Multi-talented Senior Executive knowledgeable about operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
23
23
years of professional experience
Work History
Senior Executive Transport
ISS Facility Services India Pvt Ltd.
Mumbai
06.2018 - Current
Vendor Management: Coordination with the vendor in regards to the allocations of the routes and discrepancy in routes or kilometer running
Introduce new vendor.
Participating in monthly meetings, addressing stakeholders concern relating to routing where on-going results are presented to senior management.
Communicating thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.
Compliance Checks: Checking of cabs, papers, BGV, Police Verification, Medical Test, Toll taxes, insurance, medical kits, tool kit etc
Other checks as in service records, running of cabs, braking, functioning of lights and indicators (done by team)
Security & Audits: Dealing with the security and auditing their reports
Streamlined operations to maximize business efficiency.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trouble Shooting: Issue solving, listening to employee grievances and solving them
Taking induction on weekly basis for new joined employees & briefing them about company transport and policy
Billing: Checking of bills validating with the security reports along with the total invoices & bills
Operation: Attending calls, meeting on regular bases.
Responsible for day-to-day transport activities & meeting arrival service levels as per SLA.
Developed and maintained courteous and effective working relationships.
Administrative Executive
Mayfair Housing Pvt Ltd
01.2007 - 05.2018
Planned and executed events for employees and clients and managed logistics and vendor relations.
Scheduled appointments and meetings, organized materials and prepared rooms.
Created and updated records and files to maintain document compliance.
Sorted, opened, and routed mail and deliveries to meet business requirements.
Updated and maintained confidential databases and records.
Handled incoming and outgoing mail, email and faxes.
Coordinated events and worked on ad hoc projects.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Maintained protocol throughout routine work days and special events.
Checking bills of Supplier & Contractors and forwarding for payments.
Transport Executive
Transworks India Pvt Ltd
02.2005 - 12.2006
Assessed and targeted client needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Developed and maintained knowledgeable and productive team of employees.
Travel Arrangement, Hotel Booking, Administration. Vendor Management.
Data control & data analysis to meet cost targets as per SLA.
Investigate irregularities and non-compliance issues.
Checking of Police Verification, medical Test, Toll taxes, insurance, medical kits, tool kit etc.
· Driver Background Check & other checks as per service records.
Transportation Coordinator
ICICI One Source
01.2001 - 01.2005
Screen Incoming Correspondence and Ensure Delivery to Intended Recipient
Prepare Meeting Agendas and Collect Related Materials
Checking bills of Supplier & Contractors and forwarding for payments
Responsible for day to day transport activities & meeting arrival service levels as per SLA
Answering customer escalation & difficulty
Optimum Cab Utilization for Drop & Pick up
Contingency planning (like strike or during operational crisis)
Transport arrangement for organisational events
Compliance and statutory documents inspection
Data control & data analysis to meet cost targets as per SLA
Preparation KPI/Score Cards for Vendors Performance evaluation
PO Process (estimate, approvals, Extension).
Worked with service providers to resolve issues and correct delays.
Lead - People & Culture Business Partner at ISS Facility Services India Pvt LtdLead - People & Culture Business Partner at ISS Facility Services India Pvt Ltd