Hi, I’m
Sunil Koul
Head of Operations, Transitions and Contract Management
Noida,UP
Summary
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
19
years of professional experience
Work History
Johnson Matthey Inc
Head of Operations & Transitions
03.2025 - Current
Job overview
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
Johnson Matthey Inc
Head of Transitions
07.2024 - 02.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
EY
Senior Manager - Management Consulting
01.2022 - 06.2024
Job overview
- As a solution lead for O2C, Sunil is responsible to develop and grow the O2C community and capabilities.
- Engaged in various Projects from Pre-sales stage across Regions to provide expertise on O2C.
- Lead Transitions for a Chemicals and Sustainable Tech company, in a GBS model.
- Leads the O2C teams to develop Accelerators and AI used cases for automation benefits.
- Provides thought leadership to Regional partners on O2C related projects.
- Leads the Go to Market for UKI where he is accountable to meet the targets and grow the overall market. Growth includes Market Integration, Capability, Solution on Digital Finance, VPM and GBS.
- Implemented and developed operational standards, policies and procedures.
Genpact
Associate Vice President - Business Outsourcing Role
01.2021 - 01.2022
Job overview
- Lead Multiple teams supporting Clients in the Americas, EMEA and APAC delivering operational and project management services related to O2C and P2P.
Accenture
Associate Vice President - Business Outsourcing Role
01.2006 - 01.2021
Job overview
- GPO for a large Food production Client with Centres in the Americas & Australia. Worked closely with service delivery and centre leads to standardise processes, solve complex issues and create a streamlined process aiming at reducing cost and create value. Core efforts around:
- Strategic Agenda.
- Working with GPMs to Reinforce Culture & Brand.
- On Process front - Working with Key Stakeholders through Fit gap assessments, Project Charters.
- Creating a strategy with outsourcing teams.
- Sunil has been part of engagements across sectors such as: Insurance, Oil & gas, Manufacturing, Media & CPG.
- Order to cash domain expertise. This includes Collections, Deductions, Cash App Processes, Billing, Credit Management, etc.
Accenture
Various Roles
01.2006 - 01.2021
Job overview
- As a GPO worked with business transformation teams on process inputs - Non-Trade Deduction Model using a predictive analysis tool.
- OCR + AIML Projects for clients in the Americas aiming to increase touchless invoicing and increase productivity.
- Lead a Transformation engagement for a Client in the B2C & B2B space, leading the implementation of CGI and High Radius (Cash apps and collections).
- Data Analysis, Interpretation of historical data were typically an essential part of the mentioned engagements.
Education
Hotel management
Degree
Skills
Cross-functional coordination
Industries
- CPG
- Medicine
- Metals
- Telecom
- Media & Digital
- Manufacturing & Software
Designation
Head of Operation & Transitions
Personal Information
Total Experience: 18 Years
Timeline
Head of Operations & Transitions
Johnson Matthey Inc
03.2025 - Current
Head of Transitions
Johnson Matthey Inc
07.2024 - 02.2025
Senior Manager - Management Consulting
EY
01.2022 - 06.2024
Associate Vice President - Business Outsourcing Role
Genpact
01.2021 - 01.2022
Associate Vice President - Business Outsourcing Role
Accenture
01.2006 - 01.2021
Various Roles
Accenture
01.2006 - 01.2021
Hotel management
Degree
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