Sunil Chikane
Mumbai
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Application Support Manager
Marsh & McLennan
Mumbai
04.2023 - Current
- Preparing and Handling Monthly Dashboard, Vulnerability Management, IT Compliance report to be discussed with management
- Identified opportunities for automation within support processes, streamlining operations while maintaining high-quality service standards.
- Established strong relationships with stakeholders, regularly communicating updates on application status and improvements.
- Directed migration of legacy applications to new platforms, maintaining uninterrupted business operations.
Module Lead
Marsh & McLennan
Mumbai
04.2021 - 03.2023
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Identifying the root cause of Application/Production issues and raises TFS for bug fix to development team to resolve the issues.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
Senior Software Engineer
Marsh & McLennan
Mumbai
12.2016 - 03.2021
- Responsible for providing the support in L2/L3 level depending on the priority of the issues to meet client’s SLA.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Enhanced software functionality by identifying and resolving complex technical issues.
System Analyst
Travelex India Pvt. Ltd.
Mumbai
02.2015 - 12.2016
- Responsible for providing the support in L2/L3 level depending on the priority of the issues to meet client’s SLA
- Taking care of incidents and resolving, closing them within required timelines
- Identifying the root cause of Application/Production issues and resolving the issues
- Communicate with business regarding impact of issues and estimated times until such issues are fixed
- Working and coordinating with different teams to ensure SLA is meet for the ticket
- Coordination with offshore team and onsite BSM
- Responsible for creating callout calendar and shift roster
- Cross functional coordination
- Addressing technical issues if encountered
Associate Consultant
Polaris Financial Technology Limited
07.2010 - 01.2015
- Key role in this project has been troubleshooting and resolving user queries on daily basis, handling critical issues logged through Resolve IT and Service Now
- Good communication skills, daily Interactions with CITI clients
- Good Process knowledge, which includes change management, release management and various other procedures set by CITI
- Monitoring performance of servers and databases of various countries which use Citidocs
- Updating the necessary process documentation required in Production Support that includes but not limited to Defect Logs, VT Reports, Capacity Monitoring Report etc
- Maintain code versioning through tools like SVN, as part of the SCM process
- Actively participated in Annual Continuity of Business (CoB) carried out by CITI for its applications
Education
MCA -
Pune University
01.2010
B.Sc (Computer Science) -
University of Mumbai
01.2007
H.S.C -
University of Mumbai
01.2004
S.S.C -
University of Mumbai
01.2002
Skills
- Windows & Web Technologies
- Databases(Microsoft SQL, Oracle)
- Microsoft Visual Studio (VbNet,C#Net,AdoNet)
- Unix Commands
- Incident Management, Change Management,Problem Management
- ITIL Framework
- Datadog Monitoring
- DevOps
- AWS and Azure technology
- O365
- RPA
- Github and TFS
- Sharepoint Techbology
- Powershell
- Ticket Management Tools (Service Now, BMC Remedy)
- Workflow system(K2, Camunda)
Professional Summary
- Wealth of expertise entails providing comprehensive product support to clients, resolving technical issues efficiently and ensuring high levels of customer satisfaction, and implementing ITIL best practices to streamline service desk operations and improve incident and problem management.
- Transition away from legacy technology stacks to the delivery of user-centered platforms, products & services.
- Service Transition: Led service transition projects, ensuring smooth handover from project development to operational service as well as developed and maintained comprehensive transition plans, including change management, risk assessment, and stakeholder communication.
- Very good experience on Development, Production Support and Maintenance including Incident Management, service request management and Change control creation for the production move and releases.
- Good experience in .NET Technologies (C#, VB.NET, ASP.NET, ADO.NET) and Unix Commands.
- Work experience in banking domain comprising of experience in SWIFT transfers, eClearing process for inward/outward clearing of checks/bills of banks, reconciliation of documents, foreign exchange and Insurance Broking and Claim settlement.
Accomplishments
- Received “Star of the Month” for excellence in performance at Marsh&McLennan
- Received “Quarterly Awards – Driving Delivery Excellence” for excellence in performance at JLT India Pvt Ltd Company.
- Received “IT Panache” for excellence in performance at JLT India Pvt Ltd Company.
- Received “Excellence Performance Award” for providing quality services and handling critical issues at Travelex India Pvt.Ltd company.
- Received “SPOT Award” for quick resolution of problems at Polaris financial technology Ltd company.
- Received “GEM” award for excellence in performance at Polaris financial technology Ltd company.
Certification
- AMP Certified for successfully completion of Accelerate Leadership Program from Marsh MacLennan
- ITIL V3 certified.
- Certified in Oracle Database as “SQL Expert” from Oracle University.
- Certified in C#.Net, XML, ADO.Net and ASP.Net from NIIT, Mumbai.
- Certified in “Azure DevOps Solution Expert” from Simplilearn. (Azure Fundamentals, AZ-204 & AZ-400)
Projects
- Whitespace
- Marsh Fusion
- Rulebook
- Acturis
- IBA
- BFE
- Retail Trading System (RTS)
- Agent Host/Points/Smartex/BCC/Dream/Rates Application / Site Manager
- Citidocs & Orbiflow
- Employee Entitilement Review System
- Message Processing System
Languages
- English
- Marathi
- Hindi
Timeline
Application Support Manager
Marsh & McLennan
04.2023 - Current
Module Lead
Marsh & McLennan
04.2021 - 03.2023
Senior Software Engineer
Marsh & McLennan
12.2016 - 03.2021
System Analyst
Travelex India Pvt. Ltd.
02.2015 - 12.2016
Associate Consultant
Polaris Financial Technology Limited
07.2010 - 01.2015
MCA -
Pune University
B.Sc (Computer Science) -
University of Mumbai
H.S.C -
University of Mumbai
S.S.C -
University of Mumbai
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