Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
Generic

KRITIKA SUNIL

Banking sales
mumbai

Summary

I'm hard working and excellent timekeeper with a reliable output. Able to communicate well across all levels. Im good adapting to the environment and delivering with full potential

Overview

11
11
years of professional experience
3
3
Languages

Work History

Sales Officer

IDFC First Bank
04.2023 - Current
  • Retaining a customer and convincing them to continue their relationship with a bank, requires a thoughtful and strategic approach.
  • Handling customer queries and resolving issues effectively is key to maintaining customer satisfaction and loyalty.
  • Extraordinary performance by achieving more than expected sales target
  • Achieved Top performer rating for Q1,Q2, Q3 in financial year 2023-2024
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about credit card retainment.

Qatar Duty Free
03.2016 - 03.2022
  • Promoter - 2018 To 2022
  • Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
  • Play a role in achieving the daily sales budget
  • Operating the cash register and achieving the highest sales
  • Identify current and future customer requirements by nurturing potential and actual customers
  • To ensure excellent customer service are delivered to all guest in the shop floor
  • Maintaining all guest feedback as well as complains, and to ensure all customer complaint is dealt within earliest TAT, wherever any intervention needed are taken or escalated to higher management
  • Sales Assistant - 2016 To 2018
  • Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
  • Assist the Duty Manager to coordinate the shift operations of the shop floor
  • Cash register operation
  • Customer Service Stocks arranging and merchandising
  • Implementing promotional marketing along with selling activities in order to achieve the sales budget

Counselor

Frankfinn Institute of Airhostess Training
09.2015 - 02.2016

BWFS
10.2014 - 08.2015

Plaza Premium Lounge
11.2013 - 10.2014

Education

BA -

IGNOU

Intermediate - undefined

DTEA Public School

Diploma - Aviation, Hospitality and Travel Management

Frankfinn institute of airhostess training

Training - Grooming, Aviation and interview skills

Aviators hub

Skills

Customer Engagement

Disclaimer

I hereby declare that all the details mentioned above are true to the best of my knowledge and belief.

Personal Information

  • Height: 5’6’’
  • Date of Birth: 08/10/93
  • Nationality: INDIAN

Timeline

Sales Officer

IDFC First Bank
04.2023 - Current

Qatar Duty Free
03.2016 - 03.2022

Counselor

Frankfinn Institute of Airhostess Training
09.2015 - 02.2016

BWFS
10.2014 - 08.2015

Plaza Premium Lounge
11.2013 - 10.2014

Intermediate - undefined

DTEA Public School

Diploma - Aviation, Hospitality and Travel Management

Frankfinn institute of airhostess training

Training - Grooming, Aviation and interview skills

Aviators hub

BA -

IGNOU
KRITIKA SUNILBanking sales