDP Officer
Indian Overseas Bank
Chennai
10.2000 - 04.2004
- Spearheaded the design and launch of IOB's Internet Banking platform, enhancing customer engagement.
- Championed implementation of multi-factor authentication across financial reporting platforms, enhancing user access security and reducing unauthorized access incidents by 25%.
- Pioneered RTGS functionality at IOB, establishing critical transfer protocols and connectivity with the RBI.
- Automated funds and accounts workflows, resulting in 80% increase in departmental efficiency.
- Directed network monitoring and strategic rerouting to maintain 100% connectivity across all branch locations.
- Developed NSE Market Watcher tool, increasing lead dealer decision making efficiency to 95%.
- Architected a comprehensive Cash Management module and automated 100% of banking cash operations.
Education
Master of Computer Applications -
University of Kerala
Kerala, IndiaMaster of Science - Mathematics
University of Kerala
Kerala, IndiaBachelor of Science - Mathematics
University of Kerala
Kerala, IndiaSkills
- Software Architecture
- Java
- Spring Batch
- Python
- PostgreSQL
- Oracle
- PL/SQL
- Software Architectureassandra
- Data Analytics Techniques
- DevOps Tools (Docker)
- Kubernetes
- AWS
- Kafka
- Performance Monitoring Tools (Prometheus)
- ELK Stack
- Agile Methodologies (Scrum)
- Kanban
- Stakeholder Management
- PRO
Accomplishments
- Orchestrated a cross-functional team of 35 engineers, analysts, and business stakeholders to deliver key projects on time and within budget.
- Led billing modernization initiatives, achieving estimated savings of 7K MIPS ($3M annually) through Swim-lanes Outbound Repository and Converged Usage Bus.
- Improved team productivity by 30% through the implementation of Agile methodology.
- Reduced customer call volume by 20% by redesigning bill presentation and improving bill formats.
- Implemented bill formats resulting in significant savings, including Smart Bill ($11.6M), IBD ($20M), and COBRA ($1.8M).
Languages
- Tamil
- Malayalam
- English
- Tamil
- Malayalam
Timeline
Associate Director
Verizon India
02.2005 - Current
Systems Engineer
Polaris Software Labs India Pvt Ltd
04.2004 - 02.2005
EDP Officer
Indian Overseas Bank
10.2000 - 04.2004
Master of Computer Applications -
University of Kerala
Master of Science - Mathematics
University of Kerala
Bachelor of Science - Mathematics
University of Kerala