Sunil K
Bangalore
Summary
Dynamic Business/Sales Operations Specialist with 6 years of experience and a proven track record at Dell Technologies. Achieved a consistent 98% accuracy rate in sales process enhancements. Expert in logistics management and cross-functional communication, proficient in driving operational efficiency and process planning. Skilled in transforming customer relationships and enhancing business forecasting through strategic account management and risk mitigation.
Overview
6
6
years of professional experience
Work History
Sales Operations Specialist
Dell Technologies
Bangalore
01.2021 - Current
- Proactively identified areas for improvement in processes and tools based on sales input, leading to enhanced performance.
- Consistently achieved a 98% accuracy rate quarter after quarter while resolving internal sales and stakeholders' issues throughout sales tool transitions or enhancements.
- Proficient in internal tools and applications, serving as a subject matter expert.
- Executed efficient management of order processes by supervising the preparation and validation of purchase orders before proceeding with processing.
- Successfully led a team for 2 years, organizing and delivering training sessions that effectively improved employee proficiency in utilizing internal tools and applications.
- Act as the primary liaison for customer account management issues.
- Provided pre-sales and post-sales support using various tools like DSA, OMCS, OEP, FSR, SSC, DAIS, TOAD, OFS, Dell Connect.
Senior Assistant, Sale Operation
Dell Technologies
Bangalore
08.2018 - 01.2021
- Managed AMER acquisition accounts, including account creations.
- - Led and managed all customer account management responsibilities.
- Developed new business strategies to meet quotas with existing clients.
- Clearly communicated monthly and quarterly initiative progress to internal stakeholders
- Identified and cultivated growth opportunities within the territory through collaboration with the sales team.
- Assessed customer purchasing history to enhance account development.
- Used EMC, VCE, CPSD, Salesforce, Myquotes, Excel and ServiceNow to enhance operations.
Education
MBA - Marketing And Finance
CMRIT
Bengaluru, India06-2018
Bachelor of Commerce - Marketing Management And Research
Kristu Jayanti College
Bengaluru06-2014
Skills
- Detail-oriented and highly organized with the ability to manage multiple tasks and meet deadlines
- Excellent communication skills with the ability to effectively communicate to stakeholders
- Strong analytical skills with the ability to analyze Case Management, Operational Efficiency, Logistics Management, Order management, wide range of tool support
- CRM Management (eg, Salesforce, ServiceNow, DSA, MyQuotes, Teams, GAMA, Fusion etc)
Languages
English
First Language
Accomplishments
- Participated in the (Toastmasters (BTMC), TEDx, Active CSR enrollments)
- Academic Achievements and Honors: College feast Representative, Project in NAL with core financial and marketing plans, Rank holder in PGCET.
Timeline
Sales Operations Specialist
Dell Technologies
01.2021 - Current
Senior Assistant, Sale Operation
Dell Technologies
08.2018 - 01.2021
MBA - Marketing And Finance
CMRIT
Bachelor of Commerce - Marketing Management And Research
Kristu Jayanti College
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