Summary
Overview
Work History
Skills
Accomplishments
Personal Information
Additional Competencies
Academic Synopsis
Projects
Training
Timeline
Generic

Sunil Bhardwaj

Manager Operations
Jaipur

Summary

To seek growth with oriented & challenging career in an organization where my experience and knowledge can be shared and enriched, where process of learning never ends and my imagination takes wing to unexpected heights, a place where initiative, hard work and learning through constructive criticism is always promoted.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Manager Operations

Talentedge/upGrad
03.2019 - Current
  • Handling team of 3 members
  • Handling logistics (purchasing of supporting material) & courier service
  • Managing daily shipments to students as per company's quality standards
  • Ensure Pickup /Delivery of shipments to the student within TAT
  • Monthly invoicing of purchase, partner sharing and other services
  • Managing team of Enrollment, Exam and Result department
  • Maintained accuracy and integrity of all departments
  • Maintaining dashboard of weekly & monthly performance
  • Handling escalation of the student and UGC to ensure the smooth transition of the shipments
  • Handling process of WES, IQCS & ICE.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships with university.

Senior Process Associate

Genpact
05.2012 - 02.2019
  • Handling Corporate customer of Westpac Bank
  • Respond time (SLA) is 4 hours
  • Query types (Stop Cheques, Dishonor payment, encoding errors, direct debit, traces and recall)
  • We also setup Telephone & Internet banking service
  • Investigating Missing cash and cheque
  • Contact Branch and Client Enquiry Manager on behalf of customers
  • Get in touch with other banks (CBA, ANZ, NAB, St
  • George) to recover the funds and traces
  • Prepare monthly and weekly MIS
  • Dashboard management.

Assistant Manager

Teleperformance
05.2010 - 01.2012
  • Providing technical support and understanding the needs of the client
  • Trained to new team members
  • Making calls to resolve customer queries.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Skills

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Accomplishments

  • Have been rewarded for outstanding performance.
  • Have been rewarded Top Gun (Annual) for reducing the escalations.
  • Team rewarded with RISE award (For Displaying the great Value and Customer satisfaction) by Onshore.

Personal Information

  • Father's Name: Mr. Suresh Kumar Sharma
  • Date of Birth: 08/27/90
  • Marital Status: Married

Additional Competencies

  • Always ready to take initiatives.
  • Dynamic analytical and Leadership qualities.
  • Highly motivated to work as a team.

Academic Synopsis

  • MBA, JNU, 2017
  • B.Com, Rajasthan University Jaipur, 2010
  • Senior secondary (Commerce), Rajasthan Board of Ajmer, 2007
  • Secondary, Rajasthan Board of Ajmer, 2005

Projects

  • Reduce escalation from 9% to 0.5% in Genpact.
  • Reduce customer complaints and reworks in Genpact.
  • Created SOP for upcoming process.

Training

  • Banking Demystified
  • MS Excel
  • Lean trained
  • Certified by DALE CARNEGIE TRAINING in Creating a Professional Demeanor.

Timeline

Manager Operations

Talentedge/upGrad
03.2019 - Current

Senior Process Associate

Genpact
05.2012 - 02.2019

Assistant Manager

Teleperformance
05.2010 - 01.2012
Sunil BhardwajManager Operations