Sunil Kumar
Assistant Manager
MUMBAI
Summary
Accomplished and Goal drives Associate Manager With 4.5 years of experience as a Phone Banking Officer, A self-starter who takes initiative, display leadership, and provides effective support to team members and clients. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Indusind Bank LTD
Mumbai
03.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Active listening skills, Time management skills, Ability to read customer, A calming presence, Goal-oriented focus & Customer handling skills & Good listening skills, and empathetic nature.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Developed strategy to increase sales and drive profits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Taking inbound calls and Resolving customer's queries, Doing up-Selling Cashless card Of Care Insurance, on every credit card, Like, Insta Loan, Jumbo, Loan, Outstanding to emi, etc.
Phone Banking Officer
HDB Financial Services LTD
Mumbai
01.2015 - 01.2018
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Ability to take the initiative and work effectively and efficiently under pressure.
- Patience, Attentiveness, Clear communication skills, Knowledge of the Product, Ability to use positive language & Communication, and interpersonal skills.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Handled over 90 incoming telephone calls in a day.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Documented customer interactions and relationships using CRM systems.
- Taking inbound calls as well as doing outbound calls resolving customer issues related to HDFC Bank, Credit Cards, Current, and saving accounts, etc.
- Doing up selling Auto, two-wheeler, Home, PL, Business Loans, etc. and up-selling Credit cards, Sales, Account Management.
- Salesforce, Data Entry, CRM, Inventory Management, up-Selling, General, home, Health, Fire, and Travel Insurance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Education
Master of Arts - English Language And Literature
Sangai International University
Manipur, India 07.2018 - 07.2020
Bachelor of Arts - Art Education
Sangai International University
Manipur, India 07.2015 - 12.2018
Skills
Product and service sales
2008 Twelfth Grade Education
The Board of High School and Intermediate Education Uttar Pradesh India
2006 Tenth Grade Education
The Board of High School and Intermediate Education Uttar Pradesh India
Hobbies
- Singing - Bollywood & Hollywood Songs.
- Mimicry- Oggy & The Cockroaches Cartoon.
- Acting & Mimicry - Bollywood Superstar-Sunny Deol.
Joining Availabilities Status
Immediately
Personal Details
- Date of Birth -July 5th, 1990
- Nationality- Indian
- Marital Status- Unmarried
Computer Skills
- Knowledge of Computer
- Proficiency in MS office
- Word /Excel
- Internet and Emails applications
Conclusion
- If I selected, I assure you that I would perform to the best of my abilities with an exemplary professional approach to reach up to the organization's expectations; eagerly to awaiting a position to respond.
Date and Place
Date:
Place: Mumbai, India Sunil Kumar
Timeline
Assistant Manager
Indusind Bank LTD
03.2021 - Current
Master of Arts - English Language And Literature
Sangai International University
07.2018 - 07.2020
Bachelor of Arts - Art Education
Sangai International University
07.2015 - 12.2018
Phone Banking Officer
HDB Financial Services LTD
01.2015 - 01.2018
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