Photography
Sunil Kumar
Logistics Operations & Supply Chain Management.
Ambala
Summary
To secure a dynamic, challenging opportunity that contributes to the outstanding success of the business through my skill set and experience.Experienced Ops handling with over 8 years of experience Logistic & Supply Chain Management . Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Ops Manager & Executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills
Overview
33
33
years of professional experience
3
3
Languages
Work History
Ops Executive Logistics
Blue Dart Express Limited
Ambala
04.2021 - Current
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Monitoring of Attendance, Discipline, & Other HR Guidance. Achieve Branch Cost Budget. Must Identify the Training Requirements.
- Taking care of all the issues, problems related to the Operations of branches
- Controlling of all assistants working in different shifts and Ensuring all the connections to be maintained as per their cut-off time Vehicle.
- Team Leadership, Connectivity and Cash Handling.
- Working on All Products delivery as per there EDD, Time COD cash deposit to the bank account.
- Working on DSL and ASL to achieved the given targets by Boss.
- I am accountable for material pick up and delivery planning on time.
- Ensuring location adherence to Standard Operating Procedure for all operational processes.
- Monitoring & ensuring timely arrival and departure of vehicles from the location.
- Management of complete inbound and outbound operations of the Ambala location
Asst Manager Trace & Trace
DTDC Express Limited
Panchkula ( Ro Offcie )
01.2019 - 04.2021
- Advanced productivity KPIs to achieve key business goals and objectives.
- Suggested corrective services to handle customer complaints.
- Reported issues to higher management with great detail.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Responsible for entire region DSL ( Delivery Service Level ) and hub inbound & outbound operations within the prescribed time as per FIFO.( First In First Out )
- Monitoring the Avbl_ Vs_Dlv data of All Products Wise of HHPT Region Weekly and Monthly Review are taken with team.
- Monitoring the E-com FAD, FAT & TD Performance of HHPT Region.
- Monitoring the Escalate case by Customer to CRM, if They can not able to close.
- Monitoring the open Cn’s along with high aging day and products wise with branch’s to get this closer as per given timeline by the management.
- Monitoring the Branch & Channel Partner Wise Same Day Delivery / ZCD (Zero Contact Delivery) and DRS & POD summation Report.
- Working on Branch Dash Board Like That Same day Delivery performance, non-info, Product wise non info, Smart Track of CP & Branch Bike rider, status code, Pin code Modification, Auto In-scan, Routing Label, Direct Bagging, OPS Freedom, System Generated Gate pass, Master CD updating, Timely Connection, Content manifest, Multiple PCs Booking, KYC.
- Used Microsoft Word and other software tools to create documents and other communications.
Branch Manager
DTDC Express Limited
Jammu & Kashmir
07.2017 - Current
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to achieved the Edd of all products.
- Administrative head of all personnel reporting at the branch. Shall report to Regional Operations Manager.
- Maintaining prescribed service levels for all DTDC products including e-commerce shipments.
- Responsible for managing all customer queries arising out of the branch with the help of the branch customer support team.
- Monitoring DEPS report and closing DEPS as per SOP.
- Managing the cost budget of the Branch and upkeep of Hub infrastructure.
- BA (Business Associates) CP (Channel Partner ) and new vendors development.
- Vehicle planning as per requirement.
- COD FOD collection.
- Responsible for delivery updating over system & POD forwarding to Zonal office . MIS reporting
- Sharing of Sop’s & Training to CPs & DPs regarding DG / PAPERWORK / PACKING / & CUT-OFFS ensuring.
- Connection of all Consignment booked before cut off. Proper data capture during booking like pin-code , Volumetric Weight, Paper-work / Risk- Surcharge. Must Be Check E-Way part B- update in portal of each inbound and outbound shipments.
Ops Executive
DTDC Express Limited
Gurgaon Haryana
08.2015 - Current
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- I was responsible for branch operation like material pickup and delivery planning
- DEPS control
- Accountable for DSL and ASL , on time connection , vehicle capacity utilization
- I was accountable for material pick up and delivery planning on time.
- • Responsible for managing all customer queries arising out of the branch with the help of the branch customer support team.
Ops Supervisor
DTDC Express Limited
Ambala
12.2014 - Current
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Monitoring & ensuring timely arrival and departure of vehicles from the branch and hubs.
- I was responsible for ensuring Order Processing and dispatches within TAT
- Documents checking and connecting.
- Booking consignments to next destination on time.
Ops Asst
DTDC Express Limited
Ambala
03.2013 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
Education
High School Diploma -
MATRICULATION
Haryana Board Of School Education 04.2001 -
No Degree -
SENIOR SECONDARY ( +12 )
Haryana Board Of School Education 04.2001 -
Bachelor of Arts -
MAHATMA GANDHI KASHI VIDYAPITH
04.2001 -
Diploma of Computer Software -
1 Year Diploma of Computer Application.
04.2001 -
Skills
Having experience to handle internet technique
Hands on Experience Microsoft Office
Maintaining Excel sheets using methods
Work with Client
Excellent domain knowledge of Logistics services
Prepare business requirement document & Analyses the requirements
Strong written and verbal communication skills
Accomplishments
- Giving a great presentation at work.
- Employee Of The Month.
Interests
Blog writing
Internet Surfing
Timeline
Ops Executive Logistics
Blue Dart Express Limited
04.2021 - Current
Asst Manager Trace & Trace
DTDC Express Limited
01.2019 - 04.2021
Branch Manager
DTDC Express Limited
07.2017 - Current
Ops Executive
DTDC Express Limited
08.2015 - Current
Ops Supervisor
DTDC Express Limited
12.2014 - Current
Ops Asst
DTDC Express Limited
03.2013 - Current
High School Diploma -
MATRICULATION
04.2001 -
No Degree -
SENIOR SECONDARY ( +12 )
04.2001 -
Bachelor of Arts -
MAHATMA GANDHI KASHI VIDYAPITH
04.2001 -
Diploma of Computer Software -
1 Year Diploma of Computer Application.
04.2001 -