Sunil Kumar
Restaurant Manager
Delhi
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Jubilant Food Works (Domino's Pizza)
Delhi
04.2022 - Current
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Senior Assistant Manager
Jubilant Food Works (Domino's)
Delhi
06.2021 - 03.2022
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Jubilant Food Works (Domino's Pizza)
Delhi
04.2018 - 05.2021
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Associate Manager
Jubilant Food Works (Domino's)
Delhi
05.2017 - 03.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
Crew Trainer
Jubilant Food Works
Delhi
04.2016 - 04.2017
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
Crew Team Member
Jubilant Food Works
Delhi
12.2012 - 03.2016
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Recorded orders by answering customer questions and entering requests in system.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Used proper techniques to prepare food and ingredients.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor Of Commerce - Accounting
Delhi University
DelhiSkills
Food preparation and safety
undefinedAccomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Resolved product issue through consumer testing.
- Winer of Dominator award.
- Winer of zero attrition award.
- Winer of up selling award 3 times.
- Winer of 10 year service award.
Timeline
Restaurant Manager
Jubilant Food Works (Domino's Pizza)
04.2022 - Current
Senior Assistant Manager
Jubilant Food Works (Domino's)
06.2021 - 03.2022
Assistant Manager
Jubilant Food Works (Domino's Pizza)
04.2018 - 05.2021
Associate Manager
Jubilant Food Works (Domino's)
05.2017 - 03.2018
Crew Trainer
Jubilant Food Works
04.2016 - 04.2017
Crew Team Member
Jubilant Food Works
12.2012 - 03.2016
Bachelor Of Commerce - Accounting
Delhi University
Similar Profiles
Mukesh SikerwarMukesh Sikerwar
Cluster Manager at Jubilant Food Works limited (Domino's Pizza)Cluster Manager at Jubilant Food Works limited (Domino's Pizza)
SULABH KUMARSULABH KUMAR
Circle Business Head at Domino's Pizza India (Jubilant Food works Ltd)Circle Business Head at Domino's Pizza India (Jubilant Food works Ltd)
Saurabh MishraSaurabh Mishra
Circle Business Head - UPE at Jubilant Food Works Ltd. (Domino's)Circle Business Head - UPE at Jubilant Food Works Ltd. (Domino's)
ANKIT RAJANKIT RAJ
Assistant Manager at Domino's (Jubilant Food Works Pvt. Ltd.)Assistant Manager at Domino's (Jubilant Food Works Pvt. Ltd.)
Jatinder SinghJatinder Singh
Executive Editor, CIO&Leader, CISO Forum and IT Next at 9.9 GroupExecutive Editor, CIO&Leader, CISO Forum and IT Next at 9.9 Group