SUNIL G. R
Bengaluru,KA
Summary
Dynamic and result-driven professional with 10+years of Supply Chain Operations, Logistics/ Distribution Management, Customer Service across Retail, SCM and Mortgage Industry domain. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced in managing logistics and supply chain operations, reducing costs, increasing revenues and minimizing employee/driver turnover. A strategic planner with proven abilities to recommend innovative solutions related to delivery schedules, routes and transportation. Keen customer centric approach with zeal to achieve customer delight by following best service standards.
Overview
15
15
years of professional experience
Work History
Assistant manager - SCM
Genpact India Pvt Ltd
12.2021 - Current
- Handling RMA (Return Material Authorization) Reverse Logistics
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Driving the governance call with client on monthly basis to discussing the operational performance.
- Maintaining the operational tracker (Productivity)
- Managing Client weekly call
- ETA – Estimated Time of Delivery – Follow up with the vendor and logistic team for the smoother delivery.
- Case management (SFDC) follow up with vendors and making sure that the products are delivered to the clients on time.
- Creating goods receipt and invoicing (SAP)
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
VCM Associate - VCM Core and RBS / Team Lead - ATS Line haul
Amazon Development Center
03.2017 - 07.2020
- Responsible for planning routes and capacity for all ATS managed Milk run networks across the country
- Providing the timely solution of truck replacement in case of any contingency
- Reviewing the delivery schedules to spot areas of opportunity to improve plan effectiveness
- Handling Milk run operation for Ecommerce
- Vendor Management and warehouse /FC Management
- Classification of the Truck size
- Pilot batch for RBS Australia setup (Catalog and vendor management)
- Helped vendors to maintain their catalog
- Manage over all approval process for new launches
- Catalog Update (Bullet points, product description, A+ Content, image upload)
- Variation creation to display in product detail page
- Hazmat safety document upload
- Handling vendor queries regarding the account setup, Purchase order management, Charge backs
- Product detail page setup
- Payment collection
- Freight Management
- Purchase Order management
- Shipping queries (Label printing, Invoicing assistance)
- ASN submission
- Email and Chat support
- Escalation handling
- Claims management (Return and exchange)
- Order management(shipment)
Officer – Distribution Department
Tesco Hindustan Service Center
08.2013 - 01.2017
- Planning, creating schedules and arranging transportation based on customer requirement & dispatching the materials to the customer site within time frame
- Ensuring accurate delivery schedules every day for each distribution centers across various countries as per agreed timelines to enable efficient delivery of goods from our depots to stores
- Monitoring the movement of materials from depots to maintain optimum inventory/ stock
- Managing and ensuring that all inventory transactions are properly documented in accordance with standard operating procedures
- Reviewing the delivery schedules to spot areas of opportunity to improve plan effectiveness
- Working closely with Suppliers to create Goods in note for deliveries, assign locations & temperatures for products, process emails and investigate discrepancies from suppliers accurately and within timelines
- Investigating discrepancies raised by suppliers using all depot applications and providing logical solution suppliers
- Responding to customer’s query and complaints and ensuring timely closure of all complaints
- Evaluating and recommending changes in preferred work methods and daily routing to increase productivity of dispatch/logistics operations
Home Retention Consultant (Customer Service)
Ocwen Financial Corporations
08.2010 - 09.2012
- Performed wide gamut of functions pertaining to retention of home loans such as, HAMP modification, Refinancing, Modifying the existing mortgage for the customer who is behind on their mortgage
- Working with underwriters to work the modification
- Payment collection
- Helped mortgage customer to retain their property from foreclosure
- Calculated DTI and determined the kind of modification the customers qualify for
- Planned and executed short sale
Education
Bachelor of Commerce -
Dr. C.V. Raman University
01.2010
Skills
- Supply Chain Management
- Customer Service
- Logistics & Distribution Management
- Payment collection
- Route Planning & Delivery Scheduling
- Customers/Supplier/Vendor
- Client Management
- Claims Management
- Material & Inventory Management
Personal Information
- Date of Birth: 08/22/83
- Nationality: Indian
Career Accomplishments
- Tesco Hindustan Service Center, Increased driver induction rates from 54% to 94% within two months., Achieved cost optimization for transportation through meticulous route planning and rate negotiation., Received Star of the Month award in 2016., Contributed to enabling new depots to transition to the new transport management system.
- Ocwen Financial Corporations, Achieved top performer of the quarter and received Top Performer Award., Helped customers retain their house and property through modification., Payment collection.
- Amazon Development Center, Received outstanding achievement award for consecutive 5 months and a champion award for the quarter., Recognized for top performer on number of occasions for Positive Response and Resolve rate from Vendors for 2017-2018., Received best employee award for July 2018 for 'Resolve rate'., Received best outstanding achievement award for 2018-2019.
- Genpact Pvt Ltd, No Escalation for RMA and ETA., Drove the team for Lean certification in creation of RMA dashboard and process flow map., Updated and approved NTT new SOP format., Successfully completed the SME certification program., Gained client confidence and maintained good reputation., Maintained productive hours., Mentored the team on soft skills.
Timeline
Assistant manager - SCM
Genpact India Pvt Ltd
12.2021 - Current
VCM Associate - VCM Core and RBS / Team Lead - ATS Line haul
Amazon Development Center
03.2017 - 07.2020
Officer – Distribution Department
Tesco Hindustan Service Center
08.2013 - 01.2017
Home Retention Consultant (Customer Service)
Ocwen Financial Corporations
08.2010 - 09.2012
Bachelor of Commerce -
Dr. C.V. Raman University
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