Sunil Dsouza
Summary
Experienced Manager with a 12 yrs + demonstrated history of working in the financial services industry. Skilled in Analytical Skills, Banking, AML-Sanction screening, KYC Refresh, Enhanced Due Diligence, Negative News screening, Payments, Data Management and Business Process Outsourcing (BPO). Strong professional with a Master of Business Administration (MBA) focused in Operations from ITM- Institute of Technology and management.
Overview
13
13
years of professional experience
1
1
Language
Work History
Manager (Director)/ AVP
MORGAN STANLEY
12.2021 - Current
- Monitor and manage overall team volume, risk, capacity, and metrics for KYC Refresh
- Ensure client engagement and sales engagement for all entities to avoid missing target deadlines
- Ensure that all escalation calls and reports are executed timely and accurately
- Coordinate process improvements and complex issue resolution by partnering with NMR, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams
- Represent the team at Working Groups and Steering Committee meetings, providing progress updates
- Ensure all Mandatory trainings are completed on time
- People management (Team Meetings, 1-1's resolving any issues etc)
- Provide Supervisory support to the team
- Understanding and implementation of KYC standards, guidelines, policies and procedures
- Face off to multiple teams to resolve KYC exceptions and obtain approvals where necessary
- Engage with multiple stakeholders to track exceptions and KYC completion
- Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
- Effectively address any issues that might be escalated by either internal or external customers
- Identify special training needs that may benefit team members to increase team efficiency and quality
- Proactively highlight potential issues to management
- Drive Process improvements and implement process changes as necessary
- Identify root causes, understand connections and implications and evaluate alternatives
- Make decisions that are effective and well-grounded based on guidelines, policies, and insights
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
- Be flexible to multi task and effectively manage priorities across the wider function
- Act as an escalation point for client issues - troubleshoot cases and collaborate on solutions
- Interact with subject matter experts to develop FAQs and standard responses to common themed queries
- Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed
- Prioritize, track and consolidate escalations in an organized and concise manner
- Review cases before handover to Non Market Risk for assessment
- Represent the team at Working Groups and Steering Committee meetings, providing progress updates.
Manager (Director)/ AVP
MORGAN STANLEY
04.2020 - 11.2021
- Manage and supervise the teams responsible for client on-boarding by performing new legal entity creation, validation and maintenance
- Act as a first point of escalation for daily processing
- Support business as usual legal entity validation and maintenance as necessary
- Contact different business units or teams to provide documents wherever required
- Looking after exceptional approvals from business units for new Entity creation in the system
- Ability to handle volume spikes and prioritize work including ad-hoc requests and projects to meet business demands in a timely manner
- Deliver results within required deadlines/timeframe
- Establish effective supervisory controls, checks and procedures and manage any change in procedures and requirements
- Prepare regular status update metrics to the Global Functional Lead and Regional Managers
- Escalate issues in a timely manner to the regional manager
- Proactively suggest process improvement ideas for the processes performed by the team
- Establish good working relationships with global RDS teams and internal clients in various jurisdictions
- Respond to change e.g
- Regulation change, new business and/or technology projects and provide solutions to enhance and/or implement controls and processes
- Understand the front to back of RDS roles and have a sound understanding of audit related requirements
- Manage audit or policy change related remediation work and deliver high quality results
- Checking the quality dashboard on weekly or daily basis if required.
Manager (Director)/ AVP
MORGAN STANLEY
01.2019 - 03.2020
- Leading a team of 17 people responsible for Enhanced Due Diligence process
- Coordinating with the on-shore counterpart based in New York & Baltimore in the activities
- Leading the MIS calls held every month
- Process BAU during volume spike
- Monitor utilization of Vendor Application & associated cost
- Operate in a fungible manner for self & team so that capacity can be optimally utilized across Screening Ops
- Respond / action queries on time
- Maintain strong Ops QC/QA disciplines to achieve quality standards
- Challenge productivity of team and work towards improving the same
- People management [Team meetings, 1-1s, resolving any issues etc.]
- Ensure all mandatory trainings are completed as per timelines
- Adherence to Supervisory procedures and demonstrate the same i.e
- Supervisory QA, timely checklist sign off, ensuring reworks are done, Governance activities performed etc.
Associate
Morgan Stanley
08.2015 - 12.2018
- Performing background checks on client designated in High-risk jurisdictions to identify any negative news, performing Enhanced due diligence, & sanctions screening
- Screening client's as per the OFAC Screening guidelines and report any suspicious or negative alert to Global Financial Crimes team
- Update SOP's and Procedures as per the process changes
- Assigning due alerts to team members for screening on daily basis when on roster
- Preparing monthly reports and presenting the same to the Global Financial Crimes team
- Perform QA on alerts processed by team members
- Timely check of completed reports being saved and shared with GFC
- Filling the governance reports for the month
- Been the managers backup in his absence and point of contact
- Migrating and testing reports moved to the workflow tool
- Raising access for new joiner
- Preparing monthly presentations for the stakeholders.
Senior Team Member
JP Morgan Chase
01.2014 - 07.2015
- Worked as a Sr.Team Member for OFAC (Office of Foreign Asset Control) a Treasury Department of JP Morgan Chase
- Have a good understanding of Sanction Screening and Investigations regarding the payments and SWIFT messages
- A part of the operations team which handles sanction screening of payments and various SWIFT messages with latest compliance information
- Being in sanction screening we have to follow all the Regulatory rules and AML guidelines also we have to maintain zero error
- Managing and monitoring cut-off, checklists related to screening and ensuring the cut-off meets the deadline and funds have been released before the given turnaround time
- Reviewing MT103, MT202 and various message types to ensure it passes through clearing systems like CHIPS, FED, TARGET etc
- Ensure that more than 45 currency cut-offs spread across various time zones have been met and immediately escalate unusual part of the payment to the higher level in the hierarchy
- Make proper decisions to prioritize various currencies during high pressure environment
- Maintaining team's training data and assisting management with the same as and when needed.
Process Associate
Tata Consultancy Services
02.2011 - 01.2014
- Handling various cash related requests of Citi Bank clients, ranging from basic servicing requests to complex account specific queries
- Doing Root Cause Analysis for various Fund Transfer queries
- We as Associate receive queries from the client through various modes such as SWIFT, Chips, Fed, Telex, Fax and mails and we interpret the queries and contact relevant banks for details and reply accordingly
- The details are sent for compliance screening and then forwarded to the inquiring bank
- Re-effecting amendment instruction by checking Beneficiary Name, address or country (SDN – Specially designated nationals) to prevent from Narcotics Trafficking or terrorist funding
- Handling Cases type such as Returns of funds, Amendment, Beneficiary claiming non-receipt of funds, OFAC (Office of foreign Assets Controls), Cancellations, Unable to Effects etc.
Education
SSC -
St Augustine School, Vasai
Mumbai 06.1992 - 2004.07
HSC -
Thomas Baptista Jr. College
Mumbai 07.2004 - 2006.06
B.com -
St Gonsalo Garcia College, Vasai
Mumbai 07.2007 - 2010.07
MBA - Operations Management
ITM-Institute of Technology & Mgt
Mumbai 01.2012 - 2014.01
Skills
People management
Personal Information
- Date of Birth: 04/27/1989
- Gender: Male
- Marital Status: Married
Timeline
Manager (Director)/ AVP
MORGAN STANLEY
12.2021 - Current
Manager (Director)/ AVP
MORGAN STANLEY
04.2020 - 11.2021
Manager (Director)/ AVP
MORGAN STANLEY
01.2019 - 03.2020
Associate
Morgan Stanley
08.2015 - 12.2018
Senior Team Member
JP Morgan Chase
01.2014 - 07.2015
MBA - Operations Management
ITM-Institute of Technology & Mgt
01.2012 - 2014.01
Process Associate
Tata Consultancy Services
02.2011 - 01.2014
B.com -
St Gonsalo Garcia College, Vasai
07.2007 - 2010.07
HSC -
Thomas Baptista Jr. College
07.2004 - 2006.06
SSC -
St Augustine School, Vasai
06.1992 - 2004.07
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