Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sunil Jiwnani

Sunil Jiwnani

Project Manager
Mumbai

Summary

SYNOPSIS Presently working with Mizuho Bank as Project Manager – Microsoft Technologies 14+ years of comprehensive experience in functions like Delivery, Software development and Project Management in BFSI, eCommerce, Real Estate and Telecom domains for US, UK, and APAC region Experience in Consulting; Dev Ops related technology; ITIL, ISTM Process Improvement; detailed understanding of SDLC; Technical Support process set up; Agile Delivery.

Overview

13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Sr. Project Manager

Mizuho Bank, Soho Dragon Pvt. Ltd
01.2021 - Current
  • Follow Agile best practices to achieve short- and long-term Company goals
  • Facilitate meetings (daily scrum, sprint planning, sprint demo, retrospection, backlog, RCA)
  • Manage Microsoft technologies platform for various verticals, like Contract management, Legal management, Audit, Covid19 Portal
  • Integration Systems
  • Collate business requirements from various stakeholders and create Epics for integration stories
  • Sustainability Initiatives
  • PM

Project Engineering & Digital transformation delivery with

IDFC First Bank, Datamatics Public Limited
12.2019 - 12.2020
  • Digital journey for Retail banking products like home loan, Personal Loan, Sales Application
  • Enable eKYC, cKYC, NSDL, Aadhar based verification of customers
  • Salesforce Integration
  • Collating business requirements, Estimation and Project Plan
  • Resource planning and forecasting
  • Lean project management
  • Lead Software development, infra and product launch for leading Indian Bank for their retail products
  • Worked on multiple projects simultaneously in Agile, Sprint based delivery and reusability of components
  • Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)
  • Manage Mobile App delivery for Android and iOS
  • Backend PHP
  • Provide suggestions for the product and conduct sessions with Business groups to collate and execute requirements for product
  • Responsible for delivery for Sales App Solution, Customer App, and several Bank Products
  • Biometric devices and other security equipment’s
  • Dashboard and portal management
  • Resource planning, projection, estimations, and resource management
  • Provide Dev, UAT, Integration and Production Support for ongoing projects
  • Handling large scale development/Support/Enhancement and R&D projects
  • Integration with Salesforce and other platforms
  • KYC (Know your customer) modules for electronic authentication using government and RBI mandated portals including NSDL, UIDAI.

Assistant Manager

Gray Matter Pvt Ltd
Bengaluru
01.2019 - 11.2019
  • Project Engineering team, I am primarily responsible for below deliverables:
  • Lead end to end project delivery for different clients serving in different domain as Retail, FMCG & BFI
  • Worked on multiple projects simultaneously in Agile, Sprint based delivery and reusability of components
  • Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)
  • Removing impediments
  • Lead cross-functional teams in the development and successful completion of small through large scale initiatives across a diverse set of projects, including strategy, user experience design and software development
  • Ensure the day-to-day progress of the team is tracked and communicated
  • Manage Project plan for various projects simultaneously and make sure that they progress as per the plan without any project creep and deviation
  • Work closely with clients for reviews, approvals and process walk through
  • Lead projects during all phases and make sure they are delivered within timelines
  • Manage stakeholders during entire project duration
  • Client Relationship Management:
  • Keep communication channel alive with Onshore partners and maintain/develop a smooth partnership
  • Relationship management with key stakeholders
  • Regular calibration meeting to identify gaps in process and fill them
  • Listen to onshore partners to identify their pain areas/business opportunities and align Operations to their strategies and priorities
  • Escalation management
  • People Management:
  • Maintain/Delivery of Billable hours
  • FTE/Resource forecast/planning, hiring requirement
  • New hire Induction, Process training and Ramp
  • TNI & TNA for staff members
  • Performance appraisals/review
  • Attrition management, Retention's strategy

SSE/Project Lead

Altisource Business Solutions, Real Estate Company
Bengaluru
06.2014 - 11.2018
  • 4.6 yrs.]
  • Role & Responsibility
  • Actively work with and manage a wide range of stakeholders in the business, support units, technology and outside the domain, on initiatives, planning, delivery issues, escalations, critical success factors and escalations for resolution
  • Conduct program/project health checks to help assure program/project delivery including for example artefact, gate reviews, and monitoring for delivery to scope, time and cost
  • Providing regular updates to Project Sponsors and senior Finance management
  • Identifying trends and improvement opportunities by highlighting proposed action plans to Senior Management

Team Lead – Middleware Engineer

IPSOFT GLOBAL SERVICES, Comcast Inc
Bengaluru
10.2011 - 06.2014
  • 3 yrs.]
  • Role & Responsibility
  • Web logic / Tomcat admin Role
  • Windows and UNIX server troubleshooting
  • Troubleshooting on windows and Linux boxes
  • Communicating with engineers and contact centres understanding the case, troubleshooting the case and taking remote connections using secured networks
  • ITIL V3
  • Understanding of SLAs and exposure to ticketing tools (including BMC Remedy)
  • Managing resources and communicating with related department (BSS/OSS)
  • Application Side
  • Code Deployments on production servers, providing regular updates to stake holders, preparing SMOP, drive the roll back strategy as needed
  • Managing traffic via LB (Global and local Load Balancer); Handling real time Outage Incidents for applications and conceive mitigation strategy on technical bridge
  • Break fixes apply as per M & P on production servers
  • Monitoring using various tools like Wily, Nagios, Splunk, HP BAC, internal dashboards, and enhancing/recommending performance improvement for the applications
  • Functional Aspect
  • Preparing KT documents & SOPs
  • Incident Management Life Cycle Management
  • Working with relationship managers for application intake process which involves training, invoking access rules, smooth transition of SOP, DR (Disaster recovery plan) and providing 24x7 support models
  • Troubleshooting, triage and outage management for multiple customers facing, back end enterprise and provisioning applications and ecosystems
  • Provide SME support for high visible customer facing applications
  • Drive changes in processes, procedures, tools & automation across T1 & T2 teams to improve efficiency & effectiveness
  • Mentoring and training of new hires for support readiness
  • Assessing ecosystem to calculate business impact for availability metrics.

Software Specialist

EClinicalWorks Pvt. Ltd
Ahmedabad
04.2010 - 10.2011
  • Performance Management – For B2B Healthcare Application for US market
  • Responsible for optimization of Application
  • Manage and Suggest Server/Hardware configuration for US hospital.

Education

MBA - General Management

Sardar Patel University
06.2010 - 06.2011

M.C.A - Computer Science And Programming

Gujarat University (AESICS)
04.2007 - 04.2010

B.C.A -

Gujarat University (LJICA)
06.2004 - 06.2007

Prince 2 Certified Project Practitioner. [AXELOS UK certified] - undefined

Skills

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Certification

Safe Agilist, PRINCE2 certified, PMP trained (pursuing final PMP certification); ITIL trained.

Timeline

Sr. Project Manager

Mizuho Bank, Soho Dragon Pvt. Ltd
01.2021 - Current

Project Engineering & Digital transformation delivery with

IDFC First Bank, Datamatics Public Limited
12.2019 - 12.2020

Assistant Manager

Gray Matter Pvt Ltd
01.2019 - 11.2019

SSE/Project Lead

Altisource Business Solutions, Real Estate Company
06.2014 - 11.2018

Team Lead – Middleware Engineer

IPSOFT GLOBAL SERVICES, Comcast Inc
10.2011 - 06.2014

MBA - General Management

Sardar Patel University
06.2010 - 06.2011

Software Specialist

EClinicalWorks Pvt. Ltd
04.2010 - 10.2011

M.C.A - Computer Science And Programming

Gujarat University (AESICS)
04.2007 - 04.2010

B.C.A -

Gujarat University (LJICA)
06.2004 - 06.2007

Prince 2 Certified Project Practitioner. [AXELOS UK certified] - undefined

Sunil JiwnaniProject Manager