KRITIKA SUNIL
Banking sales
mumbai
Summary
I'm hard working and excellent timekeeper with a reliable output. Able to communicate well across all levels. Im good adapting to the environment and delivering with full potential
Overview
11
11
years of professional experience
3
3
Languages
Work History
Sales Officer
IDFC First Bank
04.2023 - Current
- Retaining a customer and convincing them to continue their relationship with a bank, requires a thoughtful and strategic approach.
- Handling customer queries and resolving issues effectively is key to maintaining customer satisfaction and loyalty.
- Extraordinary performance by achieving more than expected sales target
- Achieved Top performer rating for Q1,Q2, Q3 in financial year 2023-2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about credit card retainment.
Qatar Duty Free
03.2016 - 03.2022
- Promoter - 2018 To 2022
- Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
- Play a role in achieving the daily sales budget
- Operating the cash register and achieving the highest sales
- Identify current and future customer requirements by nurturing potential and actual customers
- To ensure excellent customer service are delivered to all guest in the shop floor
- Maintaining all guest feedback as well as complains, and to ensure all customer complaint is dealt within earliest TAT, wherever any intervention needed are taken or escalated to higher management
- Sales Assistant - 2016 To 2018
- Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
- Assist the Duty Manager to coordinate the shift operations of the shop floor
- Cash register operation
- Customer Service Stocks arranging and merchandising
- Implementing promotional marketing along with selling activities in order to achieve the sales budget
Counselor
Frankfinn Institute of Airhostess Training
09.2015 - 02.2016
BWFS
10.2014 - 08.2015
Plaza Premium Lounge
11.2013 - 10.2014
Education
BA -
IGNOU
Intermediate - undefined
DTEA Public School
Diploma - Aviation, Hospitality and Travel Management
Frankfinn institute of airhostess training
Training - Grooming, Aviation and interview skills
Aviators hub
Skills
Customer Engagement
hotel booking
VIP assistance
international travel assistance
Disclaimer
I hereby declare that all the details mentioned above are true to the best of my knowledge and belief.
Personal Information
- Height: 5’6’’
- Date of Birth: 08/10/93
- Nationality: INDIAN
Timeline
Sales Officer
IDFC First Bank
04.2023 - Current
Qatar Duty Free
03.2016 - 03.2022
Counselor
Frankfinn Institute of Airhostess Training
09.2015 - 02.2016
BWFS
10.2014 - 08.2015
Plaza Premium Lounge
11.2013 - 10.2014
Intermediate - undefined
DTEA Public School
Diploma - Aviation, Hospitality and Travel Management
Frankfinn institute of airhostess training
Training - Grooming, Aviation and interview skills
Aviators hub
BA -
IGNOU