Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunil Joshi

Pune

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Fareportal India PVT LTD. Excelled in coaching and mentoring, leveraging problem-solving skills to drive performance improvement. Achieved notable increases in service quality standards, demonstrating exceptional people management and teamwork abilities.

Overview

12
12
years of professional experience

Work History

Team Leader

Fareportal India PVT LTD
12.2015 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Customer Service Executive

Hutchison 3 Global Services
02.2013 - 08.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
  • Monitored key performance indicators to ensure continuous improvement in service quality.

Education

Bachelor of Science - Computer Science

Himalayan University
06.2021

Skills

  • Problem-Solving
  • Team Supervision
  • Team motivation
  • Teamwork and Collaboration
  • People Management
  • Performance Improvement
  • Quality Improvement
  • Coaching and Mentoring

Timeline

Team Leader

Fareportal India PVT LTD
12.2015 - Current

Customer Service Executive

Hutchison 3 Global Services
02.2013 - 08.2015

Bachelor of Science - Computer Science

Himalayan University

Similar Profiles

CREATE PROFILE
Sunil Joshi