Sunil Bhardwaj
Manager Operations
Jaipur
Summary
To seek growth with oriented & challenging career in an organization where my experience and knowledge can be shared and enriched, where process of learning never ends and my imagination takes wing to unexpected heights, a place where initiative, hard work and learning through constructive criticism is always promoted.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Manager Operations
Talentedge/upGrad
03.2019 - Current
- Handling team of 3 members
- Handling logistics (purchasing of supporting material) & courier service
- Managing daily shipments to students as per company's quality standards
- Ensure Pickup /Delivery of shipments to the student within TAT
- Monthly invoicing of purchase, partner sharing and other services
- Managing team of Enrollment, Exam and Result department
- Maintained accuracy and integrity of all departments
- Maintaining dashboard of weekly & monthly performance
- Handling escalation of the student and UGC to ensure the smooth transition of the shipments
- Handling process of WES, IQCS & ICE.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships with university.
Senior Process Associate
Genpact
05.2012 - 02.2019
- Handling Corporate customer of Westpac Bank
- Respond time (SLA) is 4 hours
- Query types (Stop Cheques, Dishonor payment, encoding errors, direct debit, traces and recall)
- We also setup Telephone & Internet banking service
- Investigating Missing cash and cheque
- Contact Branch and Client Enquiry Manager on behalf of customers
- Get in touch with other banks (CBA, ANZ, NAB, St
- George) to recover the funds and traces
- Prepare monthly and weekly MIS
- Dashboard management.
Assistant Manager
Teleperformance
Jaipur, India
05.2010 - 01.2012
- Providing technical support and understanding the needs of the client
- Trained to new team members
- Making calls to resolve customer queries.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Skills
Working knowledge of MS Office
Operations Management
Team Leadership
Customer Relationship Management (CRM)
Customer Service
Accomplishments
- Have been rewarded for outstanding performance.
- Have been rewarded Top Gun (Annual) for reducing the escalations.
- Team rewarded with RISE award (For Displaying the great Value and Customer satisfaction) by Onshore.
Personal Information
- Father's Name: Mr. Suresh Kumar Sharma
- Date of Birth: 08/27/90
- Marital Status: Married
Additional Competencies
- Always ready to take initiatives.
- Dynamic analytical and Leadership qualities.
- Highly motivated to work as a team.
Academic Synopsis
- MBA, JNU, 2017
- B.Com, Rajasthan University Jaipur, 2010
- Senior secondary (Commerce), Rajasthan Board of Ajmer, 2007
- Secondary, Rajasthan Board of Ajmer, 2005
Projects
- Reduce escalation from 9% to 0.5% in Genpact.
- Reduce customer complaints and reworks in Genpact.
- Created SOP for upcoming process.
Training
- Banking Demystified
- MS Excel
- Lean trained
- Certified by DALE CARNEGIE TRAINING in Creating a Professional Demeanor.
Timeline
Manager Operations
Talentedge/upGrad
03.2019 - Current
Senior Process Associate
Genpact
05.2012 - 02.2019
Assistant Manager
Teleperformance
05.2010 - 01.2012