SUNIL BABAN LONDHE
DOMBIVALI EAST
Summary
To make use of talent and abilities in a more profitable and resourceful manner for the growth of the organisation.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
20
20
years of professional experience
Work History
STORE MANAGER
TITAN EYE+
01.2023 - 07.2025
- Performing the duties of the store manger
- Take on the responsibility of the whole store
- Assisting and advising customers on purchase of various merchandise according to their needs.
- Handling trouble shooting and solving the issue of customer within the procedure and policies of the company.
- Dealt with customer inquires and complaints.
- Executed special customer orders.
- Operated cash register, and properly balanced out cash register.
- Preparing of various reports needed by management.
- Handled all sales promotion activities inside and outside of stores.
- Supervising off general housekeeping duties. Maintaining all reports of store.
- Ensure that all procedure, policies and shortage awareness programs are thoroughly understood and implemented by rack persons.
- Supervising off stocked shelves, display and maintaining stock of shelves.
- Receive material from warehouse or assembly, verify them according to standard operating procedures; update inward register;
- Making MIS reports & Maintaining the End -Of-Day process.
- Trained and developed staff on product knowledge and customer service techniques.
STORE MANAGER
VISION EXPRESS (RELIANCE RETAIL LTD)
02.2012 - 12.2022
- Customer service - Style consultation to the customer & assisting customer for their queries related to their vision. Handling Customer Related Issues. Handling of 650 Sq Feet Area of store with 3 FTE. Till Date 96% YTD Positive for year 2022-2023.
- Achieving sales target for the store & BTL activities. Handling a team of 3 Members looking at their time management. Last Year got best SM Rating for Financial Year 2020-2021.(5) and 2016-17 (5).Looking at SCM & Facility Follow ups.Planogramm set up for Display.
- DSR report & AGE disc report to commercial Department. Key Sales holder of store.
- Media tracking & PPT, catchment report for the store. Timely sending all Sales Report to HO.
- Sales order tracking & follow up with the customer.
- Maintaining transaction of cash, credit cards ETC & petty cash for the store.
- Inventory inward & outward for frame & Sunglasses & contact lenses.(DC)
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
- Oversaw inventory management to maintain optimal stock levels and reduce shrinkage.
- Monitored sales performance and adjusted strategies to meet store goals effectively.
SENIOR SALES EXECUTIVE EYE
GANGAR EYE NATION
01.2018 - 01.2019
- Achievement of sales target given by company
- Order tracking and follow up
- Stock keeping and management and stock visual merchandising
- Replacement of stock according to age
- Customer query and follow up.
- Presented product demonstrations to clients, showcasing features and benefits clearly.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
COMMERCIAL TEAM MEMBER
RELIANCE JEWELLS-RELIANCE INDUSTRIES LTD
12.2009 - 06.2011
- Customer service assisting customer for their queries.
- Revenue report & Reconciliation report to commercial Department.
- Inward & outward of stocks in the system.(daily) with weight wise checking of Gold & diamonds. Daily stock check with system counts.
- Sales Report to HO.(MTD) & PPT for the store.
- Banking & ECS follow up & Report to HO.
- Maintaining transaction of cash, credit cards, and cheques ets.
- Handling petty cash for the store.
CCA AND CASH TRANSACTION ASSOCIATE - CASHIER
SHOPPERS STOP
08.2005 - 11.2008
- Cashiering worked on win DSS System
- Maintaining the transaction of cash, Gift voucher, Sodexho, RID, Accor ticket, foreign currency.
- Credit and debit cards transaction
- Customer service handling queries.
- Enrolling members for first citizen club cards.
Education
T.Y.B.COM -
Mumbai
H.S.C. -
Mumbai
S.S.C. -
Mumbai
Accomplishments
- Certified in Tanishq for hall of the fame for good performance in festival season.
- Certified 8 Times for the highest Enrollments for the first citizen loyalty programme.
Personal Information
Date of Birth: 09/22/81
Passions
- Reading
- Music
- Playing Cricket
Languages
English
Beginner
A1
Timeline
STORE MANAGER
TITAN EYE+
01.2023 - 07.2025
SENIOR SALES EXECUTIVE EYE
GANGAR EYE NATION
01.2018 - 01.2019
STORE MANAGER
VISION EXPRESS (RELIANCE RETAIL LTD)
02.2012 - 12.2022
COMMERCIAL TEAM MEMBER
RELIANCE JEWELLS-RELIANCE INDUSTRIES LTD
12.2009 - 06.2011
CCA AND CASH TRANSACTION ASSOCIATE - CASHIER
SHOPPERS STOP
08.2005 - 11.2008
T.Y.B.COM -
Mumbai
H.S.C. -
Mumbai
S.S.C. -
Mumbai