Sunil Bhadran
Bangalore
Summary
Dynamic Senior Director of IT Infrastructure with over 19+years of experience at Circana, excelling in team leadership and cloud deployment. Proven track record in driving account growth and delivering high-quality solutions, leveraging skills in IT service management and effective communication to foster client relationships and optimize service delivery.
Overview
19
19
years of professional experience
4
4
Certification
Work History
Senior Director IT Infrastructure
Circana
Bangalore
02.2024 - Current
- Drive account growth through innovation, value-added delivery, and identifying new opportunities.
- Support pre-sales and solutioning activities, including RFPs and client workshops.
- Own the end-to-end delivery of large-scale and complex programs across multiple clients and verticals.
- Ensure projects are delivered on time, within scope and budget, with the highest quality standards.
- Translate business objectives into actionable delivery strategies.
- Build and nurture trusted advisory relationships with clients and stakeholders.
- Understand evolving client needs and align delivery to exceed expectations.
- Act as a strategic partner to clients, identifying opportunities for growth and transformation.
- Own P&L for Circana account.
- Manage delivery risks, budgets, contracts, and governance structures.
- Drive efficiency through process improvement and automation.
- Stay ahead of emerging technologies and guide teams in adopting modern engineering and delivery practices (Agile, DevOps, Cloud, AI/ML, etc.).
- Foster a culture of continuous learning, experimentation, and technical excellence.
- Lead, coach, and scale high-performing cross-functional teams across geographies.
- Attract, retain, and grow top talent by creating a culture of ownership, collaboration, and growth.
Senior IT Infrastructure Service Delivery leader
Harman
Bangalore
09.2018 - 01.2024
- I worked as a Senior leader for HARMAN DTS (Digital Transformation Solution) under IT infrastructure delivery with an overall 17+ years of experience in the space of client management, vendor management, Client IT solutions, Infrastructure management, BCP setup, DR management, IPC process for Global HARMAN clients.
- I manage 15 Managers who directly report to me. We provide 24x7 Infrastructure support and my team consists of Service Delivery, Unix, Windows, VMware, O365, EUC, Storage, Engineering, Application, DevOps, Incident, Problem, Change, and Monitoring.
- I work with Global clients located in North America, EMEA & and APAC.
- I manage the IT strategic initiatives and provide leadership for the delivery of high-quality technical solutions for organizational projects, new system development, and system integration for all new and potential technologies within the company.
- I Plan, direct, and coordinate team activities to manage and implement the project and/or interrelated projects from contract/proposal initiation to the final operational stage.
- Hold weekly internal and external meetings with clients and with my overall indirect reportees with an overall span of 150 employees.
- Managing staff to ensure that all milestones are achieved within the agreed timeframes.
- Ensuring effective quality control processes are in place to monitor deliverables produced.
Sr. Service Delivery Manager
IBM
Bangalore
12.2015 - 09.2018
- I worked as a senior manager for service delivery at IBM for cloud infrastructure services in the space of IAAS, SAAS & PAAS for various clients in North America.
- I was responsible and accountable for handling various US clients Direct Energy, Ralph Lauren, BANCOLOMBIA, NBC Universal, UAT ANZ, and MMM HEALTHCARE.
- At IBM Cloud we provided support to the clients on the Bare metal (ESXi) / Virtual servers (VMWARE) platform.
- I also had the exposure to working on the VMWARE NSX vSphere environment, SDN NFV world.
- I was responsible for managing IBM Cloud (SOFTLAYER) – Public / Private/ Hybrid solutions for various clients in the US.
- I managed a team of 150 people reporting under me. Responsible for their appraisals.
- I have worked on backup solutions, monitoring (SolarWinds, Service Now Ticketing Tool, Nagios), DB, and Infrastructure setup from transition to steady state.
IT Project Manager
Genpact
Bangalore/Hyderabad
06.2011 - 08.2014
- Managed the IT Strategic initiatives, and provided leadership for the delivery of high-quality technical solutions for organizational projects, new system development, and system integration for all new and potential technology.
- Plans, directs, and coordinates team activities to manage and implement the project and/or interrelated projects from contract/proposal initiation to final operational stage.
- Holding weekly internal and external meetings on progress.
- Managing staff to ensure that all milestones are achieved within the agreed timeframes.
- Ensuring effective quality control processes are in place to monitor deliverables produced.
- Ensuring that projects conform to PRINCE2 methodology and required standards.
- Setting budgets and agreeing on project time scales and deadlines with clients.
Siebel Program Support Manager
Genpact
11.2010 - 05.2011
- Implementing and deploying ERP software systems.
- Responsible to track outstanding Siebel performance/also tracking How/when the problem appears, impact and Magnitude of issues.
- Full lifecycle project management experience including software installation, software/hardware testing, user acceptance testing and release to production.
- Change control and configuration management.
- Preparing progress reports for Program Managers.
- Led a team of 25 in the UK and trained them on SIEBEL Quotes, Contracts, RDP, and PM Database, and Generate contracts in Siebel.
Business Analyst
Genpact
08.2009 - 10.2010
- Led GE Interface project in Oracle with Biz Impact of US $1.02MM.
- Led EDI PO Interface project with a Biz Impact of US $ 2.36MM.
- Train & mentor, the GE Healthcare Tech support team.
- Identifying areas for business improvement.
- Develop Process maps and flowcharts of current and future business processes Research / Process Reports GE Tech Accounts Reports.
Service Response Coordinator / Information Technology Operations
Genpact
08.2007 - 07.2009
- Dispatch GE Field Engineers on-site with help of Siebel.
- Help in formulating structured reports to understand the performance of the field engineers by scrutinizing their targets, Hourly Billable Service, and compliance with Planned Maintenance Service.
- Drove to ensure the Business meets its Metric (TTR).
- Ensured our SDO was 100% compliant with GE Audit.
Process Developer
GE/GECIS
06.2006 - 07.2007
- Handled a Team of 12 Agents in After Hours of Customer IT support for GE Healthcare.
- Prepare weekly log and log out reports and share them with the team.
- Provide Call Metrics Reports on a daily basis (e.g. Number of calls, call drops, maximum delay, Average Speed of answer).
- Get on a weekly call with the client and update the team with any changes in the SOP.
Education
MBA -
Western International University (WIU)
Phoenix, AZ, USA01.2010
Bachelor of Commerce -
India01.2006
Skills
- Team Leadership
- People Management
- Organizational Leadership
- IT Service Management
- Technology Management
- Microsoft Azure
- AWS
- IBM Cloud
- GCP
- Hybrid Cloud Management
- Windows
- VMWARE
- CITRIX
- VDI
- Automation
- Continuous Delivery Improvement
- IAAS
- PAAS
- SAAS
- Collaboration
- Communication
- Cloud Deployment
- DevOps
- Migration Across Multiple Platforms
- Workstations Maintenance
- IT Project Management
- System Analysis
- Application Development
- Infrastructure Management
- Troubleshooting
- Change Management
- Release Management
- SDLC
- System Administration
- Installation
- Configuration
- Training
- Performance Evaluations
- Disaster Recovery
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Lean Six Sigma
- Customer Product Training
- Negotiation Skills
- Team Management
- Vendor Management
- Service Delivery
- BPO
- Transition Management
- IT infrastructure management
- Vendor management
- Client relationship management
- Service delivery optimization
- Change management
- Effective communication
- Risk management
- Team leadership
- Team management
Certification
- PRINCE2 Foundation Certificate in Project Management, 5191351.20366447
- PRINCE2 Practitioner Certificate in Project Management, 5191351.20366446
- ITIL Foundation Certificate in IT Service Management
Achievements And Awards
- Gold Award presented in recognition of outstanding project results for Thomson Reuters in ’14.
- Awarded by GENPACT IT as the Best IT performer for the year 2014.
- Recognised by GEHC SDL Peter West for outstanding performance in SIEBEL ’13.
- Won Award for the best Process ‘12.
- Won Silver Award for IT Initiatives for GEHC ’11.
- Recognized with Silver Award for driving IT Compliance ‘10.
- Won Silver Award for Consistent performance ‘09.
- Awarded with Pinnacle Award from the GEHC Ops team for the most wanted employee of GEHC ’09.
- Integral part of the “Think Big” Contest that led to the team contributing 72 Quality Ideas ’08.
- Played a pivot role in the Inter COE Competition at SDO Level which won huge accolades in ’08.
- Awarded with an Excellence Award for Outstanding performance in IT ’07.
Languages
- English
- Hindi
- Malayalam
- Tamil
- Telugu
- Spanish (Beginner)
- Arabic (Intermediate)
- Kannada (Beginner)
Training
- Oracle
- Siebel
- Tally
- MS Office
- LEAN
- DMAIC
- Innovation & Creativity
- Finance Essentials
- Decision Making
- Green Belt Trained and Tested
- New Managers Induction
- New Managers Foundation
- New Managers Transitions
- Performance Management
- Feedback Essentials
- Goal Setting
- Integrity
- Training
- People Management
- Time Management
- Managing Upward
- Delegating
- Coaching
- Retaining Employees
- Developing Employees
- Business Writing
- Negotiating
Designation Chronology
- Senior Director IT Infrastructure Service Delivery leader, Circana, 01/01/24, Present
- Senior IT Infrastructure Service Delivery leader, Harman, 09/01/18, 01/31/24
- Senior Service Delivery Cloud Manager, IBM, 12/01/15, 09/30/18
- IT Project Manager – UK Transition & Projects, Genpact, 06/01/11, 08/31/14
- Siebel Program Support Manager (UK/FRANCE/SPAIN), Genpact, 11/01/10, 05/31/11
- Business Analyst, Genpact, 08/01/09, 10/31/10
- Service Response Coordinator / ITO, Genpact, 08/01/07, 07/31/09
- Process Developer, GE/GECIS, 06/01/06, 07/31/07
Personal Information
- Passport Number: F6494798
- Date of Birth: 06/12
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Director IT Infrastructure
Circana
02.2024 - Current
Senior IT Infrastructure Service Delivery leader
Harman
09.2018 - 01.2024
Sr. Service Delivery Manager
IBM
12.2015 - 09.2018
IT Project Manager
Genpact
06.2011 - 08.2014
Siebel Program Support Manager
Genpact
11.2010 - 05.2011
Business Analyst
Genpact
08.2009 - 10.2010
Service Response Coordinator / Information Technology Operations
Genpact
08.2007 - 07.2009
Process Developer
GE/GECIS
06.2006 - 07.2007
MBA -
Western International University (WIU)