Sunil Kulal
Customer Success Executive
Karkala
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Customer Success Associate
Gigforce
Remote
06.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed a customer success dashboard that visually represented key metrics and customer trends, allowing for better decision-making
- Resolving the issues of Rider partners and employees through CRM Tools Fresh desk
- To Educate the benefits of ESIC and PF and claim procedure and all the Employee benefits ecosystem coordination
- Last mile and Non-IT Sourcing and Joining
Customer Support Executive
G7 Teleservices Pvt Ltd
Remote
08.2020 - 06.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Trained customer service agents on customer service best practices, resulting in a 100% improvement in customer support quality
- Claim process of Flipkart Appliances Insurance department
- Handling Escalation calls and Resolving queries
- Coordination with the ground team To Smooth services
Team Manager
Bhartpe
Manglore
01.2019 - 02.2019
- Led employee relations through effective communication, coaching, training, and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on Daily basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Territory Manager
Transsion India
Manglore
10.2017 - 12.2018
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Spearheaded successful sales strategies for existing and new products across specified territory.
Territory Sales Manager
Gionee India
Udupi
06.2016 - 09.2017
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
Sales Team Leader
Vivo India
Udupi
07.2015 - 05.2016
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Managed 10-member sales team activities to consistently meet sales quotas.
I Pro
Apple India
Bangalore
10.2013 - 06.2015
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
PUC - Commerce
Goverment Pre University College
Bailur 04.2001 -
Skills
Report preparation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
Specially abled Due to major accident Looking for Remote Opportunity
Timeline
Customer Success Associate
Gigforce
06.2022 - Current
Customer Support Executive
G7 Teleservices Pvt Ltd
08.2020 - 06.2022
Team Manager
Bhartpe
01.2019 - 02.2019
Territory Manager
Transsion India
10.2017 - 12.2018
Territory Sales Manager
Gionee India
06.2016 - 09.2017
Sales Team Leader
Vivo India
07.2015 - 05.2016
I Pro
Apple India
10.2013 - 06.2015
PUC - Commerce
Goverment Pre University College
04.2001 -
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