Sunil Bhardwaj
Manager Operations
Jaipur
Summary
To seek growth with oriented & challenging career in an organization where my experience and knowledge can be shared and enriched, where process of learning never ends and my imagination takes wing to unexpected heights, a place where initiative, hard work and learning through constructive criticism is always promoted.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Manager Operations
Talentedge/upGrad
03.2019 - Current
- Handling team of 3 members
- Handling logistics (purchasing of supporting material) & courier service
- Managing daily shipments to students as per company's quality standards
- Ensure Pickup /Delivery of shipments to the student within TAT
- Monthly invoicing of purchase, partner sharing and other services
- Managing team of Enrollment, Exam and Result department
- Maintained accuracy and integrity of all departments
- Maintaining dashboard of weekly & monthly performance
- Handling escalation of the student and UGC to ensure the smooth transition of the shipments
- Handling process of WES, IQCS & ICE.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships with university.
Senior Process Associate
Genpact
05.2012 - 02.2019
- Handling Corporate customer of Westpac Bank
- Respond time (SLA) is 4 hours
- Query types (Stop Cheques, Dishonor payment, encoding errors, direct debit, traces and recall)
- We also setup Telephone & Internet banking service
- Investigating Missing cash and cheque
- Contact Branch and Client Enquiry Manager on behalf of customers
- Get in touch with other banks (CBA, ANZ, NAB, St
- George) to recover the funds and traces
- Prepare monthly and weekly MIS
- Dashboard management.
Assistant Manager
Teleperformance
05.2010 - 01.2012
- Providing technical support and understanding the needs of the client
- Trained to new team members
- Making calls to resolve customer queries.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Skills
Accomplishments
- Have been rewarded for outstanding performance.
- Have been rewarded Top Gun (Annual) for reducing the escalations.
- Team rewarded with RISE award (For Displaying the great Value and Customer satisfaction) by Onshore.
Personal Information
- Father's Name: Mr. Suresh Kumar Sharma
- Date of Birth: 08/27/90
- Marital Status: Married
Additional Competencies
- Always ready to take initiatives.
- Dynamic analytical and Leadership qualities.
- Highly motivated to work as a team.
Academic Synopsis
- MBA, JNU, 2017
- B.Com, Rajasthan University Jaipur, 2010
- Senior secondary (Commerce), Rajasthan Board of Ajmer, 2007
- Secondary, Rajasthan Board of Ajmer, 2005
Projects
- Reduce escalation from 9% to 0.5% in Genpact.
- Reduce customer complaints and reworks in Genpact.
- Created SOP for upcoming process.
Training
- Banking Demystified
- MS Excel
- Lean trained
- Certified by DALE CARNEGIE TRAINING in Creating a Professional Demeanor.
Timeline
Manager Operations
Talentedge/upGrad
03.2019 - Current
Senior Process Associate
Genpact
05.2012 - 02.2019
Assistant Manager
Teleperformance
05.2010 - 01.2012
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