Sunil C Tanpure
Rajgurunagar
Summary
Dynamic and results-driven professional with over 25 years of extensive experience, excelling in claim assessment and customer service. Proven track record in process improvement and team leadership, enhancing operational efficiency and client satisfaction. Adept at problem-solving and regulatory compliance, committed to delivering exceptional results in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
21
21
years of professional experience
Work History
Claim Assessor and Processor
HDFC ERGO PVT LTD
01.2018 - 01.2025
- Handled region - Chakan (Aalefata to Lonavala, Chikhli, Shikrapur and Raigad.
- Handled Mahad during floods in 2021 behalf of HDFC ERGO.
- Experienced in handling total loss cases.
- Experienced in handling tourist vehicle cases.
Floor manager
RAJ AUTO REFINISHER
03.2015 - 03.2018
- Developed strategies for increasing sales productivity and profitability within the department.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Assessed team member performance and developed improvement plans for weak points.
- Coached team members on customer service techniques and provided feedback on performance.
- Provided training and guidance to new employees regarding store policies and procedures.
- Identified process improvements that could help improve efficiency across the entire organization.
- Maintained a safe, clean and organized floor environment.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Assigned tasks to team members in accordance with their skillset.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Created daily work schedules for staff members according to the needs of the business.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
Bodyshop Manager
MITHILA HYUNDAI
01.2013 - 01.2015
- Conducted periodic inspections of tools, equipment, facilities and vehicles to ensure proper maintenance is being done.
- Maintained records on vehicle repair progress, parts used, labor hours.
- Provided technical support to employees when needed during repair processes.
- Analyzed financial statements to ensure profitability of the body shop's operations.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Worked closely with local law enforcement agencies to ensure compliance with state laws governing auto repairs.
- Identified areas where improvements could be made in terms of operational efficiency.
- Ordered necessary supplies and equipment needed to operate the body shop efficiently.
- Reviewed invoices for accuracy before submitting them for payment.
- Supervised a team of mechanics, painters, detailers and other staff members.
- Performed administrative tasks such as payroll processing and budgeting.
- Coordinated with insurance companies for repairs and estimates.
- Assessed customer needs accurately in order to provide appropriate solutions.
- Inspected vehicles for damage prior to repair work being performed.
- Trained new staff members on proper procedures for completing repairs safely and correctly.
- Trained new employees on company policies, procedures, and safety guidelines.
- Established productive working relationships with vendors to obtain discounts on parts and materials.
- Managed daily operations of the body shop, including scheduling personnel and allocating resources.
- Monitored employee performance and provided feedback as needed.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Greeted customers and took time to answer questions.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Assisted in developing effective marketing strategies to increase business.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime, and generate new revenue.
Floor In-charge
MAHINDRA G3
01.2011 - 01.2013
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Body Shop Supervisor and Advisor
LAXMI CAR
01.2006 - 01.2009
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Worked closely with vendors to obtain competitive pricing on materials used in production processes.
- Enforced company policies and standards to ensure compliance with regulations.
- Ensured adherence to health codes by conducting periodic inspections of the premises.
- Performed quality control checks on all incoming and outgoing goods.
- Resolved customer complaints in a timely manner.
- Investigated accidents or incidents occurring in the shop area.
- Maintained inventory levels by ordering supplies as needed.
- Maintained accurate records of employee attendance and payroll data.
- Created reports summarizing shop operations, such as production output and labor costs.
- Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.
- Coordinated with other departments regarding delivery times of finished products.
- Adhered to safety protocols while operating dangerous machinery.
- Trained new employees in safety procedures and use of equipment.
- Provided customer service to ensure customer satisfaction with products and services.
- Reviewed financial statements to monitor budget expenditures.
- Evaluated employee performance against established goals and objectives.
- Monitored employee attendance and timekeeping records for accuracy.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Conducted regular performance evaluations to identify areas for improvement among staff members.
- Scheduled regular maintenance of tools, machinery, and other equipment.
- Established effective communication channels between departments within the organization.
- Analyzed sales data to identify trends in product demand.
- Provided training to other employees to promote awareness of safety procedures.
- Received items and orders and checked items for quality and accuracy against documentation.
Asst. Technician
LEELA AUTO CENTER
01.2004 - 01.2006
- Calibrated instruments used in testing of electronics components.
- Tested new systems for functionality and accuracy.
- Performed quality assurance tests on newly manufactured products.
- Maintained records of all service calls and repairs performed.
- Collaborated with other departments to ensure smooth operation of production lines.
- Prepared presentations summarizing test results from experiments.
- Developed methods for enhancing the efficiency of existing processes.
- Created detailed reports documenting system performance issues.
- Monitored and inspected equipment to ensure proper functioning.
- Replaced defective parts in malfunctioning equipment.
- Assisted with the installation of new equipment as needed.
- Assisted technicians in the installation, troubleshooting and repair of electronic equipment.
- Identified areas that require improvement within a given system design.
- Communicated effectively with team members regarding project status updates.
- Assisted engineers with development projects related to electronics.
- Recommended modifications or improvements based on findings from research studies.
- Repaired faulty wiring and components of electronic systems.
- Conducted routine maintenance checks on electrical systems.
- Installed software updates on customer computers and devices as needed.
- Analyzed data collected during testing procedures to identify trends or patterns.
- Provided technical support to customers with inquiries related to electronic systems.
- Provided technical support to customers in a timely and professional manner.
- Researched solutions for complex problems in electronic systems.
- Maintained consistent on-time arrival for all appointments to check and fix systems and equipment.
- Updated logs and computer records with latest customer and job details.
- Collected and organized parts to fulfill customer and job order requirements.
- Helped senior technicians complete advanced repairs to equipment, components and systems.
- Performed thorough inspections, tests and diagnostic procedures to assess problems.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Education
B.A. - Distance Learning
School of Humanities & Social Sciences
01.2010
Diploma in Automobile Engineering - Industrial Automobile
Kohinoor Institute, Mumbai
06.2004
Skills
- Claim assessment
- Employee training
- Process improvement
- Performance assessment
- Technical support
- Quality control
- Problem solving
- Effective communication
- Time management
- Total loss evaluation
- Customer service
- Data analysis
- Regulatory compliance
- Inventory management
- Team leadership
- Collaboration
- Structural assessment
- Property inspection
- Analytical reasoning
- Database management
- Boundary determination
- Confidentiality
- Assertiveness
- Records maintenance
- Appraisal report writing
- Accounting principles
- Customer relationship management
- Professionalism
- Market Value Assessment
- Multitasking Abilities
- Reliability
- Analytical skills
- Interpersonal skills
- Comparative market analysis
- Legal documentation
- Problem-solving
- Adaptability
- Documentation review
- Organizational skills
- Team building
- Written communication
- Sales skills
- Business development
- Adaptability and flexibility
- Teamwork
- Risk assessment
- Insurance knowledge
- Market trends analysis
Hobbies and Interests
- Playing Cricket
- Volleyball
- Watching south Indian Movies, but not a TV buff
Personality Traits
- Individual Performer
- Ability to show high levels of efficiency even in most stressful conditions
- Confident about the Job profile and how to execute things
Personal Information
- Father's Name: Retired
- Mother's Name: Housewife
- Date of Birth: 07/06/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Rajgurunagar khed
Languages
English
First Language
Marathi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Claim Assessor and Processor
HDFC ERGO PVT LTD
01.2018 - 01.2025
Floor manager
RAJ AUTO REFINISHER
03.2015 - 03.2018
Bodyshop Manager
MITHILA HYUNDAI
01.2013 - 01.2015
Floor In-charge
MAHINDRA G3
01.2011 - 01.2013
Body Shop Supervisor and Advisor
LAXMI CAR
01.2006 - 01.2009
Asst. Technician
LEELA AUTO CENTER
01.2004 - 01.2006
B.A. - Distance Learning
School of Humanities & Social Sciences
Diploma in Automobile Engineering - Industrial Automobile
Kohinoor Institute, Mumbai
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