Summary
Overview
Work History
Education
Skills
Timeline
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Sunil Katore

Sunil Katore

Application Support Analyst
Pune

Summary

Professional Summary Working as Senior Associate Consultant in Atos, Pune from Mar 2012 to till date. 12+ years of diverse IT experience as Production Support, Manual Testing, Automation Testing and Application support. Excellent communicator and ability to relate well with people at all levels. Experience on ITIL concepts like Incident management, Problem and Change management within the set SLA rules using Service Now tool, Automation Testing, Functional Testing with good hands-on experience in Application Lifecycle Management (ALM). Testing on the different browsers like IE/Firefox/Chrome for compatibility testing. Understanding the client requirement based on documents & involved in writing and execution of test cases. Good understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Experience in deriving Test cases based on Business Requirements (BRS) and System Specification Requirement documents (SRS). Strong in Designing, Reviewing and Executing Test cases and Test data Preparation. Expertise in Application Functionality, Regression Testing of various applications. Expertise in HP Application Lifecycle Management (ALM) with Test Plan and Defect Life Cycle management. Experience in working on the projects with tight schedules.

Overview

11
11
years of professional experience

Work History

Application Support Engineer

Atos India
10.2020 - Current
  • Project – Clinical documentation
  • Work closely with business and other teams to assist in overall definition of support items and provide quick assistance to meet SLAs
  • Responsible for all business application maintenance as identified by manufacturer/vendor including updates, patches, upgrades, and backup/recovery of system, applications, and data
  • Ensure coverage and support of all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
  • Monitors applications for any performance issues and communicates to stakeholders
  • Supporting roll-out of new applications, setting up new users' accounts and profiles and dealing with password issues
  • Tracked, logged and responded to support tickets
  • Performed user account maintenance, managed incidents and provided resolution for end-user’s technical challenges
  • Troubleshoot software issues
  • On call for P1/P2 tickets and resolve them in defined SLA
  • Create SOP and Knowledge Base articles in SNOW

Manual Tester

Moodys
08.2018 - 10.2020
  • Executed test scripts, logged defects and worked to resolve issues noted in testing process.
  • Executed 360 scripts in single day.
  • Updated quality control records and reports.
  • Mined test data from Successfactor for conditions needed for regression scenarios.
  • Recommended architectural improvements, design solutions, and integration solutions.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Advised developers on problems with databases, performance and other issues.
  • Verified acceptance by developing and implementing automated and manual application features and regression tests.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
  • Created satisfied customers by providing attentive customer service and quick problem solving.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Carried out tests to identify, report and repair bugs and glitches.

Production Support Analyst

Syntel
03.2012 - 01.2018
  • Providing support to Dev, QA and Production environment
  • Work with development & QA teams to get application defects fixed
  • Apply patch releases into Dev, QA & Prod environments
  • Communicate release notes to clients and other relevant parties
  • Coordinated regularly scheduled key operator meetings with organizational staff, maintaining minutes and documentation related to meetings
  • Established consultative relationships with business unit leaders to gauge it needs, determine satisfaction with IT support, and proactively address any application support issues
  • Coordinate resolutions with development team and project managers
  • Created and resolved Incident, change order (RFS, RFC) tickets using CA Service desk tool
  • Complete root cause analysis of defects
  • Responds to alerts and follows standard procedures and documentation for issue resolution
  • Check log files for errors and fixed issue accordingly
  • Support application operating system updates and configuration changes
  • Provide installation and configuration of software
  • Regression testing of claims.

Education

Master of Science - Chemistry

Pune University
Pune
2004

Bachelor of Science - Chemistry

Pune University
Pune
2002

High School Diploma -

Pune Board
Pune
1999

Skills

  • Skill Set
  • ITIL
  • ITSM
  • Application/Production Support
  • Manual Testing

Timeline

Application Support Engineer

Atos India
10.2020 - Current

Manual Tester

Moodys
08.2018 - 10.2020

Production Support Analyst

Syntel
03.2012 - 01.2018

Master of Science - Chemistry

Pune University

Bachelor of Science - Chemistry

Pune University

High School Diploma -

Pune Board

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Sunil KatoreApplication Support Analyst