Sunil Kamath P
Bangalore
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Carrying an experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency. Expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
12
12
years of professional experience
Work History
Team Leader
Infosys BPM
Bangalore
02.2020 - Current
- Effective and motivated Team Leader with a proven track record of monitoring progress to ensure goal attainment.
- Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes.
- Communicating with clients and various other stakeholders in order to ensure smooth running of business.
- Hands on experience in Retail Banking products and cross skilled in Fraud investigation domain.
- Leading weekly review sessions with client in order to discuss the current SLA status and Business challenges.
- Part of Automation Team and handling a Business solution part for project - One Step Solution.
- Handling Failure Mode and Effects Analysis for smooth running of process and have completed Green Belt Sigma Project on AHT reduction which benefited reduction of FTEs.
- Hands on experience on applications like Jira, Slack, Confluence, Salesforce, MS dos, Excel & Google sheets.
- Monitored daily workflow to ensure adherence to established policies and procedures.
CCS Representative L
HSBC EDPI
Bangalore
09.2016 - 07.2019
- Answered questions and resolved concerns for customer support.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
Senior Associate
Altisoource PVT LTD
Bangalore
05.2015 - 07.2016
- B2B, connected with insurance companies and insurance agencies to verify the Insurance status.
- Handled escrow accounts for Ocwen Loan Mortgages
- Monitored and tracked the status of pending insurance verifications and authorizations.
24/7 Inc
Interactive Social Media Excecutive
Bangalore
05.2013 - 01.2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Commerce - Accounting And Finance
Indian Academy Degree College
Bangalore 04-2013
Skills
- Mentoring
- Coaching
- Complaint resolution
- Work planning
- Meeting facilitation
- Leading team meetings
- SOP adherence
- Documentation and reporting
- SMART goals
Timeline
Team Leader
Infosys BPM
02.2020 - Current
CCS Representative L
HSBC EDPI
09.2016 - 07.2019
Senior Associate
Altisoource PVT LTD
05.2015 - 07.2016
24/7 Inc
Interactive Social Media Excecutive
05.2013 - 01.2015
Bachelor of Commerce - Accounting And Finance
Indian Academy Degree College