I'm hard working and excellent timekeeper with a reliable output. Able to communicate well across all levels. Im good adapting to the environment and delivering with full potential
Overview
11
11
years of professional experience
3
3
Languages
Work History
Sales Officer
IDFC First Bank
04.2023 - Current
Retaining a customer and convincing them to continue their relationship with a bank, requires a thoughtful and strategic approach.
Handling customer queries and resolving issues effectively is key to maintaining customer satisfaction and loyalty.
Extraordinary performance by achieving more than expected sales target
Achieved Top performer rating for Q1,Q2, Q3 in financial year 2023-2024
Enhanced customer satisfaction with timely follow-ups and personalized service.
Responded to customer needs by answering questions and providing detailed information about credit card retainment.
Qatar Duty Free
03.2016 - 03.2022
Promoter - 2018 To 2022
Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
Play a role in achieving the daily sales budget
Operating the cash register and achieving the highest sales
Identify current and future customer requirements by nurturing potential and actual customers
To ensure excellent customer service are delivered to all guest in the shop floor
Maintaining all guest feedback as well as complains, and to ensure all customer complaint is dealt within earliest TAT, wherever any intervention needed are taken or escalated to higher management
Sales Assistant - 2016 To 2018
Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
Assist the Duty Manager to coordinate the shift operations of the shop floor
Cash register operation
Customer Service Stocks arranging and merchandising
Implementing promotional marketing along with selling activities in order to achieve the sales budget
Counselor
Frankfinn Institute of Airhostess Training
09.2015 - 02.2016
BWFS
10.2014 - 08.2015
Plaza Premium Lounge
11.2013 - 10.2014
Education
BA -
IGNOU
Intermediate - undefined
DTEA Public School
Diploma - Aviation, Hospitality and Travel Management
Frankfinn institute of airhostess training
Training - Grooming, Aviation and interview skills
Aviators hub
Skills
Customer Engagement
Disclaimer
I hereby declare that all the details mentioned above are true to the best of my knowledge and belief.
Personal Information
Height: 5’6’’
Date of Birth: 08/10/93
Nationality: INDIAN
Timeline
Sales Officer
IDFC First Bank
04.2023 - Current
Qatar Duty Free
03.2016 - 03.2022
Counselor
Frankfinn Institute of Airhostess Training
09.2015 - 02.2016
BWFS
10.2014 - 08.2015
Plaza Premium Lounge
11.2013 - 10.2014
Intermediate - undefined
DTEA Public School
Diploma - Aviation, Hospitality and Travel Management
Frankfinn institute of airhostess training
Training - Grooming, Aviation and interview skills
Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)