Sunil Juyal
Faridabad
Summary
Skilled Assistant Manager with extensive experience in underwriting (UW) and billing (E&B)processes. Expertise in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Focused of improving efficiency, increasing productivity, and driving customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Guardian Indian Operations Pvt ltd
04.2018 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed a team of underwriters to ensure accurate and timely processing of applications.
- Developed relationships with external stakeholders such as brokers, agents, auditors.
Subject Matter Expert
Exl Service pvt ltd.
09.2013 - 04.2018
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Education
B. Com -
Jodhpur National University
07-2013
Intermediate (12th) - Science
Government Inter College
Karanprayag07-2007
High School Diploma -
Govt Inter College
Karanprayag07-2005
Skills
- Team leadership
- Data analysis
- Project management
- Process improvement
- Goal setting
- Operations management
- Risk assessment
- Payment posting
Certification
- FLMI Level 1 (Loma Certification), 05/24 - Present
- Yellow Belt Certification (Lean Six Sigma)
Accomplishments
- Payment & Billing Process migration, In Aug 2018 successfully migrated Payment and billing process and imparted the training to 35 associates within a time frame of 10 weeks and completed 6 months ramp with a good quality and production scores.
- Promotions, Within a year of joining I got promoted as a quality auditor I did audit for the onshore team. In 2015 I got promoted as a SME and in 2018 promoted as a Team-Lead. In 2021 I got promoted as an Assistant Manager in Underwriting.
- Awards, Have won several appreciation awards in my current profile for Shining Star and Extra Mile. I have been awarded as a best SME/Trainer for the year 20015-2016.
Hobbies and Interests
- Watching Cricket
- Traveling
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Assistant Manager
Guardian Indian Operations Pvt ltd
04.2018 - Current
Subject Matter Expert
Exl Service pvt ltd.
09.2013 - 04.2018
B. Com -
Jodhpur National University
Intermediate (12th) - Science
Government Inter College
High School Diploma -
Govt Inter College
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