Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SUNIL GONDA

Technical support expert
Bangalore

Summary

Technical support professional with significant experience in diagnosing and resolving technical issues, ensuring optimal system functionality. Known for strong focus on team collaboration and achieving results while adapting to changing needs. Adept at utilizing problem-solving and communication skills to deliver exceptional customer service and support.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Technical Support Expert

Sage Intact
12.2022 - Current


  • Provided frontline technical support to direct customers and partners, specializing in troubleshooting and resolving issues related to API/Web Services, REST API, and Advanced CRM Integrations.
  • Investigated and resolved third-party integration issues, ensuring seamless connectivity between Sage Intacct and external systems.
  • Diagnosed API failures by analyzing request/response payloads, authentication errors, and endpoint configurations; offered tailored guidance to clients for effective remediation.
  • Leveraged tools such as Postman, Kibana, Power BI, and internal logging dashboards for real-time debugging and performance analysis.
  • Authored knowledge base articles for newly identified technical issues, contributing to self-service resources and reducing recurring ticket volume.
  • Collaborated closely with internal engineering and product teams to escalate unresolved issues, provide reproducible cases, and validate fixes.
  • Proactively identify product limitations and submit feature enhancements requests.
  • Maintained a high standard of customer satisfaction by delivering clear, timely, and solution-oriented communication.

Support Engineer

Redbus
11.2019 - 11.2021


  • Diagnosed and resolved integration and synchronization issues between Redbus and third-party bus booking platforms to ensure seamless data flow and real-time updates.
  • Utilized tools such as Postman, SoapUI and SQL to troubleshoot API connectivity errors and ensure stable communication between systems.
  • Ensured accurate and timely synchronization of critical data, including fares, discounts, and seating configurations, across the Redbus platform to maintain a consistent user experience.

Education

Bachelor of Engineering - Electronics And Communications Engineering

University Visvesvaraya College of Engineering
06.2018

Skills

Customer Support & Communication

Problem Solving & Analytical Thinking

API Troubleshooting (REST API, Web Services)

Postman (API testing and debugging)

Kibana (Log analysis and monitoring)

Power BI (Data visualization and analysis)

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Interests

Mixed martial arts

Timeline

Technical Support Expert

Sage Intact
12.2022 - Current

Support Engineer

Redbus
11.2019 - 11.2021

Bachelor of Engineering - Electronics And Communications Engineering

University Visvesvaraya College of Engineering

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SUNIL GONDATechnical support expert