SUNIL BHATIA

Senior management professional with over 30 years in the retail industry, specializing in team supervision and executive support. Proven track record in enhancing customer service and understanding high-end children's fashion. Skilled in conflict resolution, customer relations, and aligning product offerings with market demands, resulting in reduced development costs. Dynamic leader adept at transitioning from strategic vision to effective implementation and problem-solving.

• Retailers Rewards and Recognition, 2014, Malad Infiniti Mall - 'Best Store in Kids Wear'
• Best Team of the Month, GLOBUS

• Gini & Jony Ltd., Mumbai, Executive Assistant- Managing Director, 05/21, 03/25, Provide comprehensive administrative support to the Managing Director, including managing calendars, scheduling meetings, and making travel arrangements., Act as the primary point of contact between the Managing Director and internal/external stakeholders, demonstrating strong communication and interpersonal skills., Prepare and edit correspondence, reports, and presentations for executive-level meetings and events., Coordinate and oversee special projects, ensuring deadlines are met and objectives are achieved., Manage office operations and administrative tasks, including maintaining office supplies, handling incoming/outgoing correspondence, and organizing files and documents., Supervise administrative staff and delegate tasks as necessary to ensure smooth operations of the office., Handle confidential information with discretion and maintain a high level of professionalism at all times., Provided administrative support to the executive team, including calendar management, travel arrangements, and expense reporting., Coordinated meetings and conference calls, prepared agendas, and took meeting minutes., Managed office supplies, inventory, and vendor relationships to ensure smooth operations., Handled incoming calls and inquiries, directing them to the appropriate person or department.
• Gini & Jony Ltd., Mumbai, Operation Manager -Sales (LFS West Zone), 11/09, 05/21, Spearheading retail operations in the West Zone, managing a team to ensure optimal store performance., Implementing strategic initiatives to enhance sales, customer satisfaction, and operational efficiency., Successfully managed and led the Mumbai Exclusive Brand Outlets, achieving and exceeding sales targets., Assisted in overseeing operational activities in the West Zone, contributing to overall organizational success., Managing the team of Area Sales Managers & Retail coordinators., Regular interactions with franchisee., Store Level Review with the team & franchise of High & low performing stores., Exploring business development opportunities., VM & Marketing support and implementation., Mall meetings & store visits to be updated on day-to-day brands' activities and overall retail business., Conducting city wise retail training sessions to increase the efficiency of the floor staffs and store managers., Store Sales Review along with plan of action., Maintaining the store checklists and the essential Daily Sales Formats., Mystery shopping activities.
• Cottons by Century for (West & South)., Mumbai, Territory Manager - Sales, 08/04, 08/09, Led retail operations in the West and South zones, driving revenue growth and implementing effective merchandising strategies., Formulating strategies, forecasting and preparing annual sales budget as per operating plan., Spearheading a strong team of 5 area managers and 27 showrooms in South Zone and 38 showrooms in West Zone interfacing with all operating divisions and business partners., Setting performance standards and measuring performance for efficient functioning of all the retail stores., Managing the sales operations and increasing sales growth as well as driving sales initiatives to achieve business goals by managing the frontline sales team., Building the premium for the products at the right opportunities and keeping a close check on stocks/ outstanding figures as well as ensuring adherence to company norms., Achievement: Record of increasing the overall sales growth from 18 to 33% in South Zone in a span of 2 months and maintaining consistent growth of 51% in West Zone., Played a pivotal role in managing promotion as well as sales and marketing activities in West Zone consisting of 48 showrooms., Organize all store operations and allocate responsibilities to sales staff., Deal with complaints from customers to maintain the store’s reputation., Inspect the areas in the store and resolve any issues that might arise.
• Globus Store Pvt. Ltd., Mumbai, Assistant Departmental Manager - Sales, 08/01, 06/04, Part of the first batch of 35 candidates appointed for setting up the flagship store in Bandra, Mumbai., Managed the store's biggest Men's Formal section floor (5000 sq. with 35 brands) and independently headed a strong team of 30 (including 2 supervisors)., Direct co-ordination on promotional schemes, inventory requirements etc. with in-house merchandisers and brand fashion co-coordinators., Mentored new recruits by conducting training sessions for staff grooming and personality development and achieving., Monitoring quarterly stock audits for the department., Achievement: 6 times awarded for 'Best Team', 'Best Section' and 'Best Floor'., Handled branded sections in Men's wear namely Levi's, Spykar, Lee, Killer, Arrow as well as in-house brands like Oak Valley and Globus.
• Arrow., Mumbai, Showroom Manager - Sales, 12/99, 07/01, Achieved monthly sales targets, maintained back stock requirements and visual merchandising for the assigned sections., Sales & Inventory Management., Preparation of daily sales, stock and MIS reports., Stores audit/Monitoring stock requirements/Accounting and daily banking/Staff training etc.
• Levi’s., Mumbai, Showroom Manager - Sales, 01/96, 12/99, Sales & Inventory Management.
• Arrow., Mumbai, Showroom Manager - Sales, 06/94, 12/95, Preparation of daily sales, stock and MIS reports., Stores audit/Monitoring stock requirements/Accounting and daily banking/Staff training etc., Sales & Inventory Management., Preparation of daily sales, stock and MIS reports., Assisting showroom manager in entire showroom activities.
• Benetton., Mumbai, Assistant Manager – Sales, 11/93, 05/94, Maintaining sales and stock Managing banking transactions as well, maintaining petty cash requirements., Sales & Inventory Management., Preparation of daily sales, stock and MIS reports.

Mumbai