Sunil Jiwnani
Project Manager
Mumbai
Summary
SYNOPSIS Presently working with Mizuho Bank as Project Manager – Microsoft Technologies 14+ years of comprehensive experience in functions like Delivery, Software development and Project Management in BFSI, eCommerce, Real Estate and Telecom domains for US, UK, and APAC region Experience in Consulting; Dev Ops related technology; ITIL, ISTM Process Improvement; detailed understanding of SDLC; Technical Support process set up; Agile Delivery.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Sr. Project Manager
Mizuho Bank, Soho Dragon Pvt. Ltd
01.2021 - Current
- Follow Agile best practices to achieve short- and long-term Company goals
- Facilitate meetings (daily scrum, sprint planning, sprint demo, retrospection, backlog, RCA)
- Manage Microsoft technologies platform for various verticals, like Contract management, Legal management, Audit, Covid19 Portal
- Integration Systems
- Collate business requirements from various stakeholders and create Epics for integration stories
- Sustainability Initiatives
- PM
Project Engineering & Digital transformation delivery with
IDFC First Bank, Datamatics Public Limited
12.2019 - 12.2020
- Digital journey for Retail banking products like home loan, Personal Loan, Sales Application
- Enable eKYC, cKYC, NSDL, Aadhar based verification of customers
- Salesforce Integration
- Collating business requirements, Estimation and Project Plan
- Resource planning and forecasting
- Lean project management
- Lead Software development, infra and product launch for leading Indian Bank for their retail products
- Worked on multiple projects simultaneously in Agile, Sprint based delivery and reusability of components
- Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)
- Manage Mobile App delivery for Android and iOS
- Backend PHP
- Provide suggestions for the product and conduct sessions with Business groups to collate and execute requirements for product
- Responsible for delivery for Sales App Solution, Customer App, and several Bank Products
- Biometric devices and other security equipment’s
- Dashboard and portal management
- Resource planning, projection, estimations, and resource management
- Provide Dev, UAT, Integration and Production Support for ongoing projects
- Handling large scale development/Support/Enhancement and R&D projects
- Integration with Salesforce and other platforms
- KYC (Know your customer) modules for electronic authentication using government and RBI mandated portals including NSDL, UIDAI.
Assistant Manager
Gray Matter Pvt Ltd
Bengaluru
01.2019 - 11.2019
- Project Engineering team, I am primarily responsible for below deliverables:
- Lead end to end project delivery for different clients serving in different domain as Retail, FMCG & BFI
- Worked on multiple projects simultaneously in Agile, Sprint based delivery and reusability of components
- Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)
- Removing impediments
- Lead cross-functional teams in the development and successful completion of small through large scale initiatives across a diverse set of projects, including strategy, user experience design and software development
- Ensure the day-to-day progress of the team is tracked and communicated
- Manage Project plan for various projects simultaneously and make sure that they progress as per the plan without any project creep and deviation
- Work closely with clients for reviews, approvals and process walk through
- Lead projects during all phases and make sure they are delivered within timelines
- Manage stakeholders during entire project duration
- Client Relationship Management:
- Keep communication channel alive with Onshore partners and maintain/develop a smooth partnership
- Relationship management with key stakeholders
- Regular calibration meeting to identify gaps in process and fill them
- Listen to onshore partners to identify their pain areas/business opportunities and align Operations to their strategies and priorities
- Escalation management
- People Management:
- Maintain/Delivery of Billable hours
- FTE/Resource forecast/planning, hiring requirement
- New hire Induction, Process training and Ramp
- TNI & TNA for staff members
- Performance appraisals/review
- Attrition management, Retention's strategy
SSE/Project Lead
Altisource Business Solutions, Real Estate Company
Bengaluru
06.2014 - 11.2018
- 4.6 yrs.]
- Role & Responsibility
- Actively work with and manage a wide range of stakeholders in the business, support units, technology and outside the domain, on initiatives, planning, delivery issues, escalations, critical success factors and escalations for resolution
- Conduct program/project health checks to help assure program/project delivery including for example artefact, gate reviews, and monitoring for delivery to scope, time and cost
- Providing regular updates to Project Sponsors and senior Finance management
- Identifying trends and improvement opportunities by highlighting proposed action plans to Senior Management
Team Lead – Middleware Engineer
IPSOFT GLOBAL SERVICES, Comcast Inc
Bengaluru
10.2011 - 06.2014
- 3 yrs.]
- Role & Responsibility
- Web logic / Tomcat admin Role
- Windows and UNIX server troubleshooting
- Troubleshooting on windows and Linux boxes
- Communicating with engineers and contact centres understanding the case, troubleshooting the case and taking remote connections using secured networks
- ITIL V3
- Understanding of SLAs and exposure to ticketing tools (including BMC Remedy)
- Managing resources and communicating with related department (BSS/OSS)
- Application Side
- Code Deployments on production servers, providing regular updates to stake holders, preparing SMOP, drive the roll back strategy as needed
- Managing traffic via LB (Global and local Load Balancer); Handling real time Outage Incidents for applications and conceive mitigation strategy on technical bridge
- Break fixes apply as per M & P on production servers
- Monitoring using various tools like Wily, Nagios, Splunk, HP BAC, internal dashboards, and enhancing/recommending performance improvement for the applications
- Functional Aspect
- Preparing KT documents & SOPs
- Incident Management Life Cycle Management
- Working with relationship managers for application intake process which involves training, invoking access rules, smooth transition of SOP, DR (Disaster recovery plan) and providing 24x7 support models
- Troubleshooting, triage and outage management for multiple customers facing, back end enterprise and provisioning applications and ecosystems
- Provide SME support for high visible customer facing applications
- Drive changes in processes, procedures, tools & automation across T1 & T2 teams to improve efficiency & effectiveness
- Mentoring and training of new hires for support readiness
- Assessing ecosystem to calculate business impact for availability metrics.
Software Specialist
EClinicalWorks Pvt. Ltd
Ahmedabad
04.2010 - 10.2011
- Performance Management – For B2B Healthcare Application for US market
- Responsible for optimization of Application
- Manage and Suggest Server/Hardware configuration for US hospital.
Education
MBA - General Management
Sardar Patel University
06.2010 - 06.2011
M.C.A - Computer Science And Programming
Gujarat University (AESICS)
04.2007 - 04.2010
B.C.A -
Gujarat University (LJICA)
06.2004 - 06.2007
Prince 2 Certified Project Practitioner. [AXELOS UK certified] - undefined
Skills
Database server (MS SQL; Oracle; Linux); Web Technology (Java Script); Tortoise SVN, Java & NET platform Nodejs BI tools like SAP-BW, IBM Cognos, Qlik and Power BI
Proficiency in tools like JIRA, Zoho CRM; Microsoft Products and servers, Visio
MS Project, Assembla
Certification
Safe Agilist, PRINCE2 certified, PMP trained (pursuing final PMP certification); ITIL trained.
Timeline
Sr. Project Manager
Mizuho Bank, Soho Dragon Pvt. Ltd
01.2021 - Current
Project Engineering & Digital transformation delivery with
IDFC First Bank, Datamatics Public Limited
12.2019 - 12.2020
Assistant Manager
Gray Matter Pvt Ltd
01.2019 - 11.2019
SSE/Project Lead
Altisource Business Solutions, Real Estate Company
06.2014 - 11.2018
Team Lead – Middleware Engineer
IPSOFT GLOBAL SERVICES, Comcast Inc
10.2011 - 06.2014
MBA - General Management
Sardar Patel University
06.2010 - 06.2011
Software Specialist
EClinicalWorks Pvt. Ltd
04.2010 - 10.2011
M.C.A - Computer Science And Programming
Gujarat University (AESICS)
04.2007 - 04.2010
B.C.A -
Gujarat University (LJICA)
06.2004 - 06.2007