Summary
Overview
Work History
Education
Skills
Websites
Jobdescription
Languages
Timeline
Generic
Sunil Kelkar

Sunil Kelkar

Desktop Support Engineer L2
Badlapur,MH

Summary

Position of Infrastructure System Engineer in esteemed organization, to explore the capabilities and even to execute challenging jobs.

Total 08 Years of Experience in IT Support Engineer.

Overview

14
14
years of professional experience

Work History

Sr. System Engineer

CMS IT Services
01.2024 - Current
  • Improved system stability by performing regular audits, updating software patches, and addressing vulnerabilities promptly.
  • Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
  • Assisted employees with resolving network problems at remote locations.
  • Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences.
  • Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
  • Identified software issues and handled troubleshooting to resolve quickly.

Desktop Support EngineerL2

Acute informatics Pvt Ltd
10.2019 - 01.2024
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored system performance to maintain system integrity.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Medical leave

03.2019 - 09.2019
Bike Accident

Helpdesk Support Engineer

Artech InfoTech Pvt Ltd.
01.2017 - 02.2019
  • Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
  • Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
  • Optimized network performance by monitoring usage trends, identifying bottlenecks, and recommending improvements where necessary.
  • Contributed to business continuity planning efforts by developing comprehensive disaster recovery strategies.
  • Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality.
  • Assisted in the successful migration of company email system to Office 365 while minimizing disruption to daily operations.
  • Implemented an automated ticketing system that streamlined helpdesk workflow while improving response time metrics.

Desktop Support EngineerL1

IMSI INDIA Pvt Ltd
07.2015 - 12.2016
  • Fixed desktop, printer, point of sale, tablet and wireless devices.
  • Reduced maintenance downtime by optimizing preventive maintenance schedules and procedures.
  • Utilized advanced simulation software to validate designs prior to fabrication, minimizing potential errors during production.
  • Optimized workflow by identifying bottlenecks and implementing appropriate solutions, resulting in increased productivity.
  • Improved overall project efficiency by streamlining processes and implementing new engineering tools.
  • Engaged leaders and stakeholders to boost understanding of roles needed for delivering solutions.
  • Demonstrated leadership to raise process awareness and issues to executive leadership.
  • Mentored junior engineers, fostering a positive work environment that encouraged professional development and growth.
  • Presented technical findings to stakeholders through clear documentation and engaging presentations, facilitating informed decision-making processes.

Computer Operator

Uttam Galva Steels Ltd.
01.2013 - 07.2015
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.

Customer care executive

TATA BPO
08.2010 - 12.2012
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated timely responses to online customer communication and researched complex issues.

Education

COBC & Data Security -

Code of Business conduct and Data Security from Wipro
01.2023

CCC -

DOEACC MAHARASHTRA EDUCATION
01.2019

DHNT -

MITCON ENGINEERING
01.2009

B.A -

K M C College Khopoli, Mumbai University
01.2008

H.S.C -

K M C College Khopoli, Mumbai University
01.2005

S.S.C -

Janata Vidhyalaya Khopoli, Mumbai University
01.2003

Skills

Operating System Installation and Configuration

Hardware Troubleshooting and Repair

Networking and TCP/IP Configuration

Security Protocols and Firewall Management

Virtualization Technologies and Management

Remote Desktop Support Tools

Mobile Device Management

IT Service Management (ITSM) Software Proficiency

Websites

Jobdescription

  • Handling Pan India Remotely resolving applications problems, network problems and mail configurations
  • User Password unlocks and reset.
  • New user system configuration as per software requirements.
  • Monitoring server Logs timely.
  • Maintain Daily call logs and follow up with AMC vendor logs Up and down time report to Monthly review in Management.
  • Working knowledge of various OS Windows 7, 8, 10 and win 11.
  • Configuring & troubleshooting of Desktop/Laptops for L1 and L2 levels & Managing backup and recovery
  • Weekly Windows & Server review to update the latest update patches.
  • Maintenance and Troubleshooting of connectivity problems using Ping, Trace route on daily basis
  • Troubleshooting hardware, software & networking problems
  • Regular data & mail backup of MS outlook (PST files).
  • Good experience in configuring & troubleshooting of MS Outlook 2007/10/13/16 and office 365.
  • Resolving tickets with in the SLA which is raised from End User side.
  • Act as a senior resource for other System Engineers. and for the team
  • Co-ordinate with vendors and Clients regarding Printers.
  • Troubleshooting of Desktop related problems Giving Technical support to 500 Computers. Installing and Configuration of OS. Software's. Installing and configuring of Antivirus and firewall policy at client side
  • Giving Telephonic Support and Remote Desktop Support to Remote location for Email and other issues.
  • Responsible for the overall Systems, Server and Network support in terms of installing, maintaining, configuring, planning version release upgrades and patches, security administration and leading in the development of processes and policies surrounding server administration. Acted as escalation point for troubleshooting advanced Server, network issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
kannad
Advanced (C1)

Timeline

Sr. System Engineer

CMS IT Services
01.2024 - Current

Desktop Support EngineerL2

Acute informatics Pvt Ltd
10.2019 - 01.2024

Medical leave

03.2019 - 09.2019

Helpdesk Support Engineer

Artech InfoTech Pvt Ltd.
01.2017 - 02.2019

Desktop Support EngineerL1

IMSI INDIA Pvt Ltd
07.2015 - 12.2016

Computer Operator

Uttam Galva Steels Ltd.
01.2013 - 07.2015

Customer care executive

TATA BPO
08.2010 - 12.2012

COBC & Data Security -

Code of Business conduct and Data Security from Wipro

CCC -

DOEACC MAHARASHTRA EDUCATION

DHNT -

MITCON ENGINEERING

B.A -

K M C College Khopoli, Mumbai University

H.S.C -

K M C College Khopoli, Mumbai University

S.S.C -

Janata Vidhyalaya Khopoli, Mumbai University

Similar Profiles

CREATE PROFILE
Sunil KelkarDesktop Support Engineer L2