SUNIL B. BURLE

• Handling CD7 for cards collection
• Implemented process improvements to enhance service efficiency.
• Coordinated with departments to resolve customer issues promptly.
• Led team meetings to align goals and strategies.
• Managed daily banking operations and customer service initiatives.
• Developed training programs for new staff members.

• Managing cards collection R30- R180 portfolio for Pune location.
• Allocation, Drive, Monitor, and review of field force towards obtaining budget numbers.
• Developed and implemented new procedures to improve efficiency of the organization.
• Monitored daily operations and ensured compliance with company policies and regulations.
• Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
• Coordinated with other departments to ensure smooth functioning of activities.
• Developed strategies for improving customer service standards within the organization.
• Prepared monthly progress reports detailing achievements against set targets.

• Managing Credit card collection R90+(NPA)
• Allocation, Drive, Monitor, and review of field force towards obtaining budget numbers.
• Responsible to achieve monthly and yearly roll foreword and loss provisioning target.
• Taking ownership of high value accounts.
• preparing daily MIS and published to agency owner and team leader
• Handling delinquent customer in branch.
• Taking daily feedback from agency.
• handling customer complaints (CRM)

· Achieving the monthly target – of All MIS’s., Working with BFL since last 16 months for Cards collection

· Manage daily operations of this growing branch with a primary focus on driving revenue growth, increasing profit, and managing risk

· Provide leadership and direction in overseeing the performance of the branch employees across diverse functional areas including sales, payroll, accounts receivable / payable, and compliance

· To manage recovery action on debts owed to Bajaj finance in accordance with the systems, processes and guidelines issued by the Portfolio Manager and the pre and post -court protocol, updating and maintaining appropriate systems to ensure that all recovery measures are based on correctly held data

· Engage with customers and reach a realistic and affordable repayment plan which is informed where possible by an accurate financial statement

· Lead Collections team with multiple Agencies and processes for portfolios resulting in the optimal receivables performance through day-to-day leadership and direction to Collection Leaders, review and analysis

· Ensure proper succession planning, implement reviews on collections performance, develop and implement strategic collections operating plans and optimize program operations (structure, processes, and tools)

· Manage collection processes and new initiatives

· I hereby declare that the above information is true to the best of my knowledge.

· (Digital Product Finance)

· Working with BFL since last 11 months for DPF Cross Sell Products

· Co-ordinating with NSM – ZSM – RSM for their respective work

· Publishing Daily MIS – BDR Dashboard

· Supporting to Field team for EMI Card – Creation Issue

· Resolving the EMI Card issue regular follow up IT & Sales team.