Business Analyst, Project or Product Manager
Sunil Jha
Birlasoft LTD.
Bengaluru,KA
2
Languages
6
Certification
19
Years of experience
Work History
5 Years 1 Month
08.2021 - Current
5 Years 1 Month
Sr Lead Consultant
Birlasoft LTD. | Bengaluru
08.2021 - Current
- Digital Product Strategy: Leading the enhancement of Salesforce and Heroku-integrated web/mobile apps for a global medical device manufacturer.
- Architecture & Analytics: Serving as Associate Solution Architect for a global Data & Analytics rollout, defining E2E scope and drafting SoWs in collaboration with BSL teams.
- Stakeholder Management: Orchestrating requirement gathering sessions and presenting product demos to business users to ensure alignment with organizational goals.
- Operational Excellence: Managing development backlogs in Azure DevOps and establishing SLAs to optimize performance across testing and engineering teams.
- Project Portfolio: Successfully delivered 6+ CRM implementation projects for LeadSquared, overseeing end-to-end project management and client onboarding.
- Achievements
- Received many written appreciations from Birlasoft and Clients.
- Received many stars award from Birlasoft management.
3 Months
05.2021 - 08.2021
3 Months
Lead Business analyst
Maxify Digital | Noida
05.2021 - 08.2021
- Worked with Maxify and executed three salesforce project so far leading Indian Airlines
- Worked as Lead Business analyst to manage 10 projects running within umbrella of leading airlines company.
- Executed salesforce implementation of Baggage reconciliation report (BRS) system
- Executed salesforce implementation of Baggage Irregularities report (BIR) system
- Executed salesforce implementation of Voucher creation & Refund.
- Executed project of service delivery through Whatts App integration.
- Achievement
- Rolled out couple of new systems to existing clients. Increase in customer satisfaction.
11.2028 - 05.2021
Project Manager
Big Eye Advertisement Pvt Ltd | Kolkata
11.2028 - 05.2021
- Formulating User stories, Product backlog, visual flows, process flows, & facilitating Discovery workshop using Delphi techniques for effective Product Backlog Management for CRM implementation Programs
- Worked with end users to gather, understand, and define business requirements.
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
- Work collaboratively with team members to design a solution that will meet a business requirement and fulfill user stories.
- Complete the configuration for user stories within CRM Implementation, or other cloud-based technologies.
- Collaborate with developers to test and verify that solutions will meet the business requirements.
- Participate in key meetings with internal department including requirement sessions, system demos, user acceptance testing, and end user training.
1 Month
09.2018 - 10.2018
1 Month
Consultant
United Nations | Addis Ababa
09.2018 - 10.2018
- SAP Training Lead: Developed end-to-end Umoja (SAP) user manuals and digital self-learning modules for global staff.
- Siebel Integration: Created technical documentation for complex interfaces and successfully led the rollout of department-specific Siebel modules.
- Strategic Advisory: Provided expert guidance to HR and Subject Matter Specialists on content strategy and UE2 deployment resource development.
- Process Optimization: Conducted full-cycle requirement analysis and provided critical inputs to project plans to ensure seamless system deployments.
5 Months
03.2018 - 08.2018
5 Months
Project Manager
Big Eye Advertisement Pvt Ltd | Kolkata
03.2018 - 08.2018
- Formulating User stories, Product backlog, visual flows, process flows, & facilitating Discovery workshop using Delphi techniques for effective Product Backlog Management for CRM implementation Programs
- Worked with end users to gather, understand, and define business requirements.
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
- Work collaboratively with team members to design a solution that will meet a business requirement and fulfill user stories.
- Complete the configuration for user stories within CRM Implementation, or other cloud-based technologies.
- Collaborate with developers to test and verify that solutions will meet the business requirements.
- Participate in key meetings with internal department including requirement sessions, system demos, user acceptance testing, and end user training.
3 Years 8 Months
07.2014 - 03.2018
3 Years 8 Months
Associate Consultant
WIPRO LTD | Bangalore
07.2014 - 03.2018
- Telecom BSS Transformation: Spearheaded a major Salesforce lead role for a US-based telecom giant and managed a 'Greenfield' Siebel CRM implementation in Bangladesh.
- CRM Modernization: Acted as Lead Business Analyst for a Middle Eastern telecom leader, overseeing a Siebel 15 Open UI upgrade, including the development of four custom guided wizards.
- Global Rollouts (Oil & Gas): Served as Data & Integration Lead for a global Siebel CRM rollout and functioned as a Salesforce Administrator for a large-scale Sales Cloud implementation.
- Strategic Leadership: Consulted on process improvements for a 170+ resource account, implementing Lean principles and Quality Assurance frameworks to optimize project deliver.
11 Months
07.2013 - 06.2014
11 Months
Business Analyst
Trigyn Technology. UNECA | Mumbai
07.2013 - 06.2014
- Lead Business Analyst | UNECA (United Nations)
- Global Project Leadership: Orchestrated the rollout and training for Siebel CRM applications across various UN departments, coordinating directly with the UN Headquarters (UNHQ) and the Brindisi Technical Team.
- Strategic Lifecycle Management: Led requirement gathering, effort estimation, and the evaluation of new enhancement requests, ensuring all functional goals aligned with UN operational standards.
- Stakeholder Governance: Acted as the primary interface for global clients, successfully securing formal sign-offs for critical project documentation and technical milestones.
- Mission-Critical Training: Delivered hands-on training and expert advisory services at the Entebbe UN Base, facilitating the adoption of new Siebel modules for diverse international staff.
- Key Achievement: Received formal commendations and written appreciation from both the UN HQ team and offshore teams for excellence in project delivery and collaborative leadership.
3 Years 4 Months
03.2010 - 07.2013
3 Years 4 Months
Siebel Functional Consultant
IBM India Pvt Ltd | Bangalore
03.2010 - 07.2013
- Worked with IBM for 3 and half years. Executed 4 projects and performed multiple role.
- Automotive Dealer Management System (DMS): Served as a Functional Consultant for a high-profile IBM project, delivering the industry's first Siebel CRM-based DMS. Successfully navigated extreme technical complexity to launch a solution that received both internal and industry-wide acclaim.
- Manufacturing Sales Transformation: Acted as the sole Test Consultant for a full-cycle sales process deployment. Collaborated directly with BAs and Solution Architects during design sessions to identify and eliminate bugs early in the lifecycle, significantly reducing development rework.
- Banking & Regulatory Compliance: Managed end-to-end testing activities for a major Dutch banking support project. Ensured 100% compliance with government regulations across two major six-month release cycles.
- Global Loyalty Program Support: Provided Tier 2 production support for five global loyalty applications, including two distinct Siebel instances. Ensured the seamless operation of a worldwide airline loyalty program through expert troubleshooting and incident management.
2 Years 5 Months
08.2007 - 01.2010
2 Years 5 Months
Software Engineer
Accenture Services Pvt Ltd
08.2007 - 01.2010
- Worked with Accenture Services for two and half years. Executed 2 project during the tenure.
- Executed end-to-end testing for a complex Siebel implementation project for a major telecommunications client.
- Collaborated in a multi-vendor environment, ensuring seamless integration across 150+ legacy and middleware applications.
- Developed and tested new requirements while providing bug fixes for a US-based Satellite Radio Company's Siebel CRM communications version.
Education
Bachelor of Technology - Electronics & Communication
Maulana Abul Kalam Azad University Technology | 06.2007
Data Science and business analytics - studies in collaboration with Macomb School of Business
Greatlakes institute of Management | 08.2022
Strategy, Innovation & Leadership
INSEAD Executive education | 05.2026
Skills
Expert in analyzing business requirements & creating functional specifications systems.
Cooperation with stakeholders.
Working collaboration with cross-functional team with multi-tasking for drafting UML
prototype
BRD
FRD
BPMM
in time line
Certification
- Oracle Certified Siebel CRM business Analyst
- Six-Sigma Green belt
- Certified Scrum Master (CSM)
- ITIL 4 Foundation
- Salesforce AI Associate
- SAFe Certified Product Owner/Product Manager(POPM)
LANGUAGE
English – Native
Hindi – Native
Personal Information
Gender: Male
Timeline
Project Manager
Big Eye Advertisement Pvt Ltd
11.2028 - 05.2021Read more
Sr Lead Consultant
Birlasoft LTD.
08.2021 - CurrentRead more
Lead Business analyst
Maxify Digital
05.2021 - 08.2021Read more
Consultant
United Nations
09.2018 - 10.2018Read more
Project Manager
Big Eye Advertisement Pvt Ltd
03.2018 - 08.2018Read more
Associate Consultant
WIPRO LTD
07.2014 - 03.2018Read more
Business Analyst
Trigyn Technology. UNECA
07.2013 - 06.2014Read more
Siebel Functional Consultant
IBM India Pvt Ltd
03.2010 - 07.2013Read more
Software Engineer
Accenture Services Pvt Ltd
08.2007 - 01.2010Read more
INSEAD Executive education - Strategy, Innovation & Leadership,
Read more
Greatlakes institute of Management - Data Science and business analytics, studies in collaboration with Macomb School of Business
Read more
Maulana Abul Kalam Azad University Technology - Bachelor of Technology, Electronics & Communication
Read more