Sunil Gupta
Ghaziabad
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
19
19
years of professional experience
Work History
Operations Manager
Hotel Twin Towers
07.2024 - Current
- Company Overview: Unit Of Zero 2 Z Multi services Pvt.Ltd
- Managing a full hotel and all the responsibilities are on me.
- Managing the team of 40 employees.
- Different departments, like housekeeping, operations, and restaurant staff.
- Lineup of all the things, timely and accurately.
- Maintaining the face value of the hotel, with the best presentation in front of the clients.
- 41 Rooms Properties Handel.
- Managing parties, social functions, and conferences.
- Unit of Zero 2 Z Multi Services Pvt. Ltd.
Operations Manager
Welcom Heritage Arka resort and spa by ITC Group
03.2024 - 06.2024
- Company Overview: Rishikesh
- Managing Full Hotel and the all the responsibilities on me
- Managing the team of 10 people
- Different departments Like-Housekeeping, Operations, Restaurant staff
- Lineup of all the things timely and accurately
- Maintaining the face value of the hotel with the best presentation in front of the clients
- 75 Rooms Properties Handel
- Rishikesh
General Manager
Hotel-Club99 & Rooftop Café
03.2023 - 03.2024
- Company Overview: Rishikesh
- Managing Full Hotel and the all the responsibilities on me
- Managing the whole staff
- Customer Complaints and their take care of all the things to be manage
- Getting the advertisement on all the festive seasons basis
- Managing Food section and the all other departments
- Trying to get new customers by showing the good benefits to stay in our Hotel
- 17 Rooms Properties Handel
- Rishikesh
Hotel Manager
Hotel OM Palace
10.2020 - 02.2023
- Managing the whole staff
- Recruiting, training and supervising staff
- Promoting and marketing the business, including developing ways to attract new customers
- Managing budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Lineup of all the things timely and accurately
- Maintaining the face value of the hotel with the best presentation in front of the clients
- 14 Rooms Properties Handel
Business Owner
Fashion Shop
Ghaziabad
01.2015 - 02.2020
- I started my own business of Mobile accessories in Mahagun Mall Vaishali Ghaziabad
- Which was going really good and after that I started my own business of women fashion where every thing
- Related to women was added in 2 stores in Opulent Mall Ghaziabad
- I myself worked in my stores as Sales person to run it in the best way which was going very good later
- March 2020 Lockdown happened and everything got closed
- I was having staff of 10 to 12 people who were doing sales along with me there
Store Manager to Sr. Store Manager
The Mobile Store-Pacific Mall
10.2011 - 12.2014
- Was taking care of the 25 member's team
- Whereas monthly targets were given to the store and we achieved more than every month there
- Maintain the sales environment of the store
- Maintaining records related to the staff's salary and leaves
- Managing and holding inventory
- Providing Customer services
- Keeping safety of store, employees, and inventory in-check
Team-Leader
Airtel-Delhi NCR
Delhi NCR
04.2008 - 09.2011
- Was taking care of the team
- Targets were given to us which we completed at the end of the month always
- Team Sessions Pre shift and post shift
- Trainings coaching to the team how to achieve the targets
Sales-Executive
Vodafone
05.2006 - 03.2008
- Was taking care of the team and along with the team
- I was also working in field and on calls as well
Education
B.A -
GNDU
Amritsar01.2009
12th -
D.A.V.School
Amritsar01.2006
10th -
D.A.V.School
Amritsar01.2004
Skills
- Customer Service
- Field Sales
- Store Sales Management
- Sales
- Staff Management
- Hotel Management
- Team management
- Budget management
- Customer service
- Event planning
- Sales forecasting
- Staff training
- Inventory management
- Time management
- Strategic planning
- Communication skills
- Problem-solving
- Purchasing and procurement
- Staff development
Career Summary
18, Customer Service, Field Sales, Store Sales Manager, Core Sales
Personal Information
- Father's Name: Late Shri. Jag jeewan Kumar gupta
- Date of Birth: 02/09/89
- Gender: Male
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
References
References available upon request.
Timeline
Operations Manager
Hotel Twin Towers
07.2024 - Current
Operations Manager
Welcom Heritage Arka resort and spa by ITC Group
03.2024 - 06.2024
General Manager
Hotel-Club99 & Rooftop Café
03.2023 - 03.2024
Hotel Manager
Hotel OM Palace
10.2020 - 02.2023
Business Owner
Fashion Shop
01.2015 - 02.2020
Store Manager to Sr. Store Manager
The Mobile Store-Pacific Mall
10.2011 - 12.2014
Team-Leader
Airtel-Delhi NCR
04.2008 - 09.2011
Sales-Executive
Vodafone
05.2006 - 03.2008
B.A -
GNDU
12th -
D.A.V.School
10th -
D.A.V.School
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