Sunil Kelkar
Indore,MP
Summary
Dynamic Senior Manager with expertise in IT infrastructure design, project management, and vendor management for sales and support. Proven success in optimizing service delivery and enhancing cybersecurity compliance to drive customer satisfaction and operational excellence.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager
Tata Consultancy Services Limited
Indore
12.2010 - 08.2025
- Directed IT infrastructure projects, leading a large team.
- Supported global customers across Asia, USA, Europe, and other regions.
- Designed IT infrastructure and ensured effective IT service delivery and support.
- Assisted sales activities to align project offerings with client needs.
- Led cross-functional teams to implement strategic initiatives in client projects.
- Developed and executed project plans to ensure timely delivery of solutions.
- Analyzed client feedback to identify areas for service improvement and innovation.
- Managed vendor relationships to ensure quality service delivery and compliance standards.
Senior Project Management Lead
MphasiS Limited
Pune
08.2010 - 12.2010
- Functioned as Senior Project Management Lead, directing extensive team across globe to provide services for various clients in USA and Europe
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers
IT Team Lead
Ruchi Infotech Limited
Indore
08.2009 - 07.2010
- Led IT team to implement system upgrades and improvements. Facilitated regular team meetings to discuss project progress and challenges.
- Resolved conflicts between team members in a professional manner.
- Developed and implemented IT processes to ensure compliance with industry standards.
IT Manager Customer Support
CMC Limited
Indore
03.1996 - 03.2009
- Managed vendor relationships to ensure optimal service delivery and support. Provided IT service and sales support to customers in M.P.
- Worked closely with vendors to negotiate contracts
- Managed a team of sales and support representatives.
- Developed sales strategies to enhance market presence
- Established strong relationships with key clients
- Oversaw inventory management to ensure adequate stock for sales initiatives.
- Managed the installation, configuration, and maintenance of IT systems.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Created and presented monthly reports to stake holders for sales and support.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
High School Diploma -
Diploma in Electrical Engineering M.P. Govt. Board
Bhopal09-1990
MBA - IT
C.V. Raman University
Bilaspur 06.2011 - 07.2013
BCA - IT
C.V. Raman University
Bilaspur 06.2008 - 07.2010
No Degree - Science, Math
M.P. Board High School (11th)
Indore 06.1985 - 06.1985
Skills
- IT infrastructure design
- Project management
- Vendor management for sales and support
- Sales and service support
- Service delivery optimization
- Cybersecurity compliance
- Customer relationship management
Languages
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
MCSA
CCNA
ITIL
PMP (Internal to TCS)
Accomplishments
Completed Data Center implementation for DC and DR (MPEB)
Complated many projects for campus wide area networking
Timely completed many projects as IT Infra PM
Provided timely IT Infra service support for many clients
Used Microsoft Excel to develop Project plans
Used ITSM tools like SNOW and Jira
Received 4 Special Awards from CMC Limited
Received Appreciation Letters from the Customer (SAIL, IOC, WTPS, RAILWAYS) for delivering high Quality of Service (QoS) Received 6 special recognition awards from Tata Consultancy Services
Timeline
MBA - IT
C.V. Raman University
06.2011 - 07.2013
Senior Manager
Tata Consultancy Services Limited
12.2010 - 08.2025
Senior Project Management Lead
MphasiS Limited
08.2010 - 12.2010
IT Team Lead
Ruchi Infotech Limited
08.2009 - 07.2010
BCA - IT
C.V. Raman University
06.2008 - 07.2010
IT Manager Customer Support
CMC Limited
03.1996 - 03.2009
No Degree - Science, Math
M.P. Board High School (11th)
06.1985 - 06.1985
High School Diploma -
Diploma in Electrical Engineering M.P. Govt. Board